Product Specialist, Pharmaceutical Product Innovation

Sun Life; Waterloo; Hybrid; CAD 58,000 - 97,000; Full time

Job summary

A leading financial services firm in Waterloo seeks a Product Specialist to manage drug benefit products within the Pharmaceutical Transformation team. The role involves developing product strategies, analyzing trends, and collaborating with stakeholders. Ideal candidates will have a solid understanding of insurance benefits and experience with Microsoft Office. A hybrid work environment is offered.

Benefits

Continuous learning and development opportunities

Flexible work options

Networking potential within the industry

Qualifications

• Solid understanding of provincial drug plans and PBM systems.
• Experience in the Canadian pharmacy setting is advantageous.
• Product management skills and plan setup experience are beneficial.

Responsibilities

• Identify and assess solution opportunities for product management.
• Analyze trends and client insights for strategy development.
• Manage internal technical inquiries and foster stakeholder relationships.

Skills

Understanding of group insurance benefits

Intermediate Microsoft Office skills

Project management skills

Presentation skills

Client focus

Tools

Excel

Access

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

• this is a 12 month contract opportunity
  
  

Reporting to the Director of Pharmaceutical Product Innovation, the Product Specialist plays a crucial role within the Pharmaceutical Transformation team. This position is responsible for supporting comprehensive product management activities for drug benefit products and maintaining systems to support our products. As a Product Specialist, you will collaborate closely with team members to ensure the continuous delivery of exceptional solutions to our clients, while maintaining our competitive edge in the market.

What will you do?

• Identify and assess solution opportunities (new or modified); develop product management tactics, considering timelines, client needs, priorities and product roadmap
• Contribute to the development of ongoing management processes and best practices by recommending product solutions that maximize output and reduce manual effort
• Analyze trends in results and client insights to recommend strategies for ongoing benefits realization following implementation of initiatives
• In partnership with the Pharmacist and Product Managers, develop, document and implement ongoing management processes and schedules to ensure products are up to date on the system
• Work with internal technical stakeholders to resolve technical issues in a timely manner
• Manage team’s inbox and related inquires
• Foster relationships with internal and external stakeholders
• Provide support, guidance and training for PBM-related matters to members of the Pharmaceutical Benefits and Innovation team.
  
  

What do you need to succeed ?

• Solid understanding of group insurance benefits, drug benefits, formulary management, provincial drug plans and PBM systems
• Intermediate Microsoft Office skills, especially Excel and Access
• Strong project management skills
• Strong presentation skills
• Strong client focus
• Ability to work independently as well as collaboratively in a team environment.
  
  

What will be nice to have?

• Pharmacy assistance with experience in the Canadian pharmacy setting
• Previous product management or plan set up or claims experience
• Familiarity with the products offered by Sun Life.
  
  

What’s in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential.
• An environment of continuous learning, development, and improvement
• In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers.
• We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.
  
  

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

58,000/58 000 - 97,000/97 000

Job Category:

Product

Posting End Date:

01/08/2025