Program Clerk - Specialty Services

Canadian Blood Services; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare organization in Vancouver is seeking a full-time Apheresis Donor Recruitment Assistant. The role involves recruiting donors, scheduling appointments, and maintaining records. Ideal candidates have Grade 12 education, excellent communication skills, and proficiency in Excel. This opportunity includes benefits like extended health and a defined pension plan.

Benefits

Extended Health & Dental

Vacation

Defined Pension Plan

Employee discounts

Qualifications

• Two years of recent related experience or equivalent education/training.
• Typing speed of at least 45 words per minute.
• Ability to maintain positive relations with stakeholders.

Responsibilities

• Assist with the recruitment of Apheresis donors through calls.
• Schedule appointment bookings and cancellations.
• Enter data into various spreadsheets for machine maintenance.

Skills

Excellent communication skills

Advanced Excel

Ability to work independently

Ability to organize work

Education

Grade 12

Job description

Overview

Employment status: Regular full-time

Position's anticipated start date: 2025-10-20

Possible schedule/FTE: 1.0

Classification: HEU 180

Salary/Rate of pay: $26.63

Responsibilities

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.
• Assist with the recruitment of Apheresis donors through phone calls and generating flag forms from Whole Blood Donors
• Respond to and process inquiries from donors via phone, in person and email with excellent communication and customer service skills
• Schedule appointment bookings and cancellations according to established procedures
• Prepare the Event Schedule for the subsequent event date with attention to detail
• Create HLA/HPA Charts for Recipients requiring Platelet Transfusions from matched donors
• Set up the donor center and work collaboratively with Clinic Nurses and Clinic Supervisors
• Record statistical information as required, according to established procedures
• Enter data into various spreadsheets and for Apheresis machine maintenance

Education, Training and Experience

Grade 12, two years’ recent related experience or an equivalent combination of education, training and experience.

• Ability to type at 45 w.p.m and Advanced Excel
• Strong verbal and written communication
• Ability to work independently and in a group while maintaining positive relations with stakeholders
• Ability to deal with other effectively
• Physical ability to carry out the duties of the position.
• Ability to organize work

Additional information

• Works Monday to Friday - 07:00 to 15:00 or 08:00 to 16:00. Rest days: Saturday and Sunday.
• Extended Health & Dental
• Vacation
• Defined Pension Plan
• Employee discounts, wellness programs and much more

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.