Product Support Engineer

Brandt Group of Companies; Regina; On-site; CAD 65,000 - 80,000; Full time

Job summary

A leading company in the agricultural sector is seeking a Product Support Engineer based in Regina. This role involves identifying and resolving technical issues, collaborating with various teams, and ensuring product quality meets customer expectations. Ideal candidates will have strong problem-solving skills and experience in technical assistance.

Qualifications

• Experience in resolving technical or mechanical problems.
• Ability to analyze root causes and recommend improvements.

Responsibilities

• Identify and standardize solutions for technical problems.
• Collaborate with cross-functional teams to resolve issues.
• Develop metrics and reports on product performance.

Skills

Problem Resolution

Technical Assistance

Collaboration

Job description

Brandt is looking for hard-working and creative individuals to join our team. We are currently seeking a Product Support Engineer for our Agricultural, Machines & Attachments, Trailers, and Trucks product platforms (based in Regina).

The Product Support Engineer is responsible for:

1. Identifying trending issues and root causes;
2. Coordinating cross-functional teams to resolve issues;
3. Implementing improvements with product design, manufacturing, supply chain teams, and dealerships;
4. Ensuring Brandt product quality meets customer expectations.

This role combines elements of a Problem Resolution Specialist and a Reliability Engineer.

Duties and Responsibilities

• Identify technical or mechanical problems and standardize solutions;
• Recommend improvements based on urgent and trending issues;
• Investigate product problems and analyze root causes;
• Provide technical assistance for unresolved or new Level 2 issues;
• Participate in product launch and Field Follow-Up meetings, delegate activities, and ensure issue resolution;
• Collaborate with Design, Tooling, Quality, Manufacturing, Purchasing/Suppliers, and Field Support teams;
• Develop and communicate technical bulletins and solutions;
• Review warranty claims and technical tickets to manage the Solutions/Repair Index;
• Write factory audit procedures, participate in quality audits, and follow up on corrective actions;
• Develop metrics and reports on product, department, and dealer performance;
• Provide phone/email support as needed;
• Perform other related duties as required.