Program Assistant - Mental Health & Substance Use (Medical Transcriptionist)

White Spot; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join Vancouver Coastal Health as a Program Assistant, where you'll provide essential administrative support in Mental Health and Substance Use settings. Your role will involve clerical duties, client coordination, and ensuring efficient operations within the healthcare team. Ideal candidates will have Grade 12 education, relevant experience, and strong communication skills.

Benefits

Comprehensive health benefits

Career development programs

Wellness support services

Exclusive employee discounts

Qualifications

• 2 years of recent related experience or equivalent combination of education and experience.
• Ability to handle administrative tasks in a healthcare setting.

Responsibilities

• Provide administrative support to the interdisciplinary team.
• Handle patient referrals, manage appointments, and respond to inquiries.
• Maintain filing systems and process requisitions.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Typing (50 wpm)

Education

Grade 12 education

Courses in medical transcription

Job description

Salary Details

The salary range for this position is CAD $28.01/Hr.

Job Summary

Come work as a Program Assistant with Vancouver Coastal Health (VCH) in Mental Health and Substance Use!

Vancouver Coastal Health is seeking a clerical Program Assistant with experience in Mental Health settings to join the Mental Health & Substance Use Administration casual pool at Vancouver General Hospital in Vancouver, BC. Apply today to join our team!

As a Program Assistant in Mental Health and Substance Use with VCH, you will:

• Provide administrative/clerical support as part of an interdisciplinary team.
• Handle verbal and written referrals for new patients/clients, answer phones, greet clients, coordinate appointments, and respond to inquiries.
• Arrange and attend departmental meetings, record notes, or take minutes.
• Maintain filing systems, keep timekeeping records, and process online purchase requisitions for equipment and supplies.
• Type and transcribe healthcare documents, medical dictations, correspondence, reports, and presentations using intermediate word processing and spreadsheet software.

Qualifications

Education & Experience

• Grade 12 education, supplemented with courses in medical transcription and two years of recent related experience, or an equivalent combination of education, training, and experience.

Knowledge, Skills & Abilities

• Ability to type 50 wpm.
• Effective interpersonal skills.
• Excellent verbal and written communication skills.
• Physical ability to perform the duties of the position.
• Organizational skills.
• Ability to operate related equipment.

Closing Statement

The working hours, days off, and work area may change based on operational needs and collective agreement provisions. Successful applicants may need to complete a Criminal Records Review Check.

All healthcare workers in publicly-funded facilities must report their vaccination history for infection control and outbreak management. You will be asked to provide this information during onboarding.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a leader in medical care, research, and education, serving over one million BC residents. We promote innovative thinking, take calculated risks, and prioritize patient outcomes. Join us in creating healthy lives in healthy communities, driven by our passion for care, community connection, and teamwork.

• Comprehensive health benefits, including MSP, extended health and dental, and municipal pension plan.
• Career development through paid training and leadership programs.
• Wellness supports, including counselling and critical incident services.
• Award-winning recognition programs for staff, medical staff, and volunteers.
• Exclusive discounts for VCH employees.

We value diversity, equity, and inclusion, supporting welcoming environments where everyone can bring their authentic selves. We encourage applications from Indigenous Peoples, racialized groups, people with disabilities, and individuals of all gender identities and sexual orientations.

VCH has been recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers, and Canada’s Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.