Product Support Representative

Brandt Group of Companies; Moncton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the agriculture and construction industry is seeking a Product Support Representative for the evening shift. The role involves supporting customers with orders across a wide network, requiring strong bilingual communication skills and technical adaptability. Candidates will undergo comprehensive training to succeed.

Qualifications

• Ability to quickly adapt to multiple web applications.
• Strong communication skills in both French and English.

Responsibilities

• Provide pricing and inventory shipping times to customers.
• Assist customers by navigating multiple parts lookup programs.
• Provide assistance for other Brandt field staff members.

Skills

Tech savvy

Fluency in French

Fluency in English

Job description

Brandt is currently seeking a Product Support Representative located in Moncton. This position will support either our Agriculture and Construction & Forestry divisions or our Transportation division.

This position is responsible for placing customer orders throughout our network of locations spanning from coast to coast. Brandt has a rigorous and comprehensive training program to educate on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will be tech savvy and have the ability to quickly adapt to multiple web applications and technical programs and resources. Fluency in both French and English is a requirement.

Note: This position is for the evening shift (8:00 PM - 6:00 AM).

Duties & Responsibilities

• Provide pricing and inventory shipping times to customers
• Assisting customers by navigating multiple parts lookup programs
• Providing assistance for other Brandt field staff members
• Dealing with multiple vendors to provide the customers with various options
• Continuous training to maintain the highest level of service
• Assisting other departments to achieve a harmonious working environment
• Various other duties as assigned