Technical Services Manager

National Society for Black Engineers; Canada; On-site; CAD 74,250 - 118,800; Full time

Job summary

A technology company is seeking a Technical Services Manager in Canada to lead deployment of network, hardware, and software solutions. This role requires 80% travel, and it's vital for enhancing customer experience. Candidates should have solid technical skills, especially in IP-based networks and 12-volt electronics. The role involves teamwork and providing guidance to clients, ensuring successful installations and training sessions. An attractive compensation package is included, reflecting Axon's commitment to employee wellbeing and diversity.

Qualifications

• Experience with law enforcement agencies is highly valued.
• Ability to work safely and skillfully with hand tools.
• Proven team leadership skills supporting customers and third parties.

Responsibilities

• Lead and coordinate Fleet installations, ensuring efficiency.
• Keep 3rd party installers and Axon customers updated on installation status.
• Conduct training sessions for both technical and non-technical staff.

Skills

Programming IP-based Ethernet networks

Comprehensive understanding of 12-volt electronics

Proficiency with 12V power distribution

Experience with vehicle lighting systems

Familiarity with vehicle communication systems

Ability to conduct diagnostics and repairs

Job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Job Title: Technical Services Manager

Location: Canada

Travel expectations: 80% travel

Your Impact

As a Technical Services Manager, you will be a vital team member responsible for leading the deployment of network, hardware, and software solutions for Axon’s Fleet systems. This post‑sale, customer‑facing, front‑line role requires efficiency in deployment, management of third‑party installations, and ensuring an exceptional customer experience and continued support.

What You’ll Do

• Lead and coordinate Fleet installations, ensuring efficiency and a positive customer experience.
• Keep 3rd party installers and Axon customers updated on installation status through daily reports and stand‑up meetings.
• Ensure regular and reliable attendance, demonstrating commitment to work responsibilities.
• Deploy hardware and software solutions in a dynamic environment with minimal assistance.
• Exhibit flexibility to undertake additional projects and adapt to evolving priorities.
• Provide guidance to customers on optimal hardware placement, tailoring solutions to enhance workflows and ensure compliant data collection.
• Develop accurate installation diagrams and thorough documentation for implemented solutions.
• Provide administrative support for vendor setup, clearances, tracking, and maintenance of work orders.
• Engage with key technology decision‑makers post‑sale.
• Conduct training sessions for both technical and non‑technical staff on the use of Axon Fleet and Interview solutions.
• Train customer technical and non‑technical staff and 12V low‑voltage sub‑contractors on proper installation and use of Axon hardware and software components.

What You’ll Bring

Technical Acumen

• Experience programming IP‑based Ethernet networks and devices, including layer 2, LAN, WAN, and VPN configurations.
• Comprehensive understanding of 12‑volt electronics, basic wiring diagrams, DC circuit theory, mechanical dexterity, and troubleshooting skills (Emergency Vehicle Technician or EVTCC certifications preferred).
• Proficiency with 12V power distribution, relays, fuses, and circuit breakers.
• Experience with vehicle lighting systems, including emergency lights and sirens.
• Knowledge of 12V battery systems, including battery isolators and auxiliary battery setups.
• Familiarity with vehicle communication systems, including CAN bus and LIN Bus.
• Ability to conduct diagnostics and repairs or replacement of faulty equipment, wiring, and electrical systems.
• Understanding of Cradlepoint, TCP/IP layers, local area networking, and physical layer infrastructure is an asset to have.
• Familiarity with data transfer concepts, WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks, and virtual private networking.
• Ability to quickly understand and troubleshoot network connectivity issues.

Other Qualifications

• Experience with law enforcement agencies is highly valued.
• Ability to work safely and skilfully with hand tools.
• Proven team leadership skills, supporting customers and third parties to achieve objectives.
• Previous experience in leading a team or contractors on multiple projects with successful outcomes.
• Exceptional communication skills, professionalism, and ability to work both within a team and independently.
• Strong critical thinking and problem‑solving skills.
• Desire to work with a team or visit clients in person weekly. (Candidates must reside within reasonable proximity to a major airport.)
• French speaking is an asset but not required.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits or http://www.axon.com/careers/benefits.

Base Pay Range

$74,250-$118,800 CAD

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long‑term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCAA rights at [e-mail] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances—and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.