Production Lead – Fleet Outfitting

Sterling Fleet Outfitters; Surrey; On-site; CAD 65,000 - 85,000; Full time

Job summary

A growing family business in Surrey is seeking a detail-oriented Shop Manager to lead production and ensure exceptional delivery standards. This role includes coaching production staff, maintaining quality control, and driving operational efficiency. Ideal candidates will have 4 to 7 years of experience in production management, strong problem-solving skills, and a proactive approach to teamwork.

Benefits

Strong team culture and motivation to grow

Competitive pay + bonus/profit sharing eligibility

Excellent medical benefits

Qualifications

• 4-7 years of experience as a Production Manager.
• 5 years of customer-facing experience.
• Driver's license; able to drive large vans.

Responsibilities

• Drive production efficiency through coaching and training.
• Coordinate day-to-day activities in the shop.
• Lead daily shop and weekly production meetings.

Skills

Leadership

Problem-Solving

Communication

Proactivity

Reliability

Tools

Excel

Job description

Sterling Fleet Outfitters exists to help companies Get More Done. Who does not want to embody that statement? Time is a finite resource. Not making the most of every minute is not in our DNA, and we don’t believe it’s in our customers’ either. The question to ask now is: What is your “More”? Is it more billable hours on a job? More time at home with your family? Whatever it means to you, we help you and our customers accomplish it.

Sterling is where electricians, plumbers, telecom contractors, and HVAC technicians come for van and truck equipment that boosts their productivity. Some have a single vehicle, while others operate large fleets — but whether big or small, they all rely on the innovative thinking and quality workmanship we provide.

Since our launch in 2002, we’ve expanded to become Western Canada’s premier commercial vehicle outfitter and are recognized throughout North America. We owe much of our 23 years of success to the efforts of our smart, efficient, and hardworking team members. As part of our growth goals, we are looking for a detail-oriented and organized Shop Manager to assist our operations team.

Key Benefits of working at Sterling

• Strong team culture, motivation to grow, no egos and a willingness to learn
• Competitive pay + bonus/profit sharing eligibility after probationary period
• Excellent medical benefits
• Ideally situated on the Langley/Surrey area of BC’s Fraser Valley

About the Role:
This role involves leading and driving the success of our production team. You will work with the scheduling team to ensure customers receive a world-class project experience. You will also collaborate with our sales and purchasing teams to ensure quality standards and on-time delivery objectives are met. We're a family business with big goals, where everyone is involved and teamwork is key to execution. There's no place for bureaucracy or egos.

Who you are
You want to be part of a company that is always striving to be the best. You're someone who can execute on production priorities without getting distracted by daily challenges and noise. You love working with people and vehicles. Your friends would describe you as a good listener, reliable, and humble. You enjoy problem-solving and welcome the opportunity to take on new duties outside your regular day-to-day role. You're proactive and prefer face-to-face communication with customers. Your ability to set high standards and achieve goals is impressive.

You can align with our values below:

Professional:
We lead the industry with our expertise and capabilities. We are interested and enthusiastic about our clients success.

Innovative:
We look at the problem from a different angle. Nobody can solve challenges like us.

Honesty:
We tell the truth. If we make a mistake, we make it right. Do what we say we are going to do.

Winners:
We work as a team, we solve challenges, we find a way to win.

Happiness:
We are respectful & we smile and show enthusiasm.

What you will do:

• Drive production efficiency through:
  • Coaching and training production workers
  • Proactive job planning and review
  • Make & Update Job Instructions (Build books)
• Ensure a world class on time delivery %
  • Lead daily shop meeting
  • Coordinate day to day activities in shop to ensure job completion
  • Coach and support teams on problem solving
• Maintain quality standards for installations
  • Ensure continuous progress on training and standards
• Update work orders based on project requirements
• Lead Weekly production meeting
• Coordinate with operations and scheduling team

KPI's

• Develop a High-Performing Team
• Build a Scalable Production Workforce
• Execute Operational Plan to Grow Revenue

Your Experience:

• 4–7 years of experience as a Production Manager
• 5 years of customer-facing experience
• Driver’s license; able to drive large vans
• Strong computer skills, including experience with work orders and Excel
• Hands-on experience in automotive mechanical or hydraulic systems
• Experience with 12V or 120V electrical systems

Nice to have:

• Familiar with NSM + CMVSS Vehicle Certification Process
• Experience with lean manufacturing

Want to learn more about sterling? Check out our careers page: https://sterlingfleetoutfitters.com/careers/

Hours of Work: 7 am - 4:30 pm

Work Remotely: No