Program and Enablement Manager, EOR

Rippling; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

Rippling is seeking an EOR HR Operations Program & Enablement Manager to design scalable workflows, tools, and training for EOR HR and Operations teams. You will lead cross-functional initiatives such as new country launches, process improvements, and compliance updates, collaborating with Legal, Compliance, Product, Engineering, and Payroll/Tax Operations to improve service delivery.

You will own the end-to-end case management lifecycle, build knowledge bases, and create coaching programs for

Qualifications

• 5+ years of experience in HR operations, EOR services, or managing programs in a fast-paced company.
• Experience running big projects with many people, tight deadlines, and international teams.
• Good understanding of international employment laws and how EOR services work.
• Experience owning case management systems (e.g., Salesforce) and knowledge management ecosystems (e.g., Confluence, Help Centre), plus designing training curricula and coach-the-coach frameworks for frontline leaders.
• Great at planning projects, spotting risks, and keeping everyone updated on progress.
• Comfortable using data to build dashboards and using those numbers to make decisions.

Responsibilities

• Design and implement scalable HR operations processes and SOPs spanning onboarding, offboarding, leave management, benefits administration, and regulatory compliance.
• Manage EOR operational initiatives across multiple countries, including process redesigns and compliance-driven rollouts, keeping structured plans, milestones, and risks on track.
• Help launch Rippling EOR in new countries by checking readiness, setting up workflows, and making sure we follow local laws, in partnership with a local HR Advisor.
• Own the end-to-end case management lifecycle and act as business owner for the EOR support, driving improvements in tools, workflows, and automation.
• Maintain our internal and external guides and help center articles so the team and customers can find answers quickly and reduce the number of support tickets.
• Decide what information goes into help articles and policy guides for our clients.
• Create the training plan for new EOR team members and keep everyone updated on new features or changes.
• Build a program to help supervisors, leads, and managers coach their teams using data and clear feedback.
• Work with managers around the world to collect feedback and find ways to make our service better.
• Keep track of how we are performing and turn reports into easy-to-use dashboards.
• Analyze data to identify root causes, guide priorities and partner with Product, Engineering, Sales, Implementation and Operations on solutions.

Skills

Program ownership

Process design

Stakeholder collaboration

Data-driven decision making

Clear communication

Time zone coordination

Tools

Salesforce

Confluence

Help Centre

Job description

About the role

As an EOR HR Operations Program & Enablement Manager, you will manage the systems, processes, and knowledge base for Rippling's Employer of Record (EOR) HR and Operations teams. You will design scalable workflows, tools, and training to ensure accurate and consistent support while leading cross-functional initiatives such as new country launches, process improvements, and compliance updates. In this role, you will collaborate with stakeholders in Legal, Compliance, Product, Engineering, and Payroll/Tax Operations to maintain and improve Rippling EOR’s service delivery.

What you will do

• Program & Process Ownership
  • Design and implement scalable HR operations processes and SOPs spanning onboarding, offboarding, leave management, benefits administration, and regulatory compliance.
  • Manage EOR operational initiatives across multiple countries, including process redesigns and compliance-driven rollouts, keeping structured plans, milestones, and risks on track.
  • Help launch Rippling EOR in new countries by checking readiness, setting up workflows, and making sure we follow local laws, in partnership with a local HR Advisor.
  • Own the end-to-end case management lifecycle and act as business owner for the EOR support, driving improvements in tools, workflows, and automation.
• Knowledge, Training & Performance Enablement
  • Maintain our internal and external guides and help center articles so the team and customers can find answers quickly and reduce the number of support tickets.
  • Decide what information goes into help articles and policy guides for our clients.
  • Create the training plan for new EOR team members and keep everyone updated on new features or changes.
  • Build a program to help supervisors, leads, and managers coach their teams using data and clear feedback.
• Data, Insights & Continuous Improvement
  • Work with managers around the world to collect feedback and find ways to make our service better.
  • Keep track of how we are performing and turn reports into easy-to-use dashboards.
  • Analyze data to identify root causes, guide priorities and partner with Product, Engineering, Sales, Implementation and Operations on solutions.

What you will need

• 5+ years of experience in HR operations, EOR services, or managing programs in a fast-paced company.
• Experience running big projects with many people, tight deadlines, and international teams. You should also know how to build clear processes and guides from scratch.
• Good understanding of international employment laws and how EOR services work.
• Experience owning case management systems (e.g., Salesforce) and knowledge management ecosystems (e.g., Confluence, Help Centre), plus designing training curricula and coach-the-coach frameworks for frontline leaders.
• Great at planning projects, spotting risks, and keeping everyone updated on progress.
• Comfortable using data to build dashboards and using those numbers to make decisions.
• Clear writing and speaking skills, with the ability to explain things to anyone from support staff to executives.
• Comfort operating across time zones and managing workstreams that span multiple regions simultaneously.

Who You Are

• A Builder: You like creating things from nothing and have a track record of building systems and processes.
• A Practical Thinker: You see how small tasks fit into the big picture and can build a schedule that keeps everything moving together.
• A Collaborator: You don't just follow a list; you look for ways to fix problems before they happen.
• A Good Communicator: You can get people on board with new ideas and changes, even if you aren't their boss.
• Good with Numbers: You use data to find problems, track success, and show the value of your work.
• Action-Oriented: You balance planning for the future with getting things done today.
• Clear & Direct: You turn complicated situations into simple plans that everyone can follow.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.