Product Support Sales Representative (PSSR)

Toromont Cat; Sydney; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading equipment dealer is seeking a Product Support Sales Representative (PSSR) in Sydney. The PSSR will leverage technical expertise to build relationships with customers, promote parts and service sales, and ensure customer satisfaction. With a focus on health and safety, this role offers opportunities for growth, flexible schedules, and a commitment to employee well-being.

Benefits

Competitive total rewards including wages and benefits

Opportunities for continuous learning and development

Flexible work schedules

Qualifications

• Minimum 5 years in Heavy Equipment Industry with focus on parts & service sales.
• Valid Driver's License required.

Responsibilities

• Establish, qualify, and maintain strong relationships with customers.
• Promote and increase parts sales and provide customer support.
• Develop programs to achieve objectives aligned with department goals.

Skills

Customer Support

Sales Strategy

Education

Post-secondary education

Job description

We are seeking a Product Support Sales Representative (PSSR) based in Sydney to join our team. The ideal candidate will be responsible for establishing, qualifying, and maintaining strong relationships with our customers in the region, with a particular focus on maintenance planners. Through technical expertise and strategic relationship building, the PSSR will work to increase sales of parts and service solutions, ensuring customer satisfaction and long-term engagement with our support offerings.

As a Product Support Sales Representative, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Demonstrate safe and environmentally sound work behaviours at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
• Promote and increase parts sales, exchange components and provide customer support to secure agreements
• Assist in the development of programs to achieve objectives aligned with the department to support the customer base
• Assist in building marketing/prospecting plans and closing strategies for new business
• Conduct presentations to promote Caterpillar parts and service through our service facilities
• Collaborate with customers to reduce the operating cost of their Caterpillar fleet through Repair before Failure,
• Preventative Maintenance, Predictive Maintenance (Planned Component Replacement and Contamination Control)
• Collaborate with respective MSRs and ISRs to promote a team selling approach
• Develop and implement a yearly territory plan aligned with regional and Corporate objectives
• Keep customers current on new products and offerings from Caterpillar
• Monitor any competitive literature or advertising to ensure our customers receive the fairest price possible

Must-haves for this role:

• Post-secondary education
• Minimum 5 years in Heavy Equipment Industry with focus on parts & service sales
• Valid Drivers License

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!