Program Assistant (Volunteer Services) - Permanent Full-Time

VHA; Canada; On-site; CAD 50,000 - 60,000; Full time

Job summary

VHA, a leading not-for-profit home care provider, is seeking a Program Assistant for Volunteer Services in Toronto. This role involves recruiting and managing volunteers to support clients effectively in their homes. Ideal candidates will have a Bachelor's in Social Work and experience in volunteer management, along with strong interpersonal and organizational skills. Join an inclusive culture that values staff and fosters meaningful relationships with clients.

Benefits

Benefits and pension plan

Compensation for education and professional development

Employee and Family Assistance Program

Wellness resources

Qualifications

• 2 years current related experience preferred.
• Volunteer Management Certificate or experience supervising volunteers is a plus.
• Valid driver’s license and use of a car on the job is required.

Responsibilities

• Recruiting, onboarding, and managing volunteers.
• Facilitating application, screening, and orientation for new volunteers.
• Monitoring and evaluating volunteer performance.

Skills

Interpersonal skills

Communication skills

Organizational skills

Community outreach

Education

Bachelor of Social Work or related education

Job description

Program Assistant (Volunteer Services) - Permanent Full-Time page is loaded

Program Assistant (Volunteer Services) - Permanent Full-Time

Apply locations Toronto, ON time type Full time posted on Posted 30+ Days Ago job requisition id JR202500656

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

View more comments from our clients and their family members.

Pay Range

OPSEU/VHA Pay Scale Level 4a: $24.19 per hour

The Program Assistant (Volunteer Services) is responsible for recruiting, onboarding, training, managing, and supporting volunteers to ensure their successful integration into the organization's programs and services. This role involves fostering a positive and engaging environment for volunteers while ensuring alignment with the organization's mission and goals.

Key Areas of Accountability:

• Develop and implement volunteer recruitment strategies to attract individuals with diverse backgrounds and skills.
• Facilitate application, screening, and interview processes for new volunteers.
• Conducts initial volunteer/client matches
• Facilitate orientation sessions to familiarize volunteers with the organization's policies, procedures, and values.
• Assign tasks and schedules to volunteers based on their skills, availability, and the organization’s needs.
• Serve as the main point of contact for volunteers, addressing questions, concerns, and feedback promptly.
• Monitor and evaluate volunteer performance, providing guidance and support as necessary.
• Maintain accurate records of volunteer hours, assignments, and contact information.
• Collaborate with program staff to identify volunteer needs and develop meaningful volunteer opportunities.
• Maintain regular communication with volunteers through emails, newsletters, and meetings.
• Collect feedback from volunteers to improve the program and address challenges.
• Track and report on volunteer engagement metrics and program outcomes.
• Prepare reports for management and stakeholders detailing the impact of volunteer contributions.
• Assist in planning National Volunteer Week recognition of volunteer contributions at VHA.
• Assist in maintaining and updating volunteer resource information.
• Develop promotional materials for volunteer resources as assigned, in consultation with Communications.
• Attend meetings as required and assists with related work as assigned
• Maintain volunteer records and statistics; prepares monthly reports as required.

Key Skills, Experience and Behaviors Required for this Position:

• Bachelor of Social Worker or related education
• 2 years current related experience (Preferred)
• Experience in a health care or related setting (preferably in a unionized environment) an asset
• A Volunteer Management Certificate or experience supervising volunteers
• Working knowledge in working with diverse communities
• Professional behavior and communication that meets the standards of the professional regulatory college or association, as applicable,
• Excellent interpersonal, communication and organizational skills
• Skilled in community outreach and public speaking
• Knowledge of the City, TTC routes, and the various components of the Agency preferred
• Computer skills in word processing and data entry
• Demonstrate efforts to continuously develop and upgrade skills
• Valid driver’s license and use of a car on the job is a requirement
• Knowledge of and experience working from a cultural competency or equity informed framework
• This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment
• Second language an asset

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.

“VHA’s team is full of amazing people who are compassionate and committed to supporting one another and to making care better for our clients and families.” - Kathryn Nichol, President and CEO, VHA Home HealthCare (VHA)

At VHA, we offer you opportunities to advance your career with an industry-recognized leader in care that truly values its clients and its people.

Driving the future if home care in Ontario

Want to learn more about the job benefits available at VHA?

Are you an internationally educated healthcare professional?

Since 1925, VHA Home HealthCare has lent a helping hand to people in the community. As a not-for-profit charitable organization, we support seniors, families, people with disabilities and those living with chronic or terminal illness to live as independently as possible.With close to 3,000 staff and service providers - including personal support workers, nurses, rehabilitation professionals, home support workers and office support staff - we provide services 24 hours a day, seven days a week to clients in their home and the community.

At VHA, we’re passionate about the work we do, the impact we make, and about supporting our clients, communities, and each other. As a VHA team member you’ll do more than provide services to clients; you’ll build strong, long-lasting bonds and real relationships with our clients and their families. We offer high-quality, multilingual services in southern Ontario and our work environment focuses on supporting clients and staff through client-centered care, well-connected health care teams, and continual improvement. Our people are as diverse as the clients and communities we support and we value your unique talents. So, if you’re passionate about serving others and making a difference, you belong at VHA

A Life-Changing Opportunity

Providing better care to our clients and their families is what fuels us. And today we’re at the forefront. Through our community partnerships, innovation initiatives, and a focus on research and transformation, we are making an impact like never before.

To support you and your goals, there are a range of full-time, part-time and casual positions at VHA with varying schedules to meet our clients’ needs and your own. We also try to give you an interesting mix of new and repeat clients so you can build relationships and enjoy variety. We know that our team members can provide their best care when their own needs are being met.Together, we are reimagining the future of health care. Reimagine your career with VHA.

Why work at VHA?

At VHA, we offer you opportunities to advance your career with an industry-recognized leader in care that truly values its clients and its people. We offer:

The opportunity to join a leading charitable organization you can be proud of with over 95 years of experience providing high quality care.

A stimulating, diverse, client and family-focused work environment with a variety of full-time and part time positions.

We invest in our staff, offering continuous opportunities for learning, competitive compensation and paid orientation, a confidential and free Employee Assistance Program, and more.

Eligible staff are also entitled to a pension plan and comprehensive benefits package.

Best of all, we foster a supportive, and respectful team environment where we all thrive.