Product Support Analyst

Trimble Inc.; Richmond Hill; On-site; CAD 65,000 - 90,000; Full time

Job summary

Trimble Applanix is seeking a Product Support Analyst to enable field operations with state-of-the-art mobile mapping and positioning technology. You will troubleshoot complex issues, train staff and clients, and travel to installations to ensure system readiness and performance.

You'll work with geomatics engineers and product managers to improve reliability, guide customer installations, and document technical resolutions across global projects.

Qualifications

• University degree in Geomatics, Geodesy, Surveying, Photogrammetry, Remote Sensing, Navigation, GIS, Geography, or related field.

Responsibilities

• Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.
• Respond to customer inquiries and assist in resolving complex problems during installation phases of projects.
• Participate in the technical training of staff and clients in the use of company products.
• Provide field product support, i.e. operations support, installation of new systems, customer hardware/software training, problem solving, product trial/development support, sales demonstrations, and undertake business trips.
• Participate occasionally in product technical reviews, impact assessments of new releases and reviews of competitive activity, and recommend product enhancements to engineering and sales staff.
• Prepare documentation with regards to modifications, troubleshooting procedures, and problem resolutions.
• Responsible for maintaining a quality customer database.

Skills

Mobile Mapping

Photogrammetry

Remote Sensing

Technical communication

Problem-solving

Interpersonal skills

Customer service

Travel readiness

Stress management

Teamwork

GNSS/IMU integration (bonus)

Education

Geomatics/Geodesy/Surveying/Photogrammetry/Remote Sensing/NAV/GIS degree

Job description

Navigate Next-Generation Mapping Systems as Our Product Support Analyst!

Ready to elevate your technical career and directly impact cutting-edge positioning and mapping solutions? In this high-impact role at Applanix, a Trimble company, you will bridge customer operations with advanced technology, serving as a trusted technical advisor across global projects. If you thrive on solving complex technical challenges, collaborating with cross-functional experts, and supporting innovative field operations, this opportunity is built for you!

About Us:

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

Trimble Applanix:

Founded on defense and aerospace industry expertise, and a Trimble (TRMB on NASDAQ) company since 2003, our Position and Orientation Systems (POS™) have become the world's industry-standard for airborne, land, marine, and indoor mobile survey operations. Our products and our people collaboratively work hard, work smart and work well in any condition. Our culture is caring and cooperative. We love what we do and partner with the industry to continue pushing it forward.

Learn More About Trimble Applanix

https://applanix.trimble.com/en

Field Systems:

Trimble Field Systems develops hardware, software and services that connect the site to the office for key industries around the world, including civil construction, surveying, mapping, automotive, marine, utilities and more. Leveraging decades of expertise and a commitment to driving innovative breakthroughs, we offer solutions that drive digital transformation across your field operations.

What Makes This Role Great

In this role, you will be at the forefront of supporting state-of-the-art mobile mapping and positioning technology. You will gain deep, hands‑on insights into complex spatial systems while directly influencing product reliability, customer satisfaction, and field performance through your expert troubleshooting and client training.

Key Exciting Responsibilities

• Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.


• Respond to customer inquiries and assist in resolving complex problems during installation phases of projects.


• Participate in the technical training of staff and clients in the use of company products.


• Provide field product support, i.e. operations support, installation of new systems, customer hardware/software training, problem solving, product trial/development support, sales demonstrations, and undertake business trips.


• Participate occasionally in product technical reviews, impact assessments of new releases and reviews of competitive activity, and recommend product enhancements to engineering and sales staff.


• Prepare documentation with regards to modifications, troubleshooting procedures, and problem resolutions.


• Responsible for maintaining a quality customer database.

Essential Skills & Experience

• University degree in Geomatics, Geodesy, Surveying, Photogrammetry, Remote Sensing, Navigation, GIS, Geography, or a related field.


• Knowledge and experience in Mobile Mapping, Photogrammetry, and Remote Sensing.


• Ability to describe complex technical facts understandably.


• Excellent problem-solving and analytical skills.


• Excellent interpersonal and communications skills.


• Excellent customer service skills.


• Willing to undertake business trips for training purposes.


• Ability to manage stressful situations.


• Ability to work independently and in a team environment.

Bonus Points For

• Strong working knowledge and experience with GNSS/IMU integration and technology.

Logistics

Location: Richmond Hill, ON (onsite).

Travel Requirement: Less than 10% (for training, trials, and customer support).

Why You’ll Love Working With Us

At Trimble, we’re not just a company that \"does good\"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world’s most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You’ll work on projects that truly matter: Our purpose‑driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data‑driven insights that reduce waste.


• Collaborate with like‑hearted people: Our strong internal culture is a \"hidden gem\". You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We’re a company of \"visionary pragmatists\" who think boldly and build things that work.


• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You’ll find an entrepreneurial spirit where success is often \"self‑authored\", empowering proactive \"doers\".

Product Support Analyst, Geomatics Engineer, Mobile Mapping, Photogrammetry, Remote Sensing, GNSS, IMU, Surveying, GIS, Field Support Specialist, Customer Support