Professional Conduct Review Consultant

BC College of Nurses and Midwives; Vancouver; Hybrid; CAD 125,000 - 132,000; Full time

Benefits offered by this job

Health and dental benefits

Municipal Pension Plan

Learning & development assistance

Employee assistance program

Fitness allowance

Hybrid work model

Remote up to 3 days/week

12 paid holidays + statutory holidays

Job summary

BC College of Nurses and Midwives seeks a Professional Conduct Review Consultant to investigate complaints about licensees and report findings to the Inquiry Committee. The role supports negotiations for resolution, collaborates with the Monitoring team to ensure safe practice, and liaises with legal counsel on regulatory compliance.

The position emphasizes ongoing learning related to Indigenous cultural safety and anti-racism, with hybrid in-office work and potential remote days.

Qualifications

• MA/MSc in Nursing or Health Care, an LL.B or Juris Doctor or equivalent education and experience.
• 7–10 years progressively responsible nursing or equivalent relevant experience.
• Understanding of administrative law processes, and/or mediation and negotiation will be given preference.
• Direct experience conducting investigations; trauma-informed investigative practice is an asset.
• Direct experience investigating and resolving complaints within the health care system involving Indigenous peoples is highly preferred.
• Diversity, inclusion and cultural safety and humility as applied to investigations and regulatory processes.
• Ability to make difficult, objective decisions under pressure and with limited information.

Responsibilities

• Investigates complaints, concerns or allegations received by the College about current and former licensees in accordance with the Health Professions and Occupations Act (HPOA) and DRIPA.
• Prepares reports on investigative findings and presents them to the Inquiry Committee.
• Participates in the negotiation of the resolution of complaints through consensual processes.
• Collaborates with the Monitoring team to ensure licensees with conditions practice safely and according to agreements.
• Liaises with legal counsel to ensure the PCR program complies with HPOA, DRIPA and bylaws.

Skills

Strong communication

Interpersonal skills

Workload management

Education

MA/MSc in Nursing or Health Care; LLB/JD or equivalent

Tools

MS Office

MS CRM Dynamics

MS SharePoint

Webex

Job description

Status: Regular, Full-Time

Work Location: Hybrid, Vancouver, BC (a minimum of 2 days in office)

Who We Are

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions and Occupations Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve and especially encourage Indigenous Peoples and members of equity‑seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

BCCNM’s commitment to Indigenous Specific Anti‑Racism

BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous‑specific anti‑racist practices in the health system. As the largest health regulator in Western Canada, BCCNM has the opportunity to influence the health professionals we regulate, as well as the broader health‑care system, to break the cycle of racism, and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti‑racist, and to support the health professionals we regulate to do the same.

What We Offer You

We are delighted to be recognized as one of BC’s Top Employers. It is more than a badge of honor – it’s a reflection of our people and the purpose that drives us every day. At BCCNM, we’re creating a workplace where flexibility, equity, growth, and connection are not just values – they’re part of how we work. Whether it’s through hybrid work options, meaningful employee engagement, or our commitment to reconciliation, we’re building something that matters. This honor reflects our unwavering commitment to creating a workplace where people truly thrive.

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team‑based environment, and treated in a respectful and professional manner.

The expected starting base salary for this position is $125,417 – $131,689 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.

In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer‑paid health and dental benefits. And we contribute to B.C.'s Municipal Pension Plan to help you secure your retirement income. Throughout your career with us, you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life, we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What You’ll Be Doing

The Professional Conduct Review Consultant (PCR Consultant) is responsible for investigating complaints about the BC College of Nurses and Midwives (BCCNM) licensees accepted by the Inquiry Committee in accordance with the Health Professions and Occupations Act (HPOA), along with the application of Declaration on the Rights of Indigenous Peoples Act (DRIPA). The Consultant actively participates in the negotiation of restrictions, limitations, or conditions on registration for licensees on behalf of the Inquiry Committee. The Consultant is also responsible for reporting on the investigation and resolution of complaints, concerns or allegations as required under the HPOA, DRIPA, and the college Bylaws.

The PCR Consultant works with and responds to employers, legal counsel, the BC Nurses Union (BCNU), licensees, the Inquiry Committee, HPRB, members of the public and other external parties about complaints, concerns, or allegations.

Key Responsibilities Include

• Investigates complaints, concerns or allegations received by the College about current and former licensees in accordance with the Health Professions and Occupations Act (HPOA), Declaration on the Rights of Indigenous Peoples Act (DRIPA), and college Bylaws and policies.
• Prepares reports on investigative findings as a result of an investigation into a complaint, concern, or allegation about a current or former licensee and presents the report to the Inquiry Committee for its review and consideration.
• Where possible, participates in the negotiation of the resolution of complaints through a consensual complaints resolution process on behalf of BCCNM’s Inquiry Committee, which could include assisting with the drafting and ratifying of consensual complaint resolution agreements.
• Collaborates with the Monitoring team to ensure that licensees practicing with conditions, limitations or restrictions on their registration are practicing safely and in accordance with any consensual complaint resolution agreement they have signed with the College.
• Liaises with legal counsel as required to ensure that the PCR program, investigations, and the consensual complaints resolution process is compliant with the HPOA.
• Participates in the development and updates of policy and procedures related to the PCR Program.
• Critically assesses current systems and processes to ensure optimum use of resources towards achieving a fair, transparent, and efficient PCR Program at BCCNM.
• In collaboration with other PCR staff members, develops, reviews, and evaluates the quality assurance and quality improvement targets for the PCR Program.
• Provides information and statistics to BCCNM’s Board and other interested parties regarding investigations and complaint resolution as required.
• Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing Indigenous‑specific racism in BC’s health care system
• Fosters and maintains an organizational culture that promotes mutual respect, teamwork, and service excellence.

Your Education & Skills

• MA/MSc in Nursing or Health Care, an LL. B or Juris Doctor or equivalent education and experience.
• 7 – 10 years progressively responsible nursing or equivalent relevant experience.
• Understanding of administrative law processes, and/or mediation and negotiation will be given preference
• Direct experience conducting investigations. Knowledge of trauma‑informed investigative practice is an asset.
• Specific, direct experience investigating and resolving complaints within the health care system that involves Indigenous peoples is highly preferred.
• Demonstrated understanding of diversity, inclusion and cultural safety and humility as they apply to investigations, regulatory complaints resolution process, and health care.
• Ability to make difficult and objective decisions under pressure and with limited information.
• Strong communication skills, both written and verbal are required. Strong interpersonal skills and the ability to negotiate and manage conflict are essential to the position.
• Ability to manage an independent, complex workload while contributing effectively to the team.
• Ability to develop, implement and maintain organizational policies, procedures and standards. Demonstrated attention to detail.
• Advanced skills and experience using MS Office, MS CRM Dynamics, MS SharePoint, Webex, web browsers and search engines.
• Experience in responding to individuals living with mental health illness and/​or substance misuse disorders is an asset.
• If a midwife, must hold practicing or non‑practicing licensure in good standing with BCCNM. If a nurse, must hold practicing licensure in good standing with BCCNM.
• Travel on occasions, primarily within BC, is a requirement.
• Knowledge of the Health Professions and Occupations Act (HPOA), Declaration on the Rights of Indigenous Peoples Act (DRIPA), and BCCNM bylaws is an asset.
• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including social, economic, political, and historical realities impacting Indigenous communities and knowledge of Indigenous‑specific anti‑racism and accompanying reports (e.g. The Truth & Reconciliation Commission’s 94 Calls to Action (2015), the In Plain Sight Report (2020), and Reclaiming Power and Place’s Calls for Justice (2019)) is an asset.
• Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care is an asset.

Please note: BCCNM no longer requires staff, contractors, board and committee members, and volunteers to provide an attestation of vaccination related to the Covid-19 pandemic.

In the event of a Public Health Order being issued, the College is committed to full compliance with all directives and guidelines set forth by the Provincial Health Officer (PHO) to ensure the safety and well‑being of our employees and the community partners we work with, consistent with the duty of the College to serve and protect the public.