Production Support Analyst

TalentBurst, an Inc 5000 company; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Production Support Analyst in Montreal, offering a hybrid work environment. The ideal candidate will have over 5 years of support experience, strong communication skills, and familiarity with financial products such as FOREX. The role involves active monitoring, incident management, and reporting, ensuring smooth operations of trading systems.

Qualifications

• 5+ years in a support role, preferably in finance.
• Experience supporting trading systems is essential.
• Knowledge of FOREX, Money Market, and Fixed Income products is required.

Responsibilities

• Monitor production activities and perform remediation steps as needed.
• Interface with IT communities to resolve incidents.
• Manage change processes for production environment.

Skills

Communication

Organization

Interpersonal Behavior

Autonomy

Adaptability

Problem-solving

Tools

Linux

Shell

Powershell

Autosys

Dynatrace

Kibana

Microsoft Office

Job description

TalentBurst, an Inc 5000 company provided pay range

This range is provided by TalentBurst, an Inc 5000 company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $60.00/hr

Direct message the job poster from TalentBurst, an Inc 5000 company

Manager Talent Solutions at TalentBurst, an Inc 5000 company

Duration: 12+Months Contract (With Possibility of extensions)

Location:- Montreal, QC (Hybrid)

Knowledge of FOREX, Money Market, Fixed Income products is a requirement.

Level 1 and 2 Support

• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and effort in support tracking application and work with team and management to reduce recurring issues
• Available for after-hours support activities, when necessary

Change and Request Management

• Responsible and accountable for changes to the production environment for NAR applications
• Work with development community for release prioritization
• Ensure that requests for change adhere to Group and Department Policies
• Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

• Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
• Regular reporting to line manager for prioritization and escalation
• Conduct and participate in meetings with related communities
• Perform control result analysis and reporting and take up corrective actions as needed
• As required, take up project management responsibilities for special projects

TRAINING AND OCCUPATIONAL EXPERIENCE

• Support role experience required ( >5 years' experience)
• Experience in Banking / Financial sector supporting trading systems
• Knowledge of FOREX, Money Market, Fixed Income products is a requirement

ESSENTIAL SPECIFIC REQUIREMENTS

• Unix/Linux hands on experience with knowledge of day to day commands
• Scripting experience (Shell, powershell, …_)
• Scheduling tools (Autosys)
• Monitoring tools (Dynatrace, Kibana)

SKILLS AND BEHAVIOURS

• Strong communication skills (written and verbal)
• Good organizational skills
• Basic office software literacy (Microsoft Office, etc.)
• Professional attitude and good interpersonal behavior
• Autonomy and adaptability; must be able to take initiative and be proactive
• Global financial products knowledge
• Good team player

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative, Advertising, and Accounting/Auditing

• Industries

  Staffing and Recruiting, Financial Services, and Banking

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