Program Assistant (Administrative Support), Mental Health and Substance Use

Vancouver Coastal Health; Vancouver; On-site; Full time

Job summary

Join Vancouver Coastal Health as a Program Assistant in Mental Health and Substance Use, providing essential administrative support in a dynamic environment. This role requires a Medical Office Assistant qualification and offers the opportunity to work with a diverse team in enhancing mental health services for the community. With comprehensive benefits and opportunities for growth, it's a perfect fit for those passionate about making a difference.

Benefits

Comprehensive health benefits package

Employer-paid training and leadership development

Wellness supports for employees and families

Award-winning recognition programs

Access to exclusive discounts for staff

Qualifications

• Completed a Medical Office Assistant program
• One year of relevant experience in mental health settings

Responsibilities

• Provide administrative program support and act as a receptionist
• Assist in processing referral requests and maintain client charts
• Engage in ongoing team planning and program improvement

Skills

Knowledge of office practices and procedures

Knowledge of medical terminology

Ability to communicate effectively

Ability to keyboard 50 w.p.m.

Education

Grade 12 and an approved Medical Office Assistant program

Job description

The salary range for this position is CAD $24.76/Hr. - CAD $26.38/Hr.

Come work as a Program Assistant with Vancouver Coastal Health (VCH) in Mental Health and Substance Use!

Vancouver Coastal Health is looking for a Program Assistant with a completed Medical Office Assistant or Office Administration program to join the Adult Mental Health at Grandview-Woodlands team in Vancouver, BC. Apply today to join our team!

As a Program Assistant in Mental Health and Substance Use with VCH, you will

• Provide administrative program support.
• Assist in the processing of referral requests.
• Act as a receptionist, arrange appointments, and maintain and monitor client charts.
• Checks staff mileage expenses/travel claims, gather and compile statistical information, provide transcription services, word process a variety of documents and correspondence, receive incoming/outgoing material, maintain inventory of program supplies, prepare program information packages, attend meetings and take minutes.
• Perform a variety of clerical duties, and engage in on-going team planning and program improvement.
  
  
  

Education & Experience

• Grade 12 and an approved Medical Office Assistant program.
• One (1) years’ recent related experience in a mental health and substance use worksite, or equivalent combination of education, experience and training.
  
  
  

Knowledge & Abilities

• Knowledge of office practices and procedures.
• Knowledge of program policies and procedures.
• Knowledge of and proficiency in relevant software.
• Knowledge of medical terminology.
• Ability to keyboard 50 w.p.m.
• Ability to be sensitive, tactful and diplomatic with clients and the public.
• Ability to work with clients living with mental illness and/or substance use.
• Ability to communicate effectively both verbally and in writing.
• Ability to work effectively with others.
• Ability to organize and prioritize work.
• Ability to perform relevant calculations.
• Ability to compile information.
• Ability to work with frequent interruptions.
• Ability to take initiative
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
  
  
  

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff
  
  
  

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https//my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

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