Product Support Specialist (Remote within Canada)

Multiview; Ottawa; Remote; CAD 80,000 - 100,000; Full time

Job summary

An established industry player in financial services is seeking a dedicated customer support representative to join their remote team. This role offers an exciting opportunity to advance your career while making a positive impact on client satisfaction. You'll be the first point of contact for clients, assisting them with product-related inquiries and ensuring a seamless experience. The supportive and collaborative work environment encourages teamwork and individual growth, making it an ideal place for those passionate about enhancing member experiences. If you're looking to thrive in a dynamic role with the flexibility of remote work across Canada, this position is perfect for you.

Benefits

Career Advancement Opportunities

Supportive Work Environment

Remote Work Flexibility

Positive Impact on Client Satisfaction

Qualifications

• Experience in customer support, especially in financial services.
• Strong communication and ability to work in a team.

Responsibilities

• Serve as first line of communication for clients, addressing inquiries.
• Document interactions and maintain accurate records in the support system.

Skills

Customer Support Experience

Communication Skills

Interpersonal Skills

Ability to Work Independently

Tools

Support Ticketing Systems

CRM Tools

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

1. Opportunity for career advancement and growth within the organization
2. Work remotely anywhere within Canada
3. Supportive and collaborative work environment
4. Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):

1. Serve as the first line of communication for clients, addressing inquiries and providing support
2. Assist clients with product-related questions and issues to ensure a seamless experience
3. Collaborate with team members to resolve client concerns efficiently
4. Document interactions and maintain accurate records in the support system
5. Provide feedback to management on product performance and client needs

What is Required (Qualifications):

1. Previous experience in a customer support role, preferably within the financial services industry
2. Strong communication and interpersonal skills
3. Ability to work independently and as part of a team
4. Proficiency in using support ticketing systems and other relevant software
5. Must be available and punctual for scheduled work shifts

How to Stand Out (Preferred Qualifications):

1. Experience in financial products or services
2. Familiarity with CRM tools and software