Professional Programs Manager

Queen's Student Alumni Association; Kingston; Remote; CAD 78,000 - 98,000; Full time

Job summary

The Queen's Student Alumni Association seeks a Professional Programs Manager, responsible for overseeing the Faculty of Law's Professional Certificate Programs. This role involves coordination, instructional design, and marketing strategy implementation to enhance enrollment and program quality. Ideal candidates will have a Master's Degree and extensive experience in project management and eLearning.

Qualifications

• Master's Degree or equivalent in relevant field.
• More than 5 years of relevant experience.

Responsibilities

• Ensure effective delivery and oversight of Professional Certificate Programs.
• Provide instructional design expertise and develop educational materials.
• Assists faculty in transitioning to active instructional methodologies.

Skills

Project Management

Instructional Design

eLearning Standards

Interpersonal Skills

Education

Master's Degree

Job description

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Competition Number: J0725-0033

Position Title: Professional Programs Manager

Position Number (Final): 00508575

Employee Group: Support Staff - USW Local 2010

Job Category: Other Professionals

Department or Area: Faculty of Law

Location: Kingston, Ontario, Canada (Remote)

Salary: $78,796.00 - $97,774.00/Year

Grade: 09 Review Salary Information Here

Hours per Week: 35

Job Type: Term

Length of term: 24 months

Shift: 7 Monday - Friday

Number Of Positions: 1

Date Posted: July 5, 2025

Closing Date: July 12, 2025

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COVID 19 On-Campus Requirements

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

A Brief Overview

The Faculty of Law is nationally and internationally recognized as a leading law school, with a distinguished record of outstanding teaching and research. In addition to offering the JD and graduate (LLM and PhD) programs, the Faculty of Law also offers innovative online programs such as the Certificate in Law and Graduate Diploma in Immigration and Citizenship Law, along with Professional Certificate Programs designed to meet the evolving needs of the legal profession and related markets. The incumbent will be responsible for ensuring the effective oversight and delivery of all components and operations related to the Professional Certificate Programs, and also providing instructional design services for the Professional Certificate Programs. This includes, but is not limited to, onboarding and collaborating with Course Authors to develop high-calibre offerings and educational materials; working closely with the Marketing and Communications team to create and implement marketing plans aimed at meeting (ideally exceeding) enrolment targets; monitoring registration numbers and adjusting marketing strategies as necessary; and coordinating with the Finance team to manage budgets and address any financial issues. In addition, the incumbent will provide instructional design/educational development expertise to support the delivery of the Faculty's academic programs, in particular the Professional Certificate Programs. This includes, but is not limited to, making evidence-based recommendations for curriculum enhancements to support best practice; engaging in high level consultations with academic directors, program administrators, and subject matter experts; developing curriculum components such as in-class exercises, videos, and assessments in consultation with Course Authors; and making recommendations related to the sustainability and scalability of the Faculty's programs and online initiatives with a view to ensuring the integrity of the learning experience.

This position researches, develops, and assists in the selection, development, and implementation of instructional innovations, advancements in subject matter education, and learning theory, and consults on the use of information technology and online resources. This position assists faculty with the transition from lectures to active instructional methods through one-on-one or course team meetings to diagnose challenges, formulate revision plans, and manage the implementation through direct or indirect coaching. This position provides training to instructors, staff, and teaching assistants on use of educational technology tools. This position also designs and creates learning materials, including electronic modules, cases, quizzes, and other interactive classroom materials.

Job Description

What you will do

Researches, develops, and assists in the selection, development, and implementation of instructional innovations, advancements in subject matter education, and learning theory, and consults on the use of information technology and online resources, including synthesizing literature to provide evidence based exemplars or steps to follow.

• Assists faculty with the transition from lectures to active instructional methods through one-on-one or team meetings to diagnose challenges, formulate revision plans, and manage the implementation through direct or indirect coaching.
• Provides training to instructors, staff, and teaching assistants on use of educational technology tools.
• Develops, implements, and/or provides consultation, and support for appropriate teaching methodologies to meet accreditation standards.
• Develops and/or recommends sessions for course instructors and/or faculty who are looking to improve course design and delivery.
• Designs and creates learning materials, including electronic modules, cases, quizzes, and other interactive classroom materials.
• Undertakes and facilitates mapping, assessment, and evaluation of student learning and engagement outcome data.
• Creates an in-house library of educational resources.
• Provides leadership and expertise on strategic initiatives and policies.
• Establishes, monitors, and communicates project timelines and milestones, maintains a project budget, and coordinates the work of faculty and staff.
• Coordinates communication and action plans to facilitate projects and strategic initiatives.
• Conducts research and data analysis on the current market, prospective partners, industry trends, student demand and best practice in support of project development.
• Coordinates, tracks, and aggregates comprehensive program progress and impact reports for internal team analysis and high-level reporting to key stakeholders.
• Gathers proposal information by identifying sources of information; collecting and coordinating submissions; identifying and communicating risks associated with proposals and managing deadlines.
• Other duties as required in support of the department and/or unit.
  
  

Required Education

• Master's Degree or equivalent. In addition, requires a professional designation, certification, or other qualification, or on-going learning to remain ahead of changes in technology or emerging fields.
• in education preferred. or
• in adult education preferred. or
• in law preferred. or
• in legal administration preferred. or
• in communications preferred.

Required Experience

• More than 5 years of experience.
• Experience in planning and/or managing projects considered an asset.
• Experience planning, coordinating and/or managing events or promotions considered an asset.
• Knowledge of eLearning standards and best practices as well as emerging learning technologies is considered an asset.
• Experience with rapid eLearning development tools or other applicable emerging learning technologies is considered an asset.
• Familiarity with online learning strategies considered an asset.
• Familiarity with experiential learning theory considered an asset.
• Experience working with diverse populations/equity deserving groups considered an asset.
• Experience working in a comparable client-focused environment considered an asset
• Experience working at a post-secondary education institution considered an asset.
• Experience working in a general legal environment considered an asset
• Experience in program analysis and reporting considered an asset.
• Experience in data, trend analysis and reporting considered an asset.
• Experience in financial management practices considered an asset.
• Experience in managing/developing strategic communication plans considered an asset.
• Experience developing, coordinating and producing promotional and marketing material considered an asset.
• Experience with assessing emerging trends, technologies, electronic platforms and potential digital business opportunities considered an asset (e.g., social media, etc.).
• Experience advising students considered an asset.
• Familiarity with instructor hiring practices considered an asset.
• Knowledge of relevant laws, regulations, policies, standards and/or guidelines considered an asset.
• Previous experience developing and delivering workshops considered an asset.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge And Requirements

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or significant work experience.
• Provide expert advice, guidance and consultation on highly complex issues and/or where the outcome may be contentious.
• Interaction with others requires highly developed interpersonal skills to effectively persuade, negotiate, counsel, and/or consult.
• Adapt messages to meet the different needs of different audiences.
• Prioritize and distribute work to deliver objectives on time and to the highest standard.
• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
• Lead team and project meetings and develop team/unit and departmental project plans.
• Lead procedural or technological change within a unit or across broader university functions.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Anticipate complex challenges to ensure activities are completed on time.
• Effectively leverage relevant data as input to making decisions.
• Appropriately assess risks before making a decision.
• Comprehensive understanding of what sexual violence, harassment and discrimination are, and their varying effects on diverse members of the community.
• Question and take appropriate steps to address attitudes, macroaggressions and other behaviours which are discriminatory. Acknowledges and respects diverse cultural traditions, abilities and beliefs.
  
  

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [e-mail].

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Strategic Management Services

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