Product Support Manager

Spartan Staffing Solutions; Windsor; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Product Support Manager to lead their team in Windsor, ON. This role offers a dynamic work environment with opportunities for growth and career advancement. You will be responsible for overseeing the parts and service departments, ensuring operational efficiency, and maintaining high customer service standards. Ideal candidates will have a strong background in heavy-duty equipment management and a commitment to safety and leadership. If you're looking to make a significant impact in a thriving company, this could be the perfect opportunity for you.

Benefits

Health Insurance

Dental Coverage

Vision Coverage

Paid Vacation

Monthly Bonuses

Qualifications

• 5-7 years of progressive experience in service & parts management.
• Strong commitment to occupational health and safety.

Responsibilities

• Lead the parts and service departments with effective forecasting and budgeting.
• Develop training programs and maintain exceptional customer service standards.

Skills

Communication

Leadership

Adaptability

Customer Service Orientation

Problem-Solving

Education

Journeyperson Heavy-Duty Mechanic Certification

5-7 years in Service & Parts Management

Tools

Warehouse Management Systems

Job description

Spartan Staffing Solutions has partnered with a dealer in construction equipment rental and sales. Together, we are in search of a Product Support Manager to lead their team in the Windsor, ON area.

This is a great opportunity for someone who enjoys working in a fast-paced environment with strong potential for future growth and career advancement.

JOB DESCRIPTION SUMMARY:

1. Project long and short-term forecasts, objectives, and action plans related to the parts and service departments, along with departmental general accounting functions.
2. Select and develop personnel to maintain a functional parts and service department aligned with company policies and forecasts.
3. Assist in developing and supervising the execution of annual training programs for parts personnel, shop, and field servicemen.
4. Develop and control the parts and service budget in accordance with forecasts, objectives, and company policies.
5. Maintain adequate, neat, and safe offices, shop areas, yards, vehicles, tools, and other facilities.
6. Develop and maintain systems and procedures to measure the efficiency of the service departments.
7. Continuously review the parts and service department’s strategy, capital investments, and budgets to maintain exceptional customer service standards, with recommendations presented to the General Product Support Manager.
8. Assist in developing rebuild practices, parts reusability practices, flat total programs, sales promotion programs, and general repair level guidelines.

COMPETENCIES:

1. Communication: Listening to others, processing information, and effective communication.
2. Personal Development: Commitment to self-improvement.
3. Leadership: Building trust, providing direction, and delegating responsibilities.
4. Adaptability: Adjusting to circumstances.
5. Resources: Organizing, planning, and allocating resources.
6. Interpersonal: Working effectively with others.
7. Information: Acquiring and evaluating relevant information.
8. Systems: Understanding complex interrelationships.
9. Technology: Working with various technologies.
10. Thinking Skills: Creativity, decision-making, problem-solving, visualization, learning, reasoning.
11. Personal Qualities: Responsibility, self-esteem, sociability, self-management, integrity, and honesty.

JOB QUALIFICATIONS:

1. Strong commitment to occupational health and safety.
2. 5-7 years of progressive experience in service & parts, management, and business, including journeyperson heavy-duty mechanic certification and at least 3 years of supervisory experience in the heavy-duty equipment industry.
3. Solid knowledge and skills in operating a heavy-duty equipment dealership.
4. Warehouse management experience is an asset.
5. Ability to organize work, set priorities, and achieve objectives.
6. Strong customer service orientation and sound judgment in customer dealings.

COMPENSATION:

• Competitive salary
• Health Insurance, Dental, and Vision Coverage
• Paid vacation and time off
• Monthly Bonuses