Product Support Engineer - DSPM

Proofpoint; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in human-centric cybersecurity is seeking a Technical Support Engineer. The successful candidate will provide exceptional support for their Data Security Posture Management platform while possessing a strong foundation in cloud environments and security best practices. This role offers the opportunity to work in a collaborative environment focused on customer success with room for personal and professional growth.

Benefits

Competitive compensation

Comprehensive benefits

Learning & Development programs

Flexible work environment

Annual wellness and community outreach days

Global collaboration and networking opportunities

Qualifications

• 5+ years technical support experience in cloud or data security.
• Proven success resolving complex enterprise technical issues.
• In-depth knowledge of AWS, Azure, GCP security configurations.

Responsibilities

• Act as primary technical support contact for customers troubleshooting DSPM issues.
• Triage technical problems and ensure timely delivery of solutions.
• Support customer environments across AWS, Azure, GCP.

Skills

Problem-solving

Analytical skills

Communication skills

Customer-centric mindset

Tools

Salesforce

Job description

About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

The Role

We are seeking an experienced Technical Support Engineer to provide world-class support for our Data Security Posture Management (DSPM) platform. The ideal candidate will have a deep technical understanding of cloud environments, databases, and data security practices, coupled with excellent troubleshooting skills and a customer-centric mindset.

Responsibilities:

• Act as the primary technical support contact for customers, troubleshooting and resolving complex DSPM-related issues.

• Triage technical problems, escalating to Engineering when necessary, and ensure timely delivery of solutions to customers.

• Support customer environments across AWS, Azure, and GCP, addressing challenges with configuration, authentication, encryption, and security best practices.

• Provide hands-on guidance for database integrations (e.g., SQL, NoSQL, MongoDB) and ensure proper security mechanisms are in place.

• Championing customer success by identifying recurring issues and proposing long-term solutions.

• Manage product escalations, function as a liaison between customers, and various levels of support, engineering and product teams.

• Maintain knowledge base of technical documentation, FAQs, and step-by-step guides for internal and customer use.

• Documenting work in the ticketing system (Salesforce experience preferred).

• Shift work may be required (hours may differ depending on customer demand and business need).

Requirements for the role:

• 5+ years of technical support experience in a cloud or data security role.

• Proven track record of resolving complex technical issues in enterprise environments.

• In-depth knowledge of AWS, Azure, and GCP security configurations and deployment practices.

• Proficiency in authentication protocols (e.g., OAuth, SAML, LDAP) and encryption technologies.

• Familiarity with general security frameworks and best practices (e.g., NIST, ISO 27001).

• Exceptional problem-solving and analytical skills.

• Excellent communication skills, with the ability to simplify complex concepts for customers.

• Experience with ticketing systems and workflow management tools.

#LI-PH1

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.

• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail] . How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers . We can’t wait to hear from you!