Product Support Manager, Parts & Service

Joe Johnson Equipment; Innisfil; On-site; CAD 85,000 - 110,000; Full time

Job summary

Joe Johnson Equipment is seeking a Product Support Manager for Parts & Service to lead sales strategies and team management. This role includes developing key relationships, ensuring customer satisfaction, and driving sales growth through exceptional team leadership and technical expertise. In this full-time position, you will be based in our Ontario branch, contributing to our mission of providing outstanding service and solutions.

Benefits

Competitive compensation package

Annual performance review with salary increase opportunity

Group Healthcare Benefits

Vacation and Paid Personal Days

Employer Matching Retirement Savings Plan

Qualifications

• Strong leadership skills and ability to manage sales teams.
• Proven track record in continuous improvement.
• Self-motivated with excellent decision-making abilities.

Responsibilities

• Develop and implement sales strategies for parts and service.
• Manage and mentor the Parts & Service Sales Representatives.
• Build strong customer relationships and manage escalated issues.

Skills

Sales Acumen

Strategic Planning

Communication

Technical Aptitude

Customer Service

Education

Post-Secondary Degree or Diploma in Marketing, Business Management

Tools

CRM

MS Office Suite

Job description

WHO WE ARE:

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a proud subsidiary of Federal Signal Corporation.

_____________________________________________________________________________________

Product Support Manager, Parts & Service

LOCATION: JJE Branch – role is office and field based

EMPLOYMENT TYPE:

• 1 Vacancy – New Role
• Full-time, Permanent
• Note: This role is posted in multiple locations, however there is only one position open

SUMMARY:

The Manager, Parts & Service Sales will be responsible for developing and implementing the short and long-term PSSR team strategies that focus on increasing the sales of parts and service solutions through technical expertise and exceptional customer relationship and territory management. Reporting to the VP, Operations, this position will support and partner with the Regional Directors in the leadership of a team of PSSRs in designated territories across our organization and will establish specific objectives, strategies and targets to ensure that product lines are brought to market and supported in a standardized and effective manner across our various regions.

TOTAL REWARDS OVERVIEW:

• Competitive compensation package – inclusive of base salary and annual bonus opportunity
• Annual performance review with salary increase opportunity
• Group Healthcare Benefits – 100% paid for by the organization
• Vacation and Paid Personal Days
• Employer Matching Retirement Savings Plan

ABOUT YOU:

• Excellent sales acumen and demonstrated strategic planning skills
• Data-driven decision maker
• Strong leadership skills
• Exceptional customer service skills
• Strong communication skills
• Technical aptitude and ability to learn and retain a variety of product knowledge
• Track record for continuous improvement through process development and implementation
• Ability to develop and support employees with a wide range of skills and experience levels
• Ability to be self-motivated and to plan and execute work with minimal supervision
• Ability to be accountable for the development and execution of key projects and initiatives

POSITION REQUIREMENTS/QUALIFICATIONS:

Education/Certification:

• Post-Secondary Degree or Diploma in Marketing, Business Management or a related program OR equivalent work experience
• Must have a valid driver's license with a clean driving record
• Must be able to pass a pre-employment background check
• Must have or be willing to obtain a valid passport for cross-border travel

Experience:

• Previous experience managing inside/outside sales team or experience in a related position
• Experience leading and training others, including employee engagement initiatives
• Sales experience with heavy equipment/industrial parts and/or service solutions is an asset
• Advanced experience using a CRM and MS Office suite

POSITION RESPONSIBILITIES:

• Understand the key parts sales strategies in each market and partner with each PSSR to support in the execution of those strategies
• Act as a liaison between the PSSRs, the Regional Directors and individual branches to ensure optimal communication and inter-department efficiencies
• Develop strategic parts programs to achieve parts objectives
• Develop marketing and promotional programs in collaboration with Marketing team
• Develop and maintain strong customer relationships and manage any escalated issues to ensure overall customer satisfaction
• Ride along with PSSRs on their regular on-site visits and provide support and feedback
• Maintain vendor relations and agreements for specific vendors
• Support the development of new product offerings in various markets
• Work with Parts Managers/Branch Managers to identify optimal demo inventory levels for individual PSSRs and ensure demo inventory is tracked and maintained
• Advise on and support the development of marketing/prospecting plans and closing strategies for new business
• Create and monitor sales objectives in collaboration with the parts and service departments
• Provide reports and updates to leadership team as to PSSR performance, opportunities, and challenges
• Forecast sales targets and create revenue targets based on strategic plans
• Identify hiring needs in the PSSR team and assist with recruitment/onboarding
• Mentor and support the PSSR team against objectives
• Identify PSSR training requirements and performance management needs and address in collaboration with the Regional Directors
• Remain up to date with industry trends and business landscape
• Attend industry events and act as an ambassador for product lines
• Complete additional projects and tasks as required to support overall company objectives

WHY WORK AT JJE?

• Talented, dedicated and passionate team to work with
• Exceptional best-in-class products and service offerings for our customers
• Charitable Giving Program
• Educational Scholarship Program
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)
• Federally recognized as a certified Employment Equity organization
• Member of multiple provincial safety programs and COR certified

Our Core People Values

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

____________________________________________________________________________________

If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

______________________________________________________________________________