Program and Project Specialist

Michael Garron Hospital; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare is seeking a Program & Project Specialist to enhance integrated care pathways. This role is pivotal in coordinating and executing strategies that improve health outcomes for patients with chronic conditions. The ideal candidate will thrive in a dynamic environment, engaging with various stakeholders while applying a strong focus on health equity. You will leverage your project management expertise to ensure the successful delivery of initiatives, utilizing data analysis and effective communication to drive change. Join a passionate team dedicated to transforming healthcare access and quality in the community.

Qualifications

• 3-5 years of experience in project management within healthcare settings.
• Strong understanding of Ontario's health system and EMRs preferred.

Responsibilities

• Coordinate the design and implementation of Integrated Care Pathways.
• Monitor project timelines, risks, and deliverables across initiatives.

Skills

Project Management

Data Analysis

Change Management

Communication Skills

Health System Knowledge

Education

Bachelor’s degree in public health

Graduate degree in project management

Tools

Microsoft Office Suite

Visio

Power BI

Tableau

Job description

OVERVIEW

East Toronto Health Partners (ETHP) is the Ontario Health Team (OHT) serving East Toronto. We are a network of over 100 health, community, and social service organizations, alongside patients, caregivers, and community advisors, working together to create a more integrated and equitable health system. Our goal is to make it easier for people to access care, navigate the system, and thrive in their communities.

As an accelerated OHT, ETHP is implementing multiple Integrated Care Pathways (ICPs) to improve outcomes for people living with chronic and complex health conditions. Our pathways are grounded in a learning health system approach, equity, and meaningful partner engagement.

Position Summary

The Program & Project Specialist supports the strategic design and day-to-day implementation of Integrated Care Pathways across East Toronto. This role will work closely with clinical, operational, and community partners to co-design and execute pathway priorities—ensuring work is aligned, actionable, and making measurable impact.

This role combines program-level thinking (alignment, engagement, change management) with project execution (tracking, coordination, communication) to support ETHP's integrated care transformation. The ideal candidate thrives in dynamic, multi-stakeholder environments and can balance the big picture with tactical detail.

Key Responsibilities

Program Coordination & Implementation

• Contribute to the planning and design of integrated care pathways in alignment with ETHP and Ontario Health priorities.
• Ensure coordination and integration with other ETHP initiatives (e.g., primary care attachment, neighbourhood care, home care modernization).
• Support ongoing partner and stakeholder engagement across sectors, including coordination of meetings and co-design sessions.
• Apply a health equity lens to planning and execution.
• Monitor progress toward milestones and ensure timely delivery of program deliverables.

Project Coordination & Delivery

• Develop and maintain detailed project work plans, dashboards, and tracking tools for multiple pathway initiatives.
• Monitor timelines, risks, and dependencies across initiatives; flag issues and propose mitigation strategies.
• Prepare high-quality project materials including presentations, reports, and implementation updates.
• Organize or support meetings (e.g., steering, working groups, clinical tables), including agendas, logistics, materials, minutes, and follow-up.
• Use visual storytelling and data design to communicate insights effectively.
• Apply and promote project management tools, best practices, and templates.

Data Collection & Analysis

• Conduct data collection and perform descriptive statistical analysis to assess performance.
• Design and implement data tools (e.g., surveys, interviews, focus groups).
• Analyze and synthesize qualitative and quantitative data to generate actionable insights.
• Work with EMRs, hospital databases, and data platforms to ensure accurate tracking.
• Build frameworks for monitoring, evaluation, and continuous improvement.

Evaluation & Knowledge Translation

• Support collaboration with research and evaluation to integrate data and feedback loops into pathway work.
• Translate data and insights into user-friendly tools (e.g., dashboards, infographics, reports) to support decision-making and knowledge sharing.
• Contribute to quality improvement processes and continuous learning within the pathways.
• Work with ETHP communications to develop materials for diverse stakeholders including patients/caregivers and providers.

Change Management & Engagement

• Support change management efforts with clinicians, administrators, and partners.
• Navigate complexity and ambiguity with strong facilitation and communication skills.
• Build and maintain strong, trust-based relationships with ETHP partners and stakeholders.

Strategic Alignment

• Ensure initiatives align with ETHP’s broader work, including:
• Home and community care modernization.
• Neighbourhood care strategies.
• Primary care attachment and access.
• Participate in ETHP Virtual PMO and relevant working groups to ensure integration across initiatives.
• Other responsibilities may be added as ETHP continues to evolve as an accelerated OHT.

EDUCATION

• Required: Bachelor’s degree in public health, health sciences, health administration, or a related field.
• Preferred: Graduate degree or additional training in project management, quality improvement, or health systems.
• Assets: Project Management certification (e.g., PMI) or equivalent experience.

QUALIFICATIONS

• Project Management: 3–5 years’ experience leading or coordinating complex projects in healthcare.
• Health System Knowledge: Strong understanding of Ontario’s health system, local health issues, and OHT model; experience with EMRs and health data systems preferred.
• Data & Evaluation: Experience with performance measurement, data analysis, and continuous improvement approaches.
• Engagement: Exceptional interpersonal and communication skills, with experience engaging diverse interested parties.
• Change Leadership: Ability to support and lead change in complex environments.
• Technical Proficiency: Skilled in Microsoft Office Suite, Visio, and data visualization tools (e.g., Power BI, Tableau).
• Communications: Strong verbal and written communication skills to deliver simple and concise messaging to a range of partners.

What You Bring

• A mix of strategic thinking and hands-on execution.
• A passion for health equity, innovation, and systems improvement.
• A collaborative mindset and the ability to work across disciplines and sectors.
• Comfort with ambiguity, complexity, and change.