Product Support Engineer (PSE)

Rocket Lab; Canada; On-site; CAD 70,000 - 100,000; Full time

Job summary

Rocket Lab is seeking a Product Support Engineer to join its Customer Services team in Ontario. The role involves technical support and communication with customers, focusing on enhancing service flexibility and response time. A strong engineering background, especially in Mechanical and Hydraulic Systems, is essential for this position, along with excellent problem-solving and interpersonal skills.

Qualifications

• Experience in a relevant industrial environment required.
• Knowledge of aircraft and landing gear components is beneficial.
• Excellent English communication skills required.

Responsibilities

• Provide technical support to Airframers and Airlines.
• Manage Technical Events and Customer Support communication.
• Maintain performance indicators for technical support activities.

Skills

Problem Solving

Communication

Teamwork

Data Analysis

Report Writing

Education

Engineering related Degree in Mechanical and/or Hydraulic Systems Engineering

Associate Degree

Tools

Microsoft Office

Job description

Product Support Engineer (PSE)

Published 06.13.2025

Company : Safran Landing Systems Job field : Customer services and support Location : Ontario , Ontario , Canada Contract type : Permanent Contract duration : Full-time Required degree : Associate Degree Required experience : More than 3 years Professional status : Professional, Engineer & Manager

# 2025-159267

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Published 06.13.2025

Job Description

Safran Landing Systems in Toronto has an exciting position for a Product Support Engineer within the Customer Services team.

This role will report to the Product Support Engineering Manager within the Customer Services Department. This is a key role in supporting internal and external customers, with associated activities to improve the flexibility of Safran Landing Systems' offerings and speed to provide solutions to our customers. You will be involved in the development of On-wing repair schemes, responsible for the management of Technical Events and for communication of technical information to the customer via our Customer Support Network. Communication can range from answering queries verbally or in writing through to presenting solution development to an Airframer or Airline(s).

Additional Description:
• Technical Liaison, Engineering Support & Incident management
• Technical Support to Airframers/Customer Service Centers/Airlines
• Customer invoicing for technical support activities
• Maintaining performance indicators for the technical support activities
• Program management support
• Support Engineering, Technical Data & Systems Management
• Spares Engineering
• Support to Technical Publications compilation and review (CMM/SB/SIL)
• Assessment of product performance: Reliability, Maintainability & Supportability
• Life management analysis for continued airworthiness
• Development of Customer Training

Job Requirements

• The selected candidate must have an Engineering related Degree in Mechanical and/or Hydraulic Systems Engineering and /or experience in a relevant industrial environment.
• An understanding of Airworthiness regulations and of working in a highly regulated environment
• Knowledge of aircraft and landing gear components and systems operations.
• Must be customer-focused and demonstrate excellent problem solving, communication and team working skills with the ability to influence others.
• Knowledge of customers and Airframer specific requirements would be beneficial.
• Strong technical background together with good data analysis/manipulation, report writing and presentation skills
• Strong computer skills including Microsoft Office suite (Outlook, Excel, Word and PowerPoint)
• Excellent spoken and written English communication skills
• Solid leadership and interpersonal skills

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day

Locate your future workplace

574, Monarch Avenue L1S 4S4

Ontario

Ontario Canada

+−

Leaflet | OpenStreetMap contributors

05.27.2025 Customer services and support

PLANNER MRO

Permanent

Ontario, Ontario

See All

100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families