Program Consultant, AI

Softchoice; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A technology solutions provider in Toronto is seeking an experienced AI Program Consultant to join their consulting team. This role involves developing innovative AI solutions, supporting sales engagements, and enhancing customer satisfaction through strong relationships. The ideal candidate will have significant experience in AI and product management, as well as exceptional communication skills. The company values diversity and offers competitive benefits from day one.

Benefits

Competitive benefits

Flexible workdays

Collaborative environment

Award-winning workplace

Qualifications

• 7+ years of experience in product management or related roles, with at least 3 years in customer-facing.
• Expertise in AI and change management with hands-on experience in AI solutions.
• Proficient technical skills in Microsoft technologies.

Responsibilities

• Collaborate on product solutions with internal teams.
• Support sales with AI Consulting engagements.
• Build relationships with customers as a trusted advisor.

Skills

AI solutions expertise

Stakeholder management

Problem-solving skills

Communication

Education

Bachelor's degree in relevant field

Tools

Microsoft 365 Copilot

Microsoft Modern Workplace

Business Apps technologies

Job description

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Location: Toronto, ON, CA Maryland Heights, MO, US

Company: Softchoice

Why you’ll love Softchoice: We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

Softchoice AI Solutions Group is seeking an AI Program Consultant to expand our AI Consulting team.

The AI Program Consultant is a critical role within the AI Solutions organization to help drive our go to market strategy, spearhead the creation and execution of innovative solutions, and support the growth and evolution of AI Solutions go to market. This diverse role spans multiple areas, including solution development, AI consulting solution implementation, and enhancing customer satisfaction. It necessitates a comprehensive approach that combines technical innovation, market analysis, and customer-focused strategies.

What you'll do:

Solution Development

• Collaborate with AI Solutions Delivery Manager(s), Product Manager(s), the Portfolio Marketing team, and subject matter experts to create, improve, and implement product solutions.
• Provide thought leadership and technical expertise to ensure solutions are aligned to customer needs and market trends for AI Consulting.
• Manage projects for solution development, ensuring cross-functional contributors are adhering to deadlines and quality standards.
• Serve as lead consultant for incorporating adoption and change management, business consulting, and training into other products and practices within our services organization.
• Maintain team repository of all current, best-in-class solution content.

Pre-Sales and Sales Support

• Support sales and pre-sales enablement of all AI Consulting solutions and offers.
• Coach and mentor sales and pre-sales on comprehension of specifications, objectives, and outcomes of all AI Consulting solutions and offers.
• Collaborate with Portfolio Marketing to develop engaging content to support sales and pre-sales efforts.
• Prepare and deliver product demonstrations, technical documents, and other enablement materials.
• Provide support during sales and pre-sales customer meetings.
• Assist with RFP responses.
• Serve as liaison between delivery, product manager(s), and sales to ensure consistent messaging.
• Oversight and quality assurance of SOW reviews, quote reviews, and customer-facing documentation.

Operational and Strategic Planning

• Collaborate with senior leadership to align AI Consulting strategy with broader organizational goals.
• Identify opportunities and enable delivery resources to improve delivery models, tools, and methodologies for AI Consulting projects.

Customer and Stakeholder Engagement

• Build strong relationships with customers, acting as a trusted advisor for their Workplace AI needs.
• Partner with sales and account teams to identify opportunities for service expansion and deliver compelling value propositions.
• Voice of Customer: Service as a bridge between customers and the Product Group. Collect and assess customer feedback to guide solution improvements and new offer development. Provide actionable insights to the product and delivery teams.
• Collaborate with Portfolio Marketing and serve as the primary contact for developing case studies and customer success stories for AI Consulting.

Delivery Support

• Coach and mentor the team of Workplace AI individual contributors, including principal and change management consultants, learning specialists, and technical consultants in the areas of methodology, best practices, and tools.
• In collaboration with Principal Consultants, support successful project delivery by serving as subject matter expert for larger, complex engagements as needed.
• Foster a culture of collaboration, continuous learning, and professional growth within the team.

What you'll bring to the table:

• Bachelor’s degree in organizational leadership, HR Management, Computer Science, Information Technology, or a related field (or equivalent experience).
• 7+ years of experience in product management, technology consulting, professional services, or related roles, with at least 3 years in a customer-facing role.
• Expertise in AI, especially Microsoft 365 Copilot, or business management/change management including hands-on experience with AI solutions and/or technology-related change management.
• Proficient technical and practical skills in Microsoft Modern Workplace, Business Apps technologies, and/or AI solutions.
• Deep understanding of product development processes and methodologies.
• Exceptional communication and stakeholder management skills.
• Strong problem-solving skills, with the ability to navigate complex technical and organizational challenges.

Not sure if you qualify? Think about applying anyway: We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success.
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other.
• Flexibility: Plan your workdays in a way that suits you best.
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years.
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self.
• Competitive Benefits: Benefit from competitive perks that start on day one.

Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help: We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail]. We are committed to working with you to best meet your needs.

Our commitment to your experience: We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.