Product Support Specialist

Jonas Software UK; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider is seeking a Product Support Specialist to serve as a trusted advisor for clients. This role involves troubleshooting, maintaining client satisfaction, and ensuring seamless operations. Ideal candidates will have at least 2 years of experience in technical support, with strong problem-solving and communication skills. The position offers excellent career development opportunities in a fast-paced environment.

Qualifications

• 2+ years in technical or application support in a software or tech environment.
• Experience with accounting-based applications, preferably in hospitality.
• Strong knowledge of software applications and troubleshooting skills.

Responsibilities

• Troubleshoot and resolve client issues effectively.
• Serve as the primary client contact, providing advice and updates.
• Work with cross-functional teams to maintain client satisfaction.

Skills

Troubleshooting

Client communication

Problem-solving

Organizational skills

Time management

Tools

Support tools

Ticketing systems

Customer service platforms

Job description

Description

Product Support Specialist

Jonas Club

THE COMPANY

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage, and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe, and Australia. CSI was the winner of the prestigious “Canada’s 50 Best Managed Companies” award in 2005 and became a publicly traded company on the Toronto Stock Exchange (ticker CSU) in May 2006. CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 8,000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals, including industry experts and technology professionals. Headquarters are in Canada, with offices in the United States, the United Kingdom, and the Caribbean. Jonas offers cost-effective training and consulting services globally.

POSITION

As a Product Specialist, you will act as a trusted advisor, helping clients navigate challenges and ensuring their teams are equipped to deliver exceptional service. This high-impact role involves working in a fast-paced, high-growth organization, contributing to client success and product reputation. It offers excellent career development opportunities.

JOB RESPONSIBILITIES :

• Be the Expert: Troubleshoot and resolve client issues effectively, ensuring seamless operations.
• Client Liaison: Serve as the primary contact, providing advice, solutions, and updates.
• Build Relationships: Understand client needs and offer tailored solutions.
• Collaboration: Work with cross-functional teams to resolve issues and maintain satisfaction.
• Elevate the Brand: Promote a professional, service-oriented image through client interactions.
• Client-Facing Content: Update and maintain support materials for accuracy and relevance.
• Adaptability: Manage work shifts, including weekends and holidays, as part of on-call support.
• Continuous Learning: Stay informed about industry trends, product updates, and apply knowledge to support clients.

JOB QUALIFICATIONS :

• Experience with accounting-based applications, preferably in Private or Public Golf Clubs, Hotels, or related Hospitality Industries.
• Experience supporting ERP systems is highly preferred.
• 2+ years in technical or application support in a software or tech environment.
• Strong knowledge of software applications and troubleshooting skills.
• Experience with support tools, ticketing systems, and customer service platforms.
• Proficiency with databases, configurations, and system integrations is a plus.
• Excellent communication skills, able to explain technical issues clearly.
• Strong problem-solving and organizational skills.
• Proactive, self-starter attitude, able to work independently and in teams.
• Good time management, able to prioritize in a fast-paced setting.
• Experience with user training and documentation is a plus.
• Interest or background in hospitality or country clubs is advantageous.
• Flexibility to work shifts from 8 AM to 8 PM EST, including holidays.

Business Unit :

Scheduled Weekly Hours : 37.5

Number of Openings Available :

Worker Type : Regular

More About Jonas Software :

Jonas Software provides enterprise management solutions across various industries, including Clubs, Foodservice, Construction, and more. With over 65 brands, Jonas is a leader in its markets, serving over 60,000 customers globally. The company employs over 2,000 professionals and is headquartered in Canada, with offices worldwide. Jonas is a subsidiary of Constellation Software Inc., traded on the Toronto Stock Exchange.