Program Assistant, Adult Custody

Justice Institute of British Columbia; New Westminster; Hybrid; CAD 50,000 - 54,000; Full time

Job summary

Join a forward-thinking institution dedicated to training and development in public safety. This role offers a unique opportunity to support the Corrections & Court Services division, ensuring smooth logistics for training programs. You'll manage course scheduling, maintain student records, and oversee the ELM system, all while contributing to the creation of impactful course materials. If you're an organized multitasker with a passion for education, this position is a fantastic chance to make a difference in the community and support justice professionals across British Columbia.

Benefits

Compensation in lieu of benefits

Flexible work arrangements

Professional development opportunities

Qualifications

• Strong organizational skills with a focus on training and development.
• Experience with data entry and troubleshooting user issues.
• Ability to manage course certification processes.

Responsibilities

• Coordinate logistics for training programs, including scheduling and enrollment.
• Oversee the ELM system and support training delivery across BC.
• Maintain accurate student records and manage course materials.

Skills

Advanced Desktop Publishing

English Copy Editing

Basic Computer Source Code Understanding

Communication Skills

Project Coordination

Education

Completion of ELM Administrator Training

Information Management Course

Tools

Adobe Design

Microsoft Office

Job description

Regular / Term: Term Full-Time (Now Until September 30, 2025)

Closing Date: Open until filled, with a first review of candidates on May 7th, 2025

Position Summary

Are you a highly organized administrative professional with a passion for supporting training and development in a fast-paced environment? We’re seeking a dedicated individual to join our team as a key administrative support for the Corrections & Court Services division.

In this role, you’ll be responsible for coordinating and maintaining a wide array of logistics—from course scheduling, enrollment, and evaluation tracking, to classroom setup and supply/material coordination. You'll serve as the first point of contact for inquiries from staff and students, while ensuring student records are accurately entered and maintained using systems like Colleague, Blackboard, and Web Advisor. In addition, the incumbent will maintain Custody Training & Development Officer (CTDO) records.

As the administrator of BC Corrections' Enterprise Learning Management (ELM) system, you’ll play a vital role in supporting the delivery of training across the province. The ELM is a training management system that supports training to BC Government staff across the province. Responsibilities include data entry, troubleshooting user issues in collaboration with the Learning Business Analyst, generating reports, and guiding staff through ELM functionality. The Program Assistant will also communicate ELM progress and concerns to affected users, create new ELM course codes and receive and monitor class attendance lists.

The Program Assistant also oversees program certification processes, ensuring course credits are verified and applications are complete before generating certificates for advancement in key programs like COLD and CS/ME. In addition, you will track applications that are complete and those that are missing requirements on spreadsheets. Should there be missing course credit confirmation the Program Assistant will communicate with instructors and the Assistant Deputy Warden Staffing to obtain required verification.

In addition to your primary responsibilities, you’ll contribute to projects involving the creation of course materials, using your keen eye for detail and proficiency with Adobe Design and Microsoft tools. You’ll also provide recurring backup administrative support for SOT and related programs.

If you're a proactive multitasker who thrives on precision and collaboration, this is an exciting opportunity to play an essential role in shaping correctional training and development across British Columbia.

Qualifications & Requirements:

• Completion of ELM Administrator training facilitated by Learning Business Analyst of The Learning Centre | People and Organizational Development | B.C. Public Service Agency
• Completion of course: Information Management 117: Access, Information Security, Privacy and Records Management
• Advanced Desktop publishing knowledge and skills (Microsoft and Adobe)
• Advanced knowledge of English Copy editing and grammar skills
• As project coordinator, work independently to ensure that proper processes are followed from concept to completion
• Good understanding of basic computer source code and script
• Good communication and social skills

About JIBC

Justice Institute of British Columbia (JIBC) is a public, post-secondary institution that provides education and training to those who’ll be there to support British Columbians and others around the world, when a life is at stake or when health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture – supporting justice and public safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security and emergency management.

As a JIBC employee, you’ll play a role in our educational programming, which also includes complementary and related areas of study – from conflict resolution, mediation, leadership and counseling, to cybersecurity, business intelligence, and tactical criminal analysis – as well as applied research in the justice and public safety fields. Join our team and help us prepare JIBC graduates to contribute to safer communities and a more just society.

What JIBC Offers:

We offer compensation in lieu of benefits and vacation.

Salary Range:

$50,534.82 to $53,951.31 per annum (BCGEU Pay Grid 9)

April 30, 2025

Position Type:

BCGEU

Position Number:

1000182

Employment Type:

Full-Time Term

Work Arrangements:

This is a term, full-time (35 hours per week) position. Must be within a commutable distance to JIBC's New Westminster Campus. This position may be considered for a hybrid work arrangement.

How to Apply

Interested applicants must submit their application and all required documents online. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. Only candidates selected for an interview will be notified.