Professional Services Consultant (Infusion)

AlayaCare; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

AlayaCare is seeking a Professional Services Consultant for their U.S. Infusion team in Toronto. The role involves leading customer implementations and serving as a key liaison between stakeholders to ensure positive project outcomes. This position offers the opportunity to work within a collaborative and innovative culture while making a meaningful impact in home healthcare software.

Benefits

Comprehensive benefits including telemedicine

Annual lifestyle and wellness expense program

Flexible vacation and paid volunteer time

Career growth and learning opportunities

Access to employee perks and vendor discounts

Qualifications

• 4+ years of experience in SaaS consulting/implementations.
• 2+ years of leadership across complex external projects.
• Strong understanding of project management discipline.

Responsibilities

• Lead customer discovery phases, including project requirements gathering.
• Serve as a trusted advisor to customers and manage stakeholder expectations.
• Support project delivery through to go-live.

Skills

Interpersonal Skills

Communication Skills

Problem-solving

Project Management

Education

Bachelor's degree in Business or Health Sciences

Job description

About AlayaCare
At AlayaCare, we’re revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the Role
We are looking for a passionate and experienced Professional Services Consultant to join our U.S. Infusion team. Reporting to the Senior Professional Services Consultant, you will lead the successful delivery of customer implementations and services projects. This is a key individual contributor role focused on guiding both internal and external stakeholders through critical project milestones while ensuring value-driven outcomes.

What You'll Be Doing

• Lead customer discovery phases, including project requirements gathering, workflow design, configuration, reporting, testing, and training

• Serve as a trusted advisor to customers and proactively manage stakeholder expectations

• Support project delivery through to go-live, ensuring scope and timelines are met

• Deliver data-driven consulting based on industry and segment best practices

• Collaborate with Account Managers on post-stabilization transitions and upsell opportunities

• Support and mentor implementation specialists across projects

• Contribute to the development of repeatable and scalable services offerings

• Provide feedback and coaching to junior team members involved in your projects

• Stay up to date on internal processes and compliance requirements

What You Bring to the Team

• 4+ years of experience in SaaS consulting/implementations

• 2+ years of leadership across complex external projects

• Bachelor's degree in a related field (e.g. Business, Health Sciences)

• Strong understanding of the AlayaCare platform or the U.S. home health care industry is an asset

• Excellent interpersonal and communication skills, including the ability to lead meetings and present to stakeholders

• Strong problem-solving ability and project management discipline

• Ability to manage multiple projects and competing priorities in a fast-paced environment

• A proactive, self-driven mindset with a passion for helping customers succeed

• Willingness to travel as needed

Location and Travel Requirements

AlayaCare supports a flexible hybrid working model. Employees are expected to have a regular in-office presence at their closest office location while offering flexibility for some remote work. For this position, the preferred candidate location is within the Greater Toronto Area.
Travel will be required.

Why AlayaCare?

• Make a positive impact on the lives of care providers and recipients

• Recognized as one of Canada’s Top Growing Companies by the Globe and Mail and a Deloitte Technology Fast 50 winner

• Equity in a well-funded, high-growth company

• Flexible hybrid work model with beautiful offices in prime locations

• Comprehensive benefits, including telemedicine

• Annual lifestyle and wellness expense program

• Parental leave top-up program

• Flexible vacation and paid volunteer time

• Career growth and learning & development opportunities

• Entrepreneurial, collaborative, and innovative work culture

• Access to employee perks and vendor discounts

Better outcomes, better belonging

AlayaCare is an equal opportunity employer. We are committed to creating an inclusive and accessible workplace. Our employees bring diverse perspectives and experiences to the table, and we strive to support every team member through our DEIBA initiatives, feedback programs, and community partnerships.

If you require accommodations as part of the hiring process, please contact [e-mail] .

We do not accept unsolicited resumes from external recruitment agencies.