Program and Project Coordinator (BSS)

City of Ottawa; Ottawa; On-site; CAD 80,000 - 98,000; Full time

Job summary

The City of Ottawa is seeking a temporary full-time professional for the Business Support Services Branch. The successful candidate will coordinate and oversee various projects, support business operations, and engage with multiple stakeholders. Candidates should possess a university degree and relevant experience in management and administrative support.

Benefits

Diversity and inclusion initiatives

Accommodation for applicants during the hiring process

Qualifications

• Minimum 3 years of experience in business service coordination.
• Knowledge of project management principles and techniques.
• Excellent interpersonal and communication skills.

Responsibilities

• Coordinate and implement various programs and projects for BSS.
• Build and maintain relationships with key stakeholders.
• Provide project management services as per the City’s guidelines.

Skills

Project Management

Customer Service

Communication

Problem Solving

Research Skills

Education

3 year university degree in Business Administration or related field

Tools

Microsoft Office

Job description

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Requisition ID: 17888
Department: Planning, Development & Building Dept.
Service: Business & Technical Support Services
Branch:Project & Technical Sup-Central Branch
Employment Type: 1 Full-time Temporary-Up to 2 years
Work Hours: 35.00hours per week
Affiliation: CIPP
Salary Information: $80,325.70- $97,739.46 annually (2025 rates of pay)
Location:City Hall,110 Laurier Avenue West
City: Ottawa, ON
Job Category: Administrative and Support Services
Application Close:23/06/2025

JOB SUMMARY

The Business Support Services (BSS) Branch is responsible for providing business support through a centralized branch that consolidates and streamlines the delivery of specialized business supports and services to an assigned department, and standardizes where feasible. The dual mandate of the BSS is to provide key business knowledge and capacity to support policy, project management and a number of administrative functions to General Managers and operational Services and Branches within the Department, and to support the City as a whole by working collectively and collaboratively to enhance operations and support corporate-wide initiatives.

You are responsible for: coordinating, overseeing and implementing various programs, projects and initiatives related to a broad range of services provided by the Business Support Services Branch in support of corporate and departmental operations; building and maintaining collaborative relationships on behalf of the BSS Branch with key stakeholders, partners, and resources in the organization; ensuring tracking and monitoring of assigned programs, projects and initiatives; providing project management services for projects assigned to the BSS Branch, in accordance with the City’s project management policy and corporate project management frameworks; and leading small-scale branch or departmental projects.

This position will focus on third-party insurance certificates for all work on City-owned, leased, or City-developed land across PDBS.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree, with major focus in the discipline applicable to the business or service delivery area of the position, such as Business Administration, Communications, or a related field.

Minimum of 3 years of experience in coordination, oversight and implementation of business related services and in using project management techniques and methodologies.

KNOWLEDGE

• Applicable federal, provincial and municipal legislation related to departmental programs and services
• General knowledge of the Corporation, departmental business requirements, policies and organizational structure
• Project Management principles and techniques
• Planning and performance measurement
• Policy and procedure documentation practices
• Customer service delivery methodologies and skills
• Consultation methods and practices
• Corporate computer systems and applications
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimum support/direction, and cooperatively and collaboratively with all staff as part of a team
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and to balance multiple demands, conflicting priorities, and pressures, with a keen sense of quality and deadlines
• Plan, lead, coordinate, implement and manage small projects to completion
• Conduct research, compile/analyze issues/data, make judgments on the interpretation of issues/data, and formulate recommendations
• Strong problem solving skills and the ability to make decisions
• Excellent consultative, collaboration and interpersonal skills, and the ability to persuade/influence others and to bring conflicting points of view to consensus
• Strong verbal and written communication and presentation skills
• Able to prepare reports, presentation materials, correspondence in an organized, clear and concise manner
• Strong computer skills, with ability to use Microsoft Office, Internet, electronic communication and computer software applications specific to the relevant business or service delivery area
• Demonstrate leadership, initiative, and sound judgement
• Collaborative approach in working with others
• Conscientious, thorough, and detail oriented
• Innovative and creative
• Flexible and adaptable
• Customer service oriented
• Exercise discretion, tact and diplomacy

WHAT YOU NEED TO KNOW

• Language Requirement:English oral, reading, writing
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [e-mail] .