Product Support Coordinator

Toromont Material Handling/ Manutention Toromont; Woodstock; On-site; CAD 44,860 - 56,075; Full time

Job summary

Toromont Material Handling is seeking a Product Support Coordinator to join our Woodstock team. The role manages work orders from opening to execution while delivering high customer service and supporting the Service Department.

Key duties include monitoring WIP with Supervisors, verifying service orders, maintaining billing requirements, and collaborating with multiple departments to ensure efficient operations and timely invoicing.

Qualifications

• Safety conscious with exceptional communication and interpersonal skills to collaborate with cross functional teams at all levels.
• Diploma of Vocational Studies or College Diploma in administration.
• Ability to communicate with customers efficiently.
• Ability to effectively adapt and prioritize multiple tasks in a fast-paced, deadline driven environment.
• Self-motivated and flexible team player with efficient time-management qualities.
• Ability to work and grow in a team environment as well as be independent with integrity and proactive problem solving skills.
• Proficient with Microsoft Word.

Responsibilities

• Demonstrate safe, healthy and environmentally responsible work behaviors in support of Toromont's policies, programs and initiatives related to health and safety.
• Monitor WIP with Supervisors and Dispatch to support company objectives within the invoicing process.
• Verify and process service work orders with accuracy and complete invoice.
• Maintain up to date billing requirements as noted in DBS/Exceptions lists.
• Obtain customer purchase order numbers to support WIP processing.
• Administratively support the Branch Manager/Supervisors.
• Work closely with all departments. Help create synergy between all departments.
• Prepare and process purchase orders.
• Collaborate in the organization and implementation of different projects.
• Answer phone calls and provide assistance for both internal and external customers.
• Assist other Service Departments with scheduling of maintenance and repairs as required.

Skills

Safety awareness

Communication skills

Interpersonal skills

Multitasking

Time management

Team player

Problem solving

Education

Diploma in administration

Tools

Microsoft Word

Job description

Product Support Coordinator

Toromont Material Handling is seeking a Product Support Coordinator to join our team in Woodstock. The Product Support Coordinator is accountable for all work orders from opening to execution, providing high customer service and effectively assisting with goals and objectives to support the Service Department.

Pay Type

Full Time, Permanent

Compensation

$44,860.00 to $56,075.00. The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Product Support Coordinator, YOU Will Experience

• Working within one of the safest organizations in the industry where your safety and well‑being are our most important priority;
• Working for the best in class equipment dealer and with the premium Caterpillar brand;
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success;
• Competitive total rewards including wages, benefits, and premiums (as eligible);
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada.

In a Typical Day, YOU Will

• Demonstrate safe, healthy and environmentally responsible work behaviors in support of Toromont's policies, programs and initiatives related to health and safety.
• Monitor WIP with Supervisors and Dispatch to support company objectives within the invoicing process.
• Verify and process service work orders with accuracy and complete invoice.
• Maintain up to date billing requirements as noted in DBS/Exceptions lists.
• Obtain customer purchase order numbers to support WIP processing.
• Administratively support the Branch Manager/Supervisors.
• Work closely with all departments. Help create synergy between all departments.
• Prepare and process purchase orders.
• Collaborate in the organization and implementation of different projects.
• Answer phone calls and provide assistance for both internal and external customers.
• Assist other Service Departments with scheduling of maintenance and repairs as required.

Must-haves For This Role

• Safety conscious with exceptional communication and interpersonal skills to collaborate with cross functional teams at all levels.
• Diploma of Vocational Studies or College Diploma in administration.
• Ability to communicate with customers efficiently.
• Ability to effectively adapt and prioritize multiple tasks in a fast-paced, deadline driven environment.
• Self-motivated and flexible team player with efficient time-management qualities.
• Ability to work and grow in a team environment as well as be independent with integrity and proactive problem solving skills.
• Proficient with Microsoft Word.

About Toromont Material Handling

Toromont Material Handling, a wholly owned subsidiary of Toromont Industries Ltd., sells, rents and provides after‑sales service for the full range of Caterpillar, Mitsubishi, and Jungheinrich forklifts. We are also the authorized exclusive dealer for Kalmar lift trucks and container handlers, AUSA rough‑terrain forklifts, Shuttlewagon Rail Car Movers and Hoppecke energy solutions. TMH also offers a full range of racking and storage products, and specialized floor cleaning equipment.

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.