Professional Services Lead

RegulatoryJobs Executive Recruitment; British Columbia; Hybrid; CAD 65,000 - 81,000; Full time

Job summary

An established industry player is seeking a dynamic Professional Services Lead to support the continuing education of Architects and other Registrants. This role involves facilitating access to professional development opportunities, leading educational programs, and ensuring compliance with contemporary standards. The ideal candidate will thrive in a collaborative environment, bringing strong organizational and interpersonal skills to the table. With a competitive salary and a commitment to inclusivity, this position offers the chance to make a meaningful impact in the public interest while working in a hybrid setting that balances office and remote work.

Benefits

Four Weeks Paid Vacation

Employee and Family Assistance Program

Membership in the Public Service Pension Plan

Subsidized Transit Pass

Qualifications

• 5+ years in a professional office environment, preferably in a regulatory body.
• Experience with course development and program administration is an asset.

Responsibilities

• Support AIBC Registrants in accessing quality professional development.
• Lead the Recognized Educational Provider program and manage related activities.

Skills

Interpersonal Skills

Client Service Orientation

Organizational Skills

Communication Skills

Problem-Solving

Education

University Degree or College Diploma

Tools

Microsoft Office

Data Management Systems

Job description

Worldwide Opportunities in Regulation and Consumer Protection

Opportunity Type Select Opportunity Type

Location Select Location

Region Select Region

Professional Services Lead

Architectural Institute of British Columbia (AIBC)

From coast to coast to coast, the Architectural Institute of British Columbia (“AIBC”) is grateful to live, learn and work on the traditional and ancestral territories of the Indigenous Peoples who have been and continue to be the stewards of the land. The AIBC head office is located on xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) nations lands, in Coast Salish Territory.

The Architectural Institute of British Columbia (“AIBC”) is seeking a temporary, full-time Professional Services Lead (“Lead”) to join our hardworking and collaborative team for approximately 14 months (December 2024 to January 2026). This position plays an important role within the Professional Services department and will appeal to those who have an interest in a dynamic, collaborative, and multi-faceted lead role, and supporting Registrants in meeting their professional continuing education obligations.

About the Role

Professional Services Lead plays a central role in supporting the AIBC’s responsibility to establish and monitor the standards for continuing education for Architects and other AIBC Registrants (Intern Architects AIBC, and Architectural Technologists AIBC). This position serves an important role in facilitating Registrant access to quality professional development opportunities, ensuring Registrants remain current with contemporary technology, business practices, and methods.

Highlights of duties and responsibilities:

• Support Architects and other AIBC Registrants in ensuring access to quality professional development opportunities to remain current with contemporary technology, business practices, and methods;
• Lead the Recognized Educational Provider (REP) program which partners with other professional organizations, by onboarding and offboarding activities, including reviewing and evaluating educational materials, maintaining REP records, preparing renewal invoices and responding to enquiries about the program;
• Participate in planning the professional development events (such as Conference, PD Day, and PD series sessions), including preparation of the call for submissions and the necessary materials, responding to enquiries, and facilitating the engagement process for selected speakers;
• Serve as the departmental staff representative for the Design Panel and Conference PD Advisory Groups;
• Support the Continuing Education System (CES) program at the AIBC, including processing CES Learning Units and reports.

This position will be offered a comprehensive and competitive total rewards package, including four weeks paid vacation, Employee and Family Assistance Program (EFAP), membership in the Public Service Pension Plan, and a subsidized transit pass. The starting annual salary for this position is $65,000 to $81,000, based on relevant skills and experience.

About You

If you have an appreciation for the gravitas of working in the public interest, and the protocols and workings of the public sector, this opportunity is for you! Specifically, we are seeking individuals who are:

• Collaborative and solutions-focused;
• Experienced in dealing with diverse populations;
• A team player with client service orientation, with excellent interpersonal and intercultural communication skills;
• A self-starter, well organized and able to prioritize multiple, competing priorities;
• Confident with tools such as Microsoft Office, and data management systems.

Ideally, these capacities are gained through:

• A recognized university degree or college diploma in an applicable area of study including marketing, business, education, or a related program;
• 5+ years’ experience in a professional office environment, preferably within a regulatory body, government agency, post-secondary or non-profit organization;
• 5+ years’ experience providing public or client services;
• Experience with course development, program administration, admissions, and/or project coordination which is considered an asset.

About Us

The Architectural Institute of British Columbia (AIBC) is a professional regulator with the mandate to regulate the profession of architecture in British Columbia in the interest of the public. The AIBC was established in 1920 by provincial statute, and since 2023, has governed the profession under the authority of the Professional Governance Act. The AIBC establishes standards for entry into the architectural profession; provides services to support registrants in maintaining credentials and overall professionalism; and enforces the competency, ethical, and professional standards expected of those in regulated practice.

The AIBC provides flexible working arrangements and has adopted a hybrid working environment where most staff split their time between the AIBC offices and working remotely. When working in our centrally located downtown Vancouver heritage building, you will be near a variety of excellent cultural, restaurant and commuter options.

In efforts to facilitate effective onboarding and training, we typically request new staff to come into the office regularly during the first few months of their employment.

How to Apply

If you are interested in joining our team, please apply in confidence to [e-mail] no later than October 20, 2024. Your application package should include a cover letter and a resume detailing your skills and experience, in PDF format. Due to an expected high volume of applications, only those selected for an interview will be contacted. We thank everyone for their applications. Please note that testing and assessments may be included as part of the recruitment process.

To support a work environment that reflects inclusion, innovation, and the diversity of our communities, women, Indigenous Peoples, racialized individuals, persons of diverse gender identity or expression, persons with disabilities, and others who may wish to enthusiastically contribute to the work of the AIBC, are encouraged to apply.

If you require accommodation during any stage of the recruitment process, please let us know.