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Products Technical Representative - Rock Tools
Boart Longyear
Greater Sudbury
Remote
CAD 80,000 - 100,000
Full time
3 days ago
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Job summary
A leading drilling equipment provider is seeking a Products Technical Representative in Sudbury. This role involves both field-based customer engagement and internal product management for rock tools. You will support customer trials, deliver training, and analyze product performance. A Bachelor's degree in engineering and 5+ years of experience in the mining or drilling sectors are essential. Competitive compensation and remote work options are offered.
Benefits
Competitive pay
Medical, vision, and dental program
Retirement program
Employee recognition rewards program
Employee assistance program
Qualifications
- Authorized to work in Canada; valid driver’s license.
- 5+ years of relevant experience in mining, drilling, or heavy industrial sectors.
- Strong Microsoft Office proficiency and technical reporting skills.
Responsibilities
- Serve as the regional product expert for rock tools.
- Plan and execute structured field trials of new consumables.
- Deliver technical presentations and training.
Skills
Field-based customer engagement
Sales support
Technical reporting
Detail-oriented analysis
Education
Bachelor’s degree in Mechanical, Mining, Industrial, or Materials Engineering
Tools
Microsoft Office (Excel, PowerPoint)
ERP systems (e.g., Oracle)
Job description
Job Description
Location: Candidate may be based anywhere in Ontario and Quebec.
Role Overview
We are seeking a Products Technical Representative - Rock Tools to act as a key technical bridge between our product development, operations, and customers. This dual-purpose role combines field-based customer engagement and sales support with internal product lifecycle and inventory management for rock tools and other drilling consumables.
You’ll split your time between visiting customer sites to support field trials, drive product performance, troubleshooting and provide training — and collaborating with internal stakeholders on inventory optimization, cost initiatives, technical marketing, and feedback loops for product improvement. This role is ideal for a technically savvy and commercially minded professional who thrives in both field and office settings.
When not traveling for client or internal engagements, this position will be performed remotely (work from home).
Estimated travel requirement is approximately 50%, including occasional overnight and weekend travel as required by clients.
Key Responsibilities
Field Sales & Product Support
Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:
Established in 1890, Boart Longyear is the world’s leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration activities spanning a wide range of commodities—including copper, gold, nickel, zinc, uranium, and other metals and minerals—the Company also supports activities in the energy, oil sands exploration, and environmental sectors.
The Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering maximum performance, reliability, and safety in the most demanding conditions.
Our People
At Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. That is why we are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassment—spaces where everyone can contribute and be heard.
Our Vision
To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity.
Our Values
Our success as a business depends on how we operate. The how is the distinctive way in which we conduct our business, guided by our values of:
Boart Longyear is committed to providing accommodations throughout the recruitment process to applicants with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation, please advise us in advance so appropriate arrangements can be made.
We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As an Equal Opportunity Employer, we thank all who apply but will only be contacting those selected for an interview. Please apply online at https://careers.boartlongyear.com/
Business Line
Product Services
Company
Drilling Products
Function
Product Management
Auto req ID
15755BR
Region (Business Group)
NAM
Country
Canada
State/Province
Ontario
City
Sudbury
Location: Candidate may be based anywhere in Ontario and Quebec.
Role Overview
We are seeking a Products Technical Representative - Rock Tools to act as a key technical bridge between our product development, operations, and customers. This dual-purpose role combines field-based customer engagement and sales support with internal product lifecycle and inventory management for rock tools and other drilling consumables.
You’ll split your time between visiting customer sites to support field trials, drive product performance, troubleshooting and provide training — and collaborating with internal stakeholders on inventory optimization, cost initiatives, technical marketing, and feedback loops for product improvement. This role is ideal for a technically savvy and commercially minded professional who thrives in both field and office settings.
When not traveling for client or internal engagements, this position will be performed remotely (work from home).
Estimated travel requirement is approximately 50%, including occasional overnight and weekend travel as required by clients.
Key Responsibilities
Field Sales & Product Support
- Serve as the regional product expert for rock tools; advise customers and sales teams on product use, performance optimization, and application best practices.
- Plan and execute structured field trials of new consumables — including test planning, performance analysis, and feedback reporting.
- Actively support the Canadian Sales Management team in customer acquisition, relationship management, and strategic growth initiatives.
- Deliver technical presentations, product demonstration trials, training, and on-site product demonstrations to drillers, customers, and internal teams.
- Collect and analyze field feedback for use in product improvements, warranty claims, and market positioning.
- Support the global product management team with lifecycle planning, SKU rationalization, and cost-reduction initiatives.
- Manage high-value inventory tracking, reorder point (ROP) updates, and supply planning for large contracts.
- Collaborate with engineering, sourcing, and manufacturing to support value engineering and ensure product data integrity.
- Create and maintain technical marketing content including product specs, training materials, case studies, and value calculators.
- Evaluate competitor offerings and market trends to identify differentiation opportunities and feed strategy development.
- Authorized to work in Canada; valid driver’s license.
- Bachelor’s degree in Mechanical, Mining, Industrial, or Materials Engineering.
- 5+ years of relevant experience in mining, drilling, or heavy industrial sectors.
- Solid understanding of consumables subject to wear (e.g., rock tools) and the mechanics of drilling systems.
- Strong Microsoft Office proficiency (Excel, PowerPoint) and technical reporting skills.
- Proven ability to train and communicate technical concepts across all levels — from drill operators to executives.
- Detail-oriented and analytical mindset with experience in product testing, inventory control, and technical writing.
- Willingness and ability to travel frequently within Canada and occasionally internationally.
- Prior experience with rock tools.
- Underground or Surface Drilling Experience in Top Hammer or DTH applications.
- Familiarity with ERP systems (e.g., Oracle) and product costing practices.
- Project management experience in a cross-functional environment.
- Knowledge of inventory health metrics and SKU-level planning.
- Bilingualism in English and French is considered an asset for this role.
Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:
- a strong compensation plan
- medical, vision, and dental program
- retirement program
- employee recognition rewards program (BRAVO)
- employee assistance program
Established in 1890, Boart Longyear is the world’s leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration activities spanning a wide range of commodities—including copper, gold, nickel, zinc, uranium, and other metals and minerals—the Company also supports activities in the energy, oil sands exploration, and environmental sectors.
The Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering maximum performance, reliability, and safety in the most demanding conditions.
Our People
At Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. That is why we are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassment—spaces where everyone can contribute and be heard.
Our Vision
To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity.
Our Values
Our success as a business depends on how we operate. The how is the distinctive way in which we conduct our business, guided by our values of:
- Integrity
- Health & Safety
- Teamwork & Diversity
- Customer Focus
- Sustainability
Boart Longyear is committed to providing accommodations throughout the recruitment process to applicants with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation, please advise us in advance so appropriate arrangements can be made.
We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As an Equal Opportunity Employer, we thank all who apply but will only be contacting those selected for an interview. Please apply online at https://careers.boartlongyear.com/
Business Line
Product Services
Company
Drilling Products
Function
Product Management
Auto req ID
15755BR
Region (Business Group)
NAM
Country
Canada
State/Province
Ontario
City
Sudbury
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