professional services manager - business services

Growing Networks Consultant Inc.; Dartmouth; On-site; CAD 70,000 - 90,000; Full time

Job summary

Une société de conseil dynamique à Dartmouth, Nouvelle-Écosse, recherche un coordinateur de projets pour gérer divers programmes. Le candidat idéal doit avoir un diplôme de maîtrise et au moins 5 ans d'expérience. Ce poste implique la planification, l'organisation et l'évaluation de projets tout en assurant un service client de qualité. Le candidat devra également être prêt à voyager et à travailler sous pression.

Benefits

Stationnement disponible

Avantages financiers selon la convention collective

Qualifications

• 5 ans ou plus d'expérience dans un rôle similaire.
• Expérience en gestion de projets et amélioration des processus.
• Capacité à travailler sous pression et à gérer de lourdes charges de travail.

Responsibilities

• Coordonner les projets et programmes.
• Évaluer les opérations des établissements fournissant des services aux entreprises.
• Diriger et conseiller le personnel dans le développement des stratégies d'évaluation de la qualité de service.

Skills

Gestion de projet

Compétences en communication

Attention aux détails

Flexibilité

Orientation client

Education

Master's degree

Tools

MS Office

Salesforce

WordPress

PowerBuilder

Job description

Durée de l'emploi : Permanent

Langue de travail : Anglais

Heures de travail : 40 to 45 hours per week

Education :

Expérience :

Education

• Master's degree

Tasks

• Coordinate projects and programs
• Develop action plans
• Direct the operations of an organization or department that provides services
• Evaluate the operations of establishments that provide services to business
• Plan and organize the operations of establishments that provide services to business
• Provide expertise in response to clients needs
• Review projects and programs
• Sort the technical problems in order to help the employee with established procedures
• Plan and control budget and expenditures
• Plan and direct research
• Direct and advise staff in the development and implementation of service quality assessment strategies
• Plan, administer and control budgets for client projects, contracts, equipment and supplies
• Plan, develop and organize the policies and procedures of establishments
• Monitor and evaluate
• Write technical reports
• Provide clients with information
• Project management
• Prepare operations and project estimates, schedules and reports
• Prepare project schedules
• Plan development projects
• Co-ordinate project
• Assist in analysis of data and preparation of reports
• MS Office
• Assess, document and optimize the capacity and performance of information and communication system networks
• Review budgets and financial reports for specific projects
• Develop quality management and quality assurance standards
• Coordinate work activities to ensure projects meet deadlines and budgets

Computer and technology knowledge

• Information technology
• WordPress
• Salesforce
• PowerBuilder

Area of work experience

• Research
• Information technology (IT) service delivery
• Quality assurance or control
• Project planning
• Project implementation
• Project coordination

Area of specialization

• Process improvement
• Risk management
• Business services
• Operations management
• Strategy
• Reports

Transportation / travel information

• Willing to travel

Work conditions and physical capabilities

• Attention to detail
• Large workload
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Organized
• Reliability
• Team player
• Innovation

Screening questions

• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Experience

• 5 years or more

Financial benefits

• As per collective agreement

Other benefits

• Parking available