Production Support Analyst

FDM Group; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A global technology consultancy is seeking a Production Support Analyst in Montreal. This hybrid role involves providing functional and technical support, managing customer relations, and ensuring system administration. Ideal candidates have at least 5 years of experience in production support or banking, particularly in L1/L2 environments. The role offers a chance to work with finance projects, requiring strong SQL skills.

Qualifications

• At least 5 years of experience as L1 / L2 support in a bank or in production support.
• Experience as a Production Support Analyst, across L2 application support.

Responsibilities

• Providing functional and technical support around relevant systems.
• Ensuring platform administration for system providers.
• Managing customer relations with internal and external users.
• Developing relations with business teams and managing third parties.
• Building project plans and assisting in timely project delivery.
• Testing and writing test scripts for new releases.

Skills

SQL

Windows

Customer relations management

Functional and technical support

Job description

Join to apply for the Production Support Analyst role at FDM Group .

FDM is a global business and technology consultancy delivering client and industry-driven solutions through our 5 core specialist Practices : Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.

FDM is seeking a Post Trade Support Analyst located in Montreal, QC to support a project in the finance sector. Involvement in this project is anticipated to last initially 6 months but may be extended.

This role will be hybrid with requirements to be in the office 3 days per week .

Key Responsibilities :

• Providing functional and technical support around the relevant systems to users worldwide.
• Ensuring platform administration in relation to system providers, both internal and external.
• Dealing with STP (straight through processing) issues.
• Managing customer relations when dealing directly with both internal and external users of the systems.
• Developing good relations with the business (FO, MO / Risk, BO), following relationships with third parties, managing / assisting team members (business or technical analysts).
• Liaising with users and developers.
• Handling releases autonomously.
• Building project plans and assisting in the completion and timely delivery of projects.
• Testing, including writing test scripts, for new releases.

About You :

Experience with SQL and Windows.

Preferred Experience :

Front Office, Bonds, and Rates.

At least 5 years of experience as L1 / L2 support in a bank or in production support, front office support roles.

Experience as a Production Support Analyst, across L2 application support.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Information Technology & Services

Financial Services

This job is active and accepting applications.

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