production senior coordinator

Electromega; Candiac; On-site; CAD 45,000 - 60,000; Full time

Job summary

A key player in traffic and parking solutions in Quebec is seeking a Dispatch Coordinator to manage service calls, schedule appointments, and ensure quality service. The ideal candidate has at least 3 years of experience in a similar role and is proficient in both French and English. Competitive salary and comprehensive benefits offered in a dynamic environment.

Benefits

Competitive salary

Comprehensive benefits

Fast onboarding and training

Qualifications

• Minimum 3 years in technician dispatch/coordination.
• Strong analytical and organizational skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Take and dispatch service calls to technicians.
• Plan and schedule appointments and commissioning.
• Track repairs and manage parts.

Skills

Bilingualism in French and English

Analytical skills

Organizational skills

Interpersonal skills

Strong autonomy

Education

DEP or relevant technical training

Tools

Excel (intermediate level)

Zoho CRM

Microsoft Dynamics Navision

Job description

Location: Candiac, Quebec

Job Type: Full-time, Permanent

Schedule: Daytime, in-person, Monday to Friday (40 hours/week)
Start: As soon as possible

About Us

Electromega is a key player in the field of traffic and parking in Quebec and Canada. We offer innovative technical solutions and exceptional customer service.

Your role

Reporting to the Vice President of Operations, you will be responsible for:

• Taking and dispatching service calls to technicians.
• Planning and scheduling appointments, commissioning, and other tasks.
• Tracking repairs and managing parts. (RMA)
• Create estimates and quotes for client approval.
• Ensure invoicing and follow-up on service contracts.
• Produce work orders.
• Collaborate with the team to ensure continuity and quality of service.

Skills and Qualifications

• Degree: DEP or relevant technical training (an asset).
• Experience: Minimum 3 years in technician dispatch/coordination.
• Bilingualism: French and English, spoken and written.
• Software proficiency: Excel (intermediate level), Zoho CRM, and Microsoft Dynamics Navision or equivalent.
• Strong autonomy, analytical skills, and thoroughness.
• Excellent interpersonal and communication skills. Organizational skills.

We offer

• Challenging position in a dynamic technical environment.
• Competitive salary and comprehensive benefits.
• A committed and professional team.
• Fast onboarding and training on our tools and procedures.

Electromega is an equal opportunities employer and welcomes applications from diverse candidates.