Product Support Specialist (Remote within Canada)

Multiview; Vancouver; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in Financial Services is looking for a Customer Support Agent to join their team. This remote role offers a competitive salary and opportunities for career advancement. The ideal candidate will have a High School Diploma and experience in customer support, particularly within the financial services industry. Strong problem-solving skills and excellent communication abilities are essential.

Benefits

Competitive salary with bonuses based on performance

Flexibility to work remotely

Supportive work environment

Qualifications

• Must be available and punctual for scheduled work shifts.
• Previous experience in customer support, ideally in financial services.
• Bilingual in English and French is preferred.

Responsibilities

• Provide first-line responses to client inquiries and support requests.
• Collaborate with team members to resolve product-related issues.
• Maintain accurate records of client interactions and support resolutions.

Skills

Problem-solving

Analytical skills

Written communication

Verbal communication

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Employer Industry: Financial Services

Why consider this job opportunity:
- Competitive salary with additional bonuses based on performance
- Opportunity for career advancement and growth within the organization
- Flexibility to work remotely from anywhere within Canada
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):
- Provide first-line responses to client inquiries and support requests
- Collaborate with team members to resolve product-related issues efficiently
- Maintain accurate records of client interactions and support resolutions
- Assist in the development of product knowledge resources for both clients and team members
- Contribute to continuous improvement initiatives within the support team

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or equivalent
- Previous experience in a customer support role, preferably in a financial services environment
- Exceptional problem-solving and analytical skills
- Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Experience with financial products or services
- Familiarity with customer relationship management (CRM) software
- Bilingual capabilities in English and French
- Previous experience in a remote work environment

#FinancialServices #CustomerSupport #RemoteWork #CareerOpportunity #CompetitivePay

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