Production Supervisor

Arrow Workforce Solutions; Markham; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Medical and dental coverage

Health Spending Account (HSA)

Life insurance and disability coverage

Additional insurance options via small

weekly payroll deductions

Job summary

Arrow Workforce Solutions is seeking an experienced Production Supervisor to oversee daily manufacturing operations in a high-volume environment. Reporting to the Operations Manager, the role leads production teams, coordinates staffing and schedules, and ensures targets, quality standards, and safety requirements are met.

The ideal candidate has 3–5 years of supervisory experience in manufacturing, preferably with corrugated packaging and converting operations, and a hands-on leadership style

Qualifications

• 3–5 years of progressive supervisory or production leadership experience in a high-volume manufacturing environment.
• Experience in corrugated packaging and converting operations is a strong asset.
• Demonstrated ability to lead teams, coach employees, manage performance, and address workplace concerns effectively.
• Experience working in a unionized manufacturing environment is an asset.
• Strong knowledge of occupational health and safety practices, incident reporting, hazard prevention, and quality control.
• Ability to interpret production KPIs, identify performance gaps, prioritize operational demands, and implement corrective actions.
• Excellent organizational, communication, planning, and problem-solving skills.
• Proactive, professional, and accountable leadership approach.

Responsibilities

• Oversee daily production activities across multiple manufacturing lines to meet schedules and quality targets.
• Monitor production KPIs: machine setup, run time, output, downtime, waste, labour hours, schedule attainment.
• Investigate variances, implement corrective actions, communicate risks to management.
• Maintain production records, shift reports, downtime logs, and quality issue documentation.
• Coordinate staffing and machine assignments; prepare weekly shift schedules; assess overtime needs.
• Provide day-to-day leadership to operators and lead hands, including coaching and training support.
• Address attendance, conduct, and performance concerns in coordination with HR and policies.
• Promote a safe environment by enforcing PPE, safety inspections, housekeeping, and regulatory compliance.
• Ensure incidents and hazards are reported, investigated, and addressed with corrective action.
• Collaborate with Quality and Maintenance to resolve defects and maintenance needs.
• Participate in production meetings and communicate status and risks to relevant departments.
• Identify opportunities to improve productivity, reduce waste, and optimize workflows.
• Foster respectful, accountable teamwork and continuous improvement through reporting systems.

Skills

People leadership

Coaching

Communication

Problem solving

Planning

Safety compliance

Education

Post-secondary education in related field

Tools

Microsoft Office

Production reporting systems

Job description

We are seeking an experienced Production Supervisor to oversee daily manufacturing operations in a high-volume production environment. Reporting to the Operations Manager, the successful candidate will lead production teams, coordinate staffing and manufacturing schedules, and ensure production targets, quality standards, and workplace safety requirements are consistently met.

This role requires a hands-on leader who can monitor production performance, coach employees, resolve operational challenges, and collaborate with cross-functional teams to improve efficiency and meet customer delivery commitments. Experience in corrugated packaging and converting operations is a significant asset.

Key Responsibilities

• Oversee daily production activities across multiple manufacturing lines to ensure production schedules, output targets, quality standards, and customer deadlines are achieved.
• Monitor key production metrics, including machine setup, run time, output, downtime, waste, labour hours, and schedule attainment.
• Investigate production variances, implement corrective actions, and communicate potential operational risks to management.
• Maintain accurate production records, shift reports, downtime logs, and documentation of quality issues.
• Coordinate staffing and machine assignments, prepare weekly shift schedules, assess overtime requirements, and ensure effective communication between shifts.
• Provide day-to-day leadership to operators and Lead Hands, including coaching, employee development, performance feedback, and training support.
• Address attendance, conduct, and performance concerns in coordination with Human Resources and in accordance with company policies and applicable collective agreements.
• Promote a safe working environment by conducting safety inspections, enforcing PPE requirements, maintaining housekeeping standards, and ensuring compliance with health and safety regulations.
• Ensure workplace incidents, injuries, near misses, and hazards are promptly reported, investigated, and addressed through corrective action.
• Monitor product quality through inspections, sampling, and required approvals. Work with the Quality team to investigate defects, resolve customer complaints, and prevent recurring issues.
• Collaborate with Maintenance to address equipment concerns, follow up on repairs, and ensure routine preventive maintenance tasks are completed.
• Participate in production meetings and communicate machine status, staffing challenges, schedule changes, and potential delivery risks to relevant departments.
• Identify opportunities to improve productivity, reduce waste, minimize changeover time, optimize equipment utilization, and streamline workflows.
• Foster a respectful, accountable, and collaborative workplace through clear communication, employee engagement, and consistent follow-through.
• Support continuous improvement initiatives and the use of production reporting systems, digital tools, and performance data.

Qualifications and Requirements

• Minimum 3–5 years of progressive supervisory or production leadership experience in a high-volume manufacturing environment.
• Experience in corrugated packaging and converting operations is a strong asset, including familiarity with production equipment, machine setups, changeovers, quality standards, and production scheduling.
• Demonstrated ability to lead teams, coach employees, manage performance, and address workplace concerns effectively.
• Experience working in a unionized manufacturing environment is an asset.
• Strong knowledge of occupational health and safety practices, incident reporting, hazard prevention, and quality control.
• Ability to interpret production KPIs, identify performance gaps, prioritize operational demands, and implement corrective actions.
• Excellent organizational, communication, planning, and problem-solving skills.
• Comfortable using production reporting systems, digital tools, and Microsoft Office applications.
• Ability to adapt to changing operational priorities and support multiple shifts when required.
• A proactive, professional, and accountable leadership approach.
• Post-secondary education in a related field or equivalent practical experience.

Compensation and Benefits

Benefits available immediately:

• Company-paid core medical and dental coverage at 70%.
• $650 annual Health Spending Account.
• Life insurance and critical illness coverage.
• Additional insurance coverage options available through small weekly payroll deductions.

Pension Plan:

• Eligibility begins after 13 months of employment.
• Employee contribution of 3% through weekly payroll deductions.
• Employer matching contributions of up to $1,800 annually.

Vacation:

• Vacation entitlement in accordance with applicable Employment Standards legislation, with flexibility to negotiate.