Professional Services Delivery Partner - BilingualENG / FR

Software International; Ottawa; Hybrid; CAD 200,000 - 250,000; Full time

Job summary

A leading company is currently seeking a Delivery Partner - Incentive to join their global infrastructure IT consulting team. The individual will play a crucial role in managing client relationships and overseeing service delivery initiatives. Key responsibilities include financial governance of engagements and leading cross-functional teams. A solid foundation in project delivery, along with bilingual capabilities in French and English, is essential for success in this dynamic role.

Qualifications

• 15 years of experience in project and service delivery required.
• In-depth knowledge of managing large business-to-business contracts.
• Strong capability to integrate multiple service areas into seamless solutions.

Responsibilities

• Establish and maintain client relationships to deliver complex services.
• Manage the financial success of engagements directly.
• Lead diverse teams and oversee the delivery of contract services.

Skills

Project and service delivery

Customer-focused

Bilingual French and English

Cross-functional team leadership

Business controls and cost accounting

Education

Six Sigma

PMP Certification

ITIL Certification

Job description

Software International (SI) supplies technical talent to a variety of Fortune 100 / 500 / 1000 and other companies in Canada / US. We currently have a Fulltime , permanent role as a Delivery Partner - Incentive with our global infrastructure IT consulting client at their Montreal, QC location. This role does require someone billingual in both ENG and FR.

Role(s) Required : Delivery Partner - Incentive

Location : Hybrid - Ottawa, ON orMontreal, QC

Required Start Date : ASAP

Type : Full time, Perm

Salary : $200,000 - $250,000 + bonus + many other job perks

Additional : Must be able to complete a secure Canadian government security check

Job Profile Summary

Establishes strong, trusted relationships with clients through their ability to articulate solutions, and other areas [the client] uses in the delivery of complex services. Supports and leads billable client activities within their area of practice and participate in related Sector, Solution, or Community activities. Accountable for the financial success of engagements directly managed.

Job Description

Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services. As a crucial member of our organization, you will have the opportunity to forge powerful and enduring business-to-business relationships with our customers. Your exceptional ability to effectively communicate innovative solutions and navigate the intricacies of [the client]s diverse offerings will be instrumental in delivering services and shaping the future of our delivery of complex services.

In this role, you won't simply be a passive participant; you'll be at the forefront, leading and supporting customers, and representing [the client] activities within your specialized area of practice. By leveraging your expertise and passion, you will contribute to our Sector, Solution, and Community initiatives, collaborating with like-minded professionals to drive collective success.

Moreover, your impact extends beyond customer relationships. As a Delivery Partner, you will be entrusted with the customer governance and financial prosperity of the engagements you manage directly. This accountability grants you the opportunity to demonstrate your strategic acumen and drive tangible results, both for our customers and for our organization.

At [the client], we foster an environment of innovation, collaboration, and growth. As a Delivery Partner, you will find yourself surrounded by a dynamic and diverse team of industry experts who are passionate about pushing boundaries and redefining what's possible. You'll have access to cutting-edge resources, comprehensive support, and professional development opportunities that will enable you to continuously enhance your skills and elevate your career to new heights.

If you're ready to embrace a role that not only challenges you intellectually but also empowers you to make a meaningful impact on the world of complex services, then this is the opportunity you've been waiting for. Join us as a Delivery Partner and become an integral part of [the client]'s exciting journey to reshape the future of our industry.

Job Qualifications Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others.

Required Skills and Experience

• 15 years of experience in project and / or service delivery
• Ability to team effectively across a large organization to bring together high performing cross functional teams to deliver services for customers
• Ability to represent a seamless customer solution by integrating multiple service areas
• Ability to manage and govern large business-to-business multi-year service contracts
• Ability to become a customer trusted advisor who can recognize business needs and follow through to revenue expanding wins
• In-depth knowledge of business controls and cost accounting with ability to manage a large contract P&L
• Bilingual French and English

Preferred Skills and Experience

Six Sigma, PMP, and / or ITIL certifications

Successful long term customer relationship management

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