Production Support Engineer

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll be joining CIBC’s Global Asset Management (GAM) Technology. Your responsibilities include providing investigation and second-level support for client and technical issues across all internal and external applications. This involves maintaining, prioritizing, and addressing issues with relevant CIBC technology/business groups and vendors. You’ll manage production applications and daily operations, handle escalations, and adapt procedures to specific situations, including rotational 24/7 support and coordinating recovery efforts. Additionally, you’ll support end-to-end technical project implementations and serve as a subject matter expert in both business and technology domains. You’ll collaborate with diverse teams to design and implement DevOps deployment pipelines and automation scripts, ensuring platform stability, performance, and continuous improvement.

Details regarding your work arrangement (on-site and remote) will be discussed during your interview.

How You’ll Succeed

1. Production support - Investigate operational issues, prioritize based on severity and business needs, manage issue logs, and design solutions to prevent recurrence, ensuring client satisfaction.
2. Partnership - Liaise regularly with business and technology partners, senior management, and clients. Keep internal stakeholders informed about team mandates, policies, and legislative changes. Promote the products and services of the Channel Support area.
3. Project delivery - Assess impacts of system changes and projects, ensure compliance with standards, develop relationships with relevant teams, and support the development of policies, procedures, and standards. Investigate issues and outages, providing recommendations.

Who you are

• You put our clients first. - Engage purposefully to find the right solutions, going the extra mile.
• You're inspired by collective success. - Value teamwork and inclusive collaboration to bring ideas to life.
• Your influence makes a difference. - Build relationships and networks, sharing your expertise to inspire outcomes.
• You can demonstrate experience in: - 3-5 years in application support, 1-3 years in banking (Capital Market/Wealth), familiarity with ITIL processes, managing support for applications, diagnosing issues via logs, documentation skills, problem-solving, cloud infrastructure monitoring, DevOps/DevSecOps with Azure DevOps/GitHub, scripting in PowerShell/Python/SQL/KQL, and Autosys JIL.
• Education - Degree/diploma in Computer Science, Business, or related field with at least 3 years leading projects and designing solutions. Experience with Agile methodologies and application/architecture development is a plus.
• Values - Live trust, teamwork, and accountability, bringing your authentic self to work.

What CIBC Offers

We prioritize your goals, starting with your strengths and ambitions. We aim to create opportunities for your growth, offering a competitive salary, incentive pay, benefits, pension plan, employee share purchase plan, vacation, wellbeing support, and MomentMakers recognition program.

• Our workspace and tools foster innovation and collaboration.
• We support your ambition through initiatives like Purpose Day, a paid day off for personal growth.

*Subject to plan and program terms and conditions

What you need to know

• CIBC values an inclusive environment. If you need accommodations, contact Mailbox.careers-carrieres@cibc.com

• You must be legally eligible to work at the specified location(s) and have necessary permits.

• We may require assessments and skills tests during the application process to learn about your capabilities and provide you with more information about us.

Job Location

Toronto-81 Bay, 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Application Production Support, Brokerage Services, Business Requirements, Identifying Opportunities, Impact Analysis, Implementation Planning, IT Operations Support, Technical Knowledge, Work Collaboratively