Product Support Specialist – Yorkton

CLAAS Industrietechnik GmbH; Yorkton; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a family-owned company dedicated to empowering farmers with cutting-edge agricultural machinery. As a Product Support Specialist, you will leverage your technical expertise and sales skills to provide exceptional support and training on advanced farming technologies. This role involves working closely with customers and sales teams to promote innovative solutions that enhance productivity and efficiency in the field. If you are passionate about agriculture and eager to make a difference, this is the perfect opportunity to grow your career while contributing to a brighter future for farmers.

Qualifications

• Associate’s degree in Ag or 2 years of Ag equipment work experience required.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Provide technical knowledge of agricultural equipment to various audiences.
• Assist in product delivery, setup, and training of end users.

Skills

Technical Communication

Sales Skills

Problem Analysis

Problem Solving

Customer Service

Education

Associate’s degree in Agriculture

2 years of Ag equipment related work experience

Tools

Trimble

Ag Leader

Job description

Company: Canada West Harvest Centre Inc.
Location: Yorkton
Start Date: 02/24/2025
Professional Level: Professionals
Key Area: Sales

MUST BE ELIGIBLE TO WORK IN CANADA

Canada West Harvest Centre is part of a family-owned company that has people throughout Saskatchewan. Be part of a team that ensures the successful service and sales of the CLAAS product range. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Do you have what it takes to work with today’s most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story!

Your role on our team:

The Product Support Specialist provides technical and feature knowledge of agriculture equipment products to various audiences. Performs comparisons to competitive agriculture equipment as well as demonstrates equipment. Provides product training for customers and other CWHC employees. Additionally, the position is responsible for the sales and services of all technology products and services (e.g. Trimble, Ag Leader, etc.) as well as setting up and installing technology equipment in the field.

• Communicates technical and feature knowledge of agriculture products to end-users and internal personnel.
• Schedules activities such as demonstrations (in the field or customer location), customer visits, farm shows, etc. Leads and participates in internal and external training programs.
• In collaboration with the dealer sales team, leads dealer sales of technology equipment and the promotion of Precision Farming Technologies, services, and parts/components to end user. Communicates directly with any customers who may have concerns or issues with service or product performance of technology equipment.
• Assists with the promotion of sales of software updates, data downloading, and mapping services. Understands and works with precision farming products - steering, mapping, telematics, etc.
• Assists in product delivery, setup, and training of end users.
• Communicates regularly with Dealership Service and Parts Managers. Supports Service and Parts Departments in promotion of special programs.
• Provides after sales support to ensure satisfaction with products after delivery and promotes sales of support packages. Takes necessary steps to resolve customer issues timely.

Note: This position includes travel, possibly up to 50% or more - valid driver’s license with verifiable continuous safe driving history is required.

Your profile:

• Associate’s degree in Ag related field or minimum 2 years of Ag equipment related work experience.
• Ability to communicate technical information to technical and non-technical audiences.
• Demonstrated selling ability a plus.
• Farming background desirable with previous experience in setup and delivery, equipment demos, application, adjustment, setting, and operation of farm equipment.
• Excellent proven oral and written communication skills.
• Excellent problem analysis and problem-solving skill set.

We look forward to your application.

Your contact from our Canada West Harvest Centre Recruiting Team

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