Professional Services Manager

SecureOps; Montreal (administrative region); Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

4 weeks of paid vacation

5 floater days

Paid sick days and personal days

Comprehensive group insurance

RRSP Matching Program

Transportation Subsidy

Udemy training access

Job summary

SecureOps in Montreal is seeking a Professional Services Manager to oversee a global team of engineers and ensure quality delivery of security services. You will coordinate with project managers and sales to allocate resources based on skill and availability, while guiding onboarding, MDM, and governance engagements.

The ideal candidate has 5+ years in cybersecurity, 3+ years in professional services, SOC experience, and strong leadership with excellent English communication.

Qualifications

• Strong understanding of Cybersecurity Domains.
• Certifications: CISSP, CISM, GCIH, OSCP, CCSP.
• Certificate, diploma or university courses in management, communication and administration.
• 5+ years of experience in Cyber Security roles (Engineering, Analyst, Consultant).
• 3+ years of Professional Services experience.
• 1+ years of SOC experience.
• 2+ years of requirements gathering and customer interaction.
• Excellent leadership and employee management skills.
• Excellent English verbal, written and presentation skills.
• Project Management and ITILv4 experience is a bonus.
• Customer service-oriented; strong interpersonal skills.

Responsibilities

• Operational service delivery of all Professional Services mandates.
• Design, implement, and manage processes aligned with PS objectives and guidelines.
• Ensure consistent time tracking by Engineers for accurate billing and future quotes.
• Ensure optimized delegation of tasks and scheduling with Project Managers.
• Ensure client satisfaction while limiting work according to SOWs and SLAs.
• Maintain team motivation and engagement, and elicit feedback from team members.
• Maintain and grow PS Engineers' skills; identify gaps and support partner training.
• Support sales with channel partner training and certifications.
• Work with Project Managers to ensure accurate reporting of project status and billable hours.
• Identify and execute opportunities to optimize operations.
• Participate in organizing content for weekly, monthly and quarterly client governance meetings.
• Ensure comprehensive handoff to operations for onboarding activities.
• Collaborate with sales teams and assist in scoping new opportunities.
• Identify opportunities for business growth with existing clients.
• Travel from time to time to meet key clients.

Skills

Cybersecurity experience

Leadership

Communication

Project Management

ITIL v4

Customer interaction

Requirements gathering

SOC experience

English communication

Teamwork

Education

Certifications: CISSP, CISM, GCIH, OSCP, CCSP

Management, communication and administration courses

Job description

SecureOps | Full-Time | Montreal / Hybrid

About SecureOps

SecureOps is a Managed Security Service Provider (MSSP) delivering 24/7 security operations, managed detection and response (MDR), and SOC-as-a-Service to enterprise clients. Our ability to deliver best-in‑class managed security depends on the strength of our relationships with leading technology vendors. We partner with companies like Fortinet and Microsoft to access the tools, programs, and support that power our services and set us apart in the market.

Role Overview

The Professional Services Manager (PSM) is an operational leader and the primary point of contact for SecureOps clients. The PSM oversees our team of engineers (Montreal, Prague, Manila) to ensure quality delivery of mandated security services. The PSM works closely with Project Managers and sales teams to align the appropriate resources based on skill and availability. The PSM works within various engagement models, including client/service onboarding/implementation, time and materials, and full staff augmentation.

Key Responsibilities:

• Operational service delivery of all Professional Services mandates.
• Design, implementation, and management of processes in accordance with Professional Services objectives, standards, and guidelines.
• Ensure consistent time tracking by Engineers for accurate billing and future sales quotes.
• Ensure optimized delegation of tasks and scheduling with help from the Project Managers.
• Ensure client satisfaction while limiting work according to SOW’s and SLA’s.
• Maintain team motivation and engagement, and elicit feedback from team members to provide the best solutions to clients.
• Maintain and increase the overall skills and capabilities of Professional Services Engineers. Identify skill gaps and support Sales requirements for Channel Partner training and certifications.
• Work with Project Managers to ensure accurate reporting of project status and billable hours.
• Identify and execute opportunities to optimize operations.
• Participate and assist in organizing content for weekly, monthly and quarterly client governance meetings

Secondary Responsibilities:

• Ensure comprehensive & documented handoff to operations, for service onboarding activities.
• Collaborate with sales teams (Technical side) and assist in scoping new opportunities.
• Identify opportunities for business growth with existing clients.
• Travel from time to time to meet key clients.

Qualifying Skills:

• Strong understanding of Cybersecurity Domains
• Industry Training and Certifications such as: CISSP, CISM, GCIH, OSCP, CCSP…
• Certificate, diploma or university courses in management, communication and administration.
• 5+ years of experience in Cyber Security roles (Engineering, Analyst, Consultant)
• 3+ years of Professional Services experience
• 1+ years of experience of SOC experience
• 2+ years of experience in requirements gathering and interaction with customers.
• Excellent leadership and employee management skills
• Excellent English verbal, written and presentation skills
• Strong communicator with the ability to communicate effectively with different audiences.
• Project Management and ITILv4 experience is a bonus
• Customer service-oriented
• Strong interpersonal skills
• Professionalism and Courteous Manner
• High level of confidentiality
• Teamwork
• High level of responsibility
• Strong work ethic
• 4 weeks of paid vacation plus 5 floater days starting in the first year.
• Paid sick days and personal days.
• Comprehensive group insurance (health, dental and life insurance).
• RRSP Matching Program.
• Transportation Subsidy.
• Access to Udemy web-based training

SecureOps is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.