Program Advisor

CPA Ontaro; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A professional development organization in Toronto is seeking a Program Advisor to support and promote corporate training opportunities. The ideal candidate will have experience in customer service and sales, along with a post-secondary education. This role involves assessing client training needs, assisting with registration, and achieving enrollment targets. CPA Ontario offers a hybrid work environment, ongoing learning opportunities, and a focus on well-being.

Benefits

Healthy lifestyle allowance

Mental health resources

Career advancement opportunities

Qualifications

• Minimum of 3 years of professional work experience in customer service and sales.
• Experience in enrollment management in a professional development or education setting is preferred.
• Digitally fluent and committed to ongoing learning.

Responsibilities

• Support corporate training opportunities and make learning recommendations.
• Respond to member inquiries regarding application and registration processes.
• Maintain accurate records of enrollments and targets.

Skills

Customer service experience

Sales skills

Communication skills

Time management

Education

Post-secondary degree or diploma in business administration

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

SharePoint

Job description

An Opportunity To Make an Impact on

Member Professional Development

CPA Ontario is currently in search of Program Advisor who will join our Professional Development team and who will be responsible for supporting and promoting corporate training opportunities through a combination of sales and service. As a Program Advisor, you will conduct discovery sessions to understand the organization’s training requirements, guide decision-making by offering solutions and provide comprehensive information on CPA Ontario’s professional development programs. In this role you will also provide personalized assistance and support to CPAs and corporate training department heads to ensure a smooth and informed decision-making process in selecting appropriate PD offerings, and providing an understanding of the mission and vision of these learning programs, describing program outcomes, answering questions, tracking and reporting on member’s progress to registration and supporting members through the registration process.

What You’ll Be Doing :

Supporting corporate training opportunities with external organizations by speaking with the decision maker, making learning recommendations based on their organization needs, confirm all logistical requirements and helping through the confirmation and payment process.

Responding to member inquiries regarding the application, registration and payment process for select professional certificate programs available through CPA Ontario. This includes gathering information from members and helping them determine if the program is right for them.

Evaluating individual member circumstances to determine if they need support with decision-making regarding programs, including referring members to the correct point of contact to move the process along while supporting members through the application and registration process.

Maintain accurate records of enrolments and targets and documenting interactions, discussions and resolutions.

Developing and implementing recruitment strategies to meet the enrollment targets and identifying areas of opportunity and adjusting strategies as required.

Supporting multi-channel outbound campaigns to drive inquiries and support the conversion process from initial inquiry to registration.

Collaborate with the larger team, and marketing department in order to achieve registration targets.

Who You Are :

A post-secondary degree or diploma in business administration or other field with a minimum of 3 years of professional work experience in customer service and sales. Experience in enrollment management or related roles in a professional development or education setting is preferred.

Digitally fluent in Microsoft Word, Excel, PowerPoint, Teams and SharePoint.Committed to ongoing training and a desire to learn new technology and continually expand upon knowledge and expertise.

A skilled communicator (verbally and written) with excellent interpersonal, presentation, and negotiating skills. Able to converse with prospects in a clear and concise manner.

A personable relationship builder, skilled at consultative selling and client service.

Abletoworkincollaborationwith others and independently.

Able to work in a self-directed manner with minimal supervision.

Adept at time-management, organizational and multi-tasking with the ability to manage competing priorities and meet simultaneous deadlines while meeting targets.

What We Offer :

A fast-paced environment. Collaboration, innovation and passionate professionals are at our core. We relentlessly pursue what’s next to unlock the full potential of you and us together.

Hybridwork environment. As part of our Hybrid work culture, weinclude a portion of remote work within an overall approach that places a high value on in-office teamwork and collaboration.

Diversity and inclusion. We recognize the value in our differences and prioritize inclusivity to bring together the best talent to protect the public, advance the profession and enable CPAs to lead business and society forward.

Ongoing learning andcareer growth. We want your career to skyrocket. We support career advancement and professional development opportunities with learning investments to promote your future growth. Thrive with us.

Focus on your well-being. With industry leading benefits and wellness programs, including a healthy lifestyle allowance, mental health resources and more, we’re committed to your well-being.

Who We Are :

We protect the public. We advance the profession. We enable CPAs to lead business and society forward. We ensure that our over 103,000 members and over 18,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change. CPAs represent a globally recognized, premium designation. Our Chartered Professional Accountants are valued by organizations in all industries for their financial expertise, strategic thinking, management skills and leadership. We believe that success happens when both business and society benefit. For information on the profession visit : cpaontario.ca

We Appreciate Your Interest In CPA Ontario And This Position :

At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our recruitment team will contact you. We encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals.