Professional Conduct Review Consultant

BCCNM; Vancouver; Hybrid; CAD 125,000 - 132,000; Full time

Benefits offered by this job

Health and dental benefits

Municipal Pension Plan

Professional development

Employee assistance program

Fitness allowance

Hybrid work arrangement

Job summary

BCCNM is seeking a Professional Conduct Review Consultant in Vancouver for investigating complaints about licensees under HPOA and DRIPA. The role supports the Inquiry Committee, negotiates resolutions when possible, and collaborates across legal and regulatory teams.

The position requires advanced nursing or legal education, 7–10 years’ relevant experience, and travel within BC. It offers a hybrid work model with generous benefits and professional development opportunities.

Qualifications

• Strong written and verbal communication skills.
• 7–10 years nursing or equivalent experience.
• Understanding of administrative law processes; mediation/negotiation preferred.
• Direct experience investigating healthcare regulatory complaints.
• Willingness to travel within BC on occasions.

Responsibilities

• Investigates complaints about licensees per HPOA, DRIPA, and bylaws.
• Prepares investigation reports for the Inquiry Committee.
• Participates in consensual resolution of complaints when possible.
• Collaborates with Monitoring to ensure safe practice under conditions.
• Liaises with legal counsel to ensure compliance with HPOA/DRIPA/bylaws.
• Develops/updates PCR program policies and procedures.
• Assesses processes to improve efficiency and transparency.
• Provides data/statistics to Board and stakeholders.
• Shows commitment to Indigenous cultural safety and anti-racism.

Skills

Communication

Negotiation

Independent workload management

Cultural safety & humility

Education

MA/MSc in Nursing or Health Care

LL.B. or Juris Doctor

Job description

Status: Regular, Full-Time
Work Location: Hybrid, Vancouver, BC (a minimum of 2 days in office)

Who we are

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions and Occupations Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.
As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

BCCNM’s commitment to Indigenous Specific Anti-Racism

BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada, BCCNM has the opportunity to influence the health professionals we regulate, as well as the broader health-care system, to break the cycle of racism, and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist, and to support the health professionals we regulate to do the same.

What we offer you

We are delighted to be recognized as one of BC’s Top Employers. It is more than a badge of honor – it’s a reflection of our people and the purpose that drives us every day. At BCCNM, we’re creating a workplace where flexibility, equity, growth, and connection are not just values – they’re part of how we work. Whether it’s through hybrid work options, meaningful employee engagement, or our commitment to reconciliation, we’re building something that matters. This honor reflects our unwavering commitment to creating a workplace where people truly thrive.

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner.
The expected starting base salary for this position is $125,417 – $131,689 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.

In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. And we contribute to B.C.'s Municipal Pension Plan to help you secure your retirement income. Throughout your career with us, you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life, we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What you’ll be doing

The Professional Conduct Review Consultant (PCR Consultant) is responsible for investigating complaints about the BC College of Nurses and Midwives (BCCNM) licensees accepted by the Inquiry Committee in accordance with the Health Professions and Occupations Act (HPOA), along with the application of Declaration on the Rights of Indigenous Peoples Act (DRIPA). The Consultant actively participates in the negotiation of restrictions, limitations, or conditions on registration for licensees on behalf of the Inquiry Committee. The Consultant is also responsible for reporting on the investigation and resolution of complaints, concerns or allegations as required under the HPOA, DRIPA, and the college Bylaws.

The PCR Consultant works with and responds to employers, legal counsel, the BC Nurses Union (BCNU), licensees, the Inquiry Committee, HPRB, members of the public and other external parties about complaints, concerns, or allegations.

Key responsibilities include:

• Investigates complaints, concerns or allegations received by the College about current and former licensees in accordance with the Health Professions and Occupations Act (HPOA), Declaration on the Rights of Indigenous Peoples Act (DRIPA), and college Bylaws and policies.
• Prepares reports on investigative findings as a result of an investigation into a complaint, concern, or allegation about a current or former licensee and presents the report to the Inquiry Committee for its review and consideration.
• Where possible, participates in the negotiation of the resolution of complaints through a consensual complaints resolution process on behalf of BCCNM’s Inquiry Committee, which could include assisting with the drafting and ratifying of consensual complaint resolution agreements.
• Collaborates with the Monitoring team to ensure that licensees practicing with conditions, limitations or restrictions on their registration are practicing safely and in accordance with any consensual complaint resolution agreement they have signed with the College.
• Liaises with legal counsel as required to ensure that the PCR program, investigations, and the consensual complaints resolution process is compliant with the HPOA.
• Participates in the development and updates of policy and procedures related to the PCR Program.
• Critically assesses current systems and processes to ensure optimum use of resources towards achieving a fair, transparent, and efficient PCR Program at BCCNM.
• In collaboration with other PCR staff members, develops, reviews, and evaluates the quality assurance and quality improvement targets for the PCR Program.
• Provides information and statistics to BCCNM’s Board and other interested parties regarding investigations and complaint resolution as required.
• Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing Indigenous-specific racism in BC’s health care system
• Fosters and maintains an organizational culture that promotes mutual respect, teamwork, and service excellence.
• MA/MSc in Nursing or Health Care, an LL. B or Juris Doctor or equivalent education and experience.
• 7 – 10 years progressively responsible nursing or equivalent relevant experience.
• Understanding of administrative law processes, and/or mediation and negotiation will be given preference
• Direct experience conducting investigations. Knowledge of trauma-informed investigative practice is an asset.
• Specific, direct experience investigating and resolving complaints within the health care system that involves Indigenous peoples is highly preferred.
• Demonstrated understanding of diversity, inclusion and cultural safety and humility as they apply to investigations, regulatory complaints resolution process, and health care.
• Ability to make difficult and objective decisions under pressure and with limited information.
• Strong communication skills, both written and verbal are required. Strong interpersonal skills and the ability to negotiate and manage conflict are essential to the position.
• Ability to manage an independent, complex workload while contributing effectively to the team.
• Ability to develop, implement and maintain organizational policies, procedures and standards. Demonstrated attention to detail.
• Experience in responding to individuals living with mental health illness and/or substance misuse disorders is an asset.
• If a midwife, must hold practicing or non-practicing licensure in good standing with BCCNM. If a nurse, must hold practicing licensure in good standing with BCCNM.
• Travel on occasions, primarily within BC, is a requirement.
• Knowledge of the Health Professions and Occupations Act (HPOA), Declaration on the Rights of Indigenous Peoples Act (DRIPA), and BCCNM bylaws is an asset.
• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including social, economic, political, and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commission’s 94 Calls to Action (2015), the In Plain Sight Report (2020), and Reclaiming Power and Place’s Calls for Justice (2019)) is an asset.
• Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care is an asset.

Collection Notice

To apply for a job posting, you need to create an online account with BCCNM. As part of creating your account and submitting a job application, you will be asked to provide personal information.

The BC College of Nurses and Midwives (BCCNM) collects this personal information to create and manage your online account, support its recruitment and hiring processes, and administer employee records. The legal authority for collecting this information is under section 26 British Columbia’s Freedom of Information and Protection of Privacy Act. If you have any questions about our privacy management practices, please contact our Privacy Office at [e-mail]

Please note

BCCNM no longer requires staff, contractors, board and committee members, and volunteers to provide an attestation of vaccination related to the Covid-19 pandemic.

In the event of a Public Health Order being issued, the College is committed to full compliance with all directives and guidelines set forth by the Provincial Health Officer (PHO) to ensure the safety and well-being of our employees and the community partners we work with, consistent with the duty of the College to serve and protect the public.