Product Support Specialist – Truck Mounted Equipment (Sales & Technical)

Drive Products; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company in the Truck Equipment industry is seeking a Product Support Specialist to provide sales and technical support. This role involves assisting an established customer base, managing inventory, and ensuring compliance with health and safety standards. Ideal candidates will have experience in the industry and strong communication skills.

Benefits

Dental

Extended health care

On-site parking

Qualifications

• 5+ years in product or industry-related roles preferred.

Responsibilities

• Provide sales, marketing, and technical support to customers.
• Support customer inquiries and maintain vendor relationships.
• Coordinate warranty issues and ensure compliance with policies.

Skills

Proficiency in Microsoft Office applications

Professional communication skills

Familiarity with Inventory Management ERP systems

Education

Experience in the Truck Mounted Equipment industry

Willingness to complete company training

Job description

Product Support Specialist – Truck Mounted Equipment (Sales & Technical)

Drive Products is growing and seeking top talent to join our team!

Drive Products has over 35 years of experience in delivering superior design, service, and product solutions for the Canadian Truck Equipment industry. We pride ourselves on our talented team to meet and exceed customer expectations.

Job Function: Product Support Specialist – Truck Mounted Equipment (Sales & Technical)

The Product Support Specialist provides sales, marketing, and technical support to an established customer base, focusing on selling and servicing truck-mounted equipment.

Responsibilities include customer service, order entry, inventory management, creation and distribution of sales marketing materials, and acting as a technical liaison between the factory and customers.

The Product Support Specialist reports to the Senior Product Manager and collaborates to deliver the best customer experience.

Major Responsibilities

• Support an established customer base with prompt responses to sales and technical inquiries
• Assist Inside Sales and Customer Service teams as needed
• Maintain strong vendor relationships
• Coordinate warranty issues as needed
• Ensure compliance with internal policies, health and safety, and quality management standards
• Adhere to regional legislation including occupational health and safety laws

Qualifications – Educational Requirements

• Experience in the Truck Mounted Equipment industry is an asset
• Willingness to complete company training as required

Skillset Requirements:

• Proficiency in Microsoft Office applications
• Professional communication skills with external customers and internal staff
• Familiarity with Inventory Management ERP systems is an asset

Working Conditions

Standard office environment with occasional sales calls to customers, some warehouse work, and high inquiry periods. Some overnight travel may be required.

Note: The company reserves the right to modify duties as circumstances change. Drive Products Inc. is an equal opportunity employer, providing accommodations upon request for interviews.

Job Details:

• Type: Full-time, Permanent
• Salary: $45,000 - $55,000 per year
• Benefits: Dental, extended health care, on-site parking
• Schedule: 8-hour shifts, Monday to Friday
• Location: Mississauga, ON (reliable commute or relocation required)
• Experience: 5+ years in product or industry-related roles (preferred)

Seniority Level: Mid-Senior level

Industries: Truck Transportation and Manufacturing