Product Specialist - Rollover

Mark VII - Clean Cars®; Central Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the car wash industry is seeking a Product Specialist to provide technical support and customer training for tunnel car wash systems. This field-based role requires extensive travel and interaction with customers to ensure optimal performance and satisfaction. The ideal candidate will possess strong technical knowledge, problem-solving skills, and a customer-oriented mindset.

Qualifications

• Strong combination of technical knowledge and customer service skills.
• Ability to diagnose issues and propose solutions.

Responsibilities

• Provide hands-on technical support and customer training.
• Act as a trusted advisor to customers for product optimization.
• Assist sales team with technical expertise during demonstrations.

Skills

Technical Proficiency

Problem-Solving Ability

Customer Orientation

Training & Presentation Skills

Analytical Thinking

Adaptability & Proactiveness

Education

In-depth knowledge of tunnel car wash systems

Tools

MS Office

SAP

Job description

Summary

The Product Specialist – Rollover & Competitive Machines is a 100% field-based role, responsible for providing hands-on technical support, customer training, and product optimization for tunnel car wash systems. As the main point of contact between customers, sales teams, and service technicians, you will work directly at customer sites to install, troubleshoot, and enhance the performance of tunnel wash solutions. This position requires extensive travel and on-site interaction to ensure maximum efficiency, reliability, and customer satisfaction.

Essential Functions

Product Expertise & Technical Support

• Develop an in-depth understanding of tunnel car wash systems, including mechanical, electrical, and chemical components.
• Provide expert-level technical guidance to customers and internal teams regarding system functionality, installation, maintenance, and optimization.
• Support service teams in diagnosing and resolving complex technical issues related to tunnel car wash operations.
• Ensure that all tunnel wash systems comply with industry standards, environmental regulations, and company policies.
  
  

Customer Consultation & Solution Development

• Act as a trusted advisor to customers, offering customized recommendations based on their specific needs and operational requirements.
• Work closely with sales teams to assess customer sites, recommend suitable tunnel wash configurations, and ensure seamless integration of our solutions.
• Provide on-site and remote support to assist customers in optimizing their car wash performance, efficiency, and sustainability.
  
  

Market & Product Analysis

• Stay up-to-date with industry trends, emerging technologies, and competitor offerings to ensure our products remain competitive.
• Gather and analyze customer feedback to identify product improvement opportunities and support innovation in the tunnel wash sector.
• Collaborate with the R&D and product management teams to enhance existing products and contribute to new product development initiatives.
  
  

Sales & Business Development Support

• Assist the sales team by providing technical expertise during customer meetings, trade shows, and product demonstrations.
• Develop case studies, performance reports, and ROI analyses to showcase the benefits of our tunnel wash solutions.
• Work closely with marketing teams to create product brochures, training videos, and digital content that highlight our product advantages
  
  

Education And/or Experience

To excel in this role, the Product Specialist should possess a strong combination of technical knowledge, customer service skills, and business acumen, including:

• Technical Proficiency: In-depth knowledge of tunnel car wash systems, water treatment processes, chemical applications, and automation technology.
• Problem-Solving Ability: Ability to diagnose issues, propose solutions, and work collaboratively with cross-functional teams to resolve technical challenges.
• Customer Orientation: A service-minded approach with excellent communication and interpersonal skills to build strong customer relationships.
• Training & Presentation Skills: Confidence in delivering technical training to various audiences, from technicians to executive-level decision-makers.
• Analytical Thinking: Capability to interpret technical data, assess performance metrics, and provide actionable insights for product improvements.
• Adaptability & Proactiveness: Willingness to travel as needed, stay updated on industry advancements, and take initiative in identifying business opportunities.
  
  

Work Environment & Conditions

• Customer site visits, and on-location product testing.
• Interaction with multiple departments, including R&D, sales, marketing, and service teams.
• Flexible working conditions with potential travel requirements (up to 30% depending on the region and project needs).
  
  

Communication/Language Skills

• Strong verbal and written communication skills for creating reports, documentation, and training materials.
• Ability to explain technical concepts clearly to both technical and non-technical audiences.
• Persuasive and confident speaking skills for product presentations and negotiations.
  
  

Listening Skills

• Active listening skills to understand customer needs and provide tailored solutions.
  
  

Technical Competencies

• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• SAP preferred but not required
  
  

Reasoning Abilities

• Ability to interpret an extensive variety of instruction and take appropriate measures to problem solve
  
  

Physical. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift and/or move up to 20 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to sit or stand for extended periods of time.
• Maintain a professional appearance and grooming standards as outlined.
  
  

Personal Competencies: A dynamic “team spirit” personality that is adaptable and proactive. Must have the ability to problem solve and be customer oriented. Analytical and strategic minded. Maintain an appropriate level of communication. Extreme attention to detail and accuracy. Must be persuasive and influential, trusting and credible and always act with integrity.

Safety: Must adhere to all safety rules, policies, and regulations in relationship to OSHA and Mark VII Equipment standards