Program Advisor

CPA Ontario; Ontario; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A professional accounting organization is seeking a Program Advisor to support corporate training opportunities. The ideal candidate will have a post-secondary degree, a minimum of 3 years in customer service, and sales experience. This role involves guiding decision-making for training programs and maintaining detailed records. The organization offers a hybrid work environment and promotes continuous learning and career advancement.

Benefits

Wellness programs

Healthy lifestyle allowance

Professional development opportunities

Qualifications

• Minimum of 3 years professional work experience in customer service and sales.
• Experience in enrollment management preferred.
• Digitally fluent and committed to ongoing training.

Responsibilities

• Support corporate training opportunities with external organizations.
• Respond to member inquiries regarding registration and payment processes.
• Maintain accurate records of enrollments and document interactions.

Skills

Customer service

Sales skills

Interpersonal communication

Organizational skills

Education

Post-secondary degree or diploma in business administration

Tools

Microsoft Word

Excel

PowerPoint

Teams

SharePoint

Job description

Join to apply for the Program Advisor role at CPA Ontario

Join to apply for the Program Advisor role at CPA Ontario

CPA Ontario is currently in search of Program Advisor who will join our Professional Development team and who will be responsible for supporting and promoting corporate training opportunities through a combination of sales and service. As a Program Advisor, you will conduct discovery sessions to understand the organization’s training requirements, guide decision-making by offering solutions and provide comprehensive information on CPA Ontario’s professional development programs. In this role you will also provide personalized assistance and support to CPAs and corporate training department heads to ensure a smooth and informed decision-making process in selecting appropriate PD offerings, and providing an understanding of the mission and vision of these learning programs, describing program outcomes, answering questions, tracking and reporting on member’s progress to registration and supporting members through the registration process.

What You’ll Be Doing :

Supporting corporate training opportunities with external organizations by speaking with the decision maker, making learning recommendations based on their organization needs, confirm all logistical requirements and helping through the confirmation and payment process.

Responding to member inquiries regarding the application, registration and payment process for select professional certificate programs available through CPA Ontario. This includes gathering information from members and helping them determine if the program is right for them.

Evaluating individual member circumstances to determine if they need support with decision-making regarding programs, including referring members to the correct point of contact to move the process along while supporting members through the application and registration process.

Maintain accurate records of enrolments and targets and documenting interactions, discussions and resolutions.

Developing and implementing recruitment strategies to meet the enrollment targets and identifying areas of opportunity and adjusting strategies as required.

Supporting multi-channel outbound campaigns to drive inquiries and support the conversion process from initial inquiry to registration.

Collaborate with the larger team, and marketing department in order to achieve registration targets.

Who You Are :

A post-secondary degree or diploma in business administration or other field with a minimum of 3 years of professional work experience in customer service and sales. Experience in enrollment management or related roles in a professional development or education setting is preferred.

Digitally fluent in Microsoft Word, Excel, PowerPoint, Teams and SharePoint.Committed to ongoing training and a desire to learn new technology and continually expand upon knowledge and expertise.

A skilled communicator (verbally and written) with excellent interpersonal, presentation, and negotiating skills. Able to converse with prospects in a clear and concise manner.

A personable relationship builder, skilled at consultative selling and client service.

Able to work in collaboration with others and independently.

Able to work in a self-directed manner with minimal supervision.

Adept at time-management, organizational and multi-tasking with the ability to manage competing priorities and meet simultaneous deadlines while meeting targets.

What We Offer :

A fast-paced environment. Collaboration, innovation and passionate professionals are at our core. We relentlessly pursue what’s next to unlock the full potential of you and us together.

Hybrid work environment. As part of our Hybrid work culture, we include a portion of remote work within an overall approach that places a high value on in-office teamwork and collaboration.

Diversity and inclusion. We recognize the value in our differences and prioritize inclusivity to bring together the best talent to protect the public, advance the profession and enable CPAs to lead business and society forward.

Ongoing learning and career growth. We want your career to skyrocket. We support career advancement and professional development opportunities with learning investments to promote your future growth. Thrive with us.

Focus on your well-being. With industry leading benefits and wellness programs, including a healthy lifestyle allowance, mental health resources and more, we’re committed to your well-being.

Who We Are :

We protect the public. We advance the profession. We enable CPAs to lead business and society forward. We ensure that our over 103,000 members and over 18,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change. CPAs represent a globally recognized, premium designation. Our Chartered Professional Accountants are valued by organizations in all industries for their financial expertise, strategic thinking, management skills and leadership. We believe that success happens when both business and society benefit. For information on the profession visit : cpaontario.ca

We Appreciate Your Interest In CPA Ontario And This Position :

At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our recruitment team will contact you. We encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals.

CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email [e-mail] with “Accommodation Required” in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Business Development, Sales, and Training

Industries

Accounting, Non-profit Organizations, and Higher Education

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