Product Solutions Manager, Public Works

Esri Canada; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Work from Home or Hybrid

RRSP match

Training opportunities

Company events

Job summary

Esri Canada is seeking a Product Solutions Manager to lead operational support for Public Works solutions, manage migrations, and drive product recommendations. You will translate workflows into use cases, maintain licensing knowledge and create enablement materials for sales and partners.

Join a team that collaborates with sales, marketing, and professional services to position and adopt Public Works products while coordinating with resellers and vendors on commitments and renewals.

Qualifications

• Bachelor’s degree in geography, GIS, engineering, computer science, information technology, business administration or related field.
• Minimum 5 years of relevant experience in GIS, product support, product specialization, sales support, business analysis or the application of technology within a Public Works environment.
• Experience with Cityworks, Trimble Unity, ArcGIS or comparable products used to support Public Works operations.
• Experience coordinating cross‑functional or multi‑stakeholder product initiatives involving customers, partners, vendors or internal teams.
• Advanced knowledge of Cityworks, Trimble Unity, ArcGIS or comparable products used to support public works operations.
• Strong understanding of Public Works practices related to asset management, permitting, infrastructure maintenance, municipal operations, community development or field activities.
• Demonstrated ability to analyze customer, partner and business requirements and develop practical product recommendations.
• Proven ability to develop and deliver product demonstrations, presentations, documentation and enablement materials for technical and non‑technical audiences.
• Solid understanding of product licensing, subscription models, integrations, migrations and related sales processes.
• Working knowledge of Salesforce Sales Console and reporting capabilities, including maintaining accurate sales information and preparing reports to support operational planning and decision‑making.
• Bilingual proficiency (English / French) is considered an asset.

Responsibilities

• Provide operational support for Public Works Solutions, Sales and Renewal Management teams, including quote development, pricing administration, subscription renewals, software licensing and order processing.
• Coordinate the commercial aspects of customer migrations from Cityworks to Trimble Unity, ensuring quotations, licensing conversions, contract amendments, termination agreements and supporting materials are accurate and completed on time.
• Gather and analyze customer feedback, product usage information, partner requirements and industry trends to identify needs, gaps, risks, dependencies and opportunities that inform product priorities and recommendations.
• Translate Public Works requirements and workflows into product use cases, recommendations, demonstrations, documentation and enablement materials.
• Maintain advanced knowledge of assigned products, licensing and subscription models, integrations, product changes and their application to Public Works operations.
• Develop and deliver product training, messaging, demonstrations, presentations and reusable resources that equip sales teams and other stakeholders to position, sell, migrate and support assigned Public Works products.
• Communicate product changes, migration paths and licensing updates, collaborating with sales, marketing, technical, professional services, vendor and partner teams to support product positioning and adoption.
• Act as a product and operational point of contact for resellers, coordinating applications, agreements, quotations, forecasts, analyses and supporting information in accordance with established requirements.

Skills

GIS expertise

Product support

Sales support

Business analysis

Stakeholder engagement

Communication skills

Education

Bachelor's degree in GIS or related field

Tools

Salesforce

ArcGIS

Cityworks

Job description

A Day in the Life of a Product Solutions Manager at Esri Canada:

• Provide operational support for Public Works Solutions, Sales and Renewal Management teams, including quote development, pricing administration, subscription renewals, software licensing, and order processing.
• Coordinate the commercial aspects of customer migrations from Cityworks to Trimble Unity, ensuring quotations, licensing conversions, contract amendments, termination agreements, and supporting materials are accurate and completed on time.
• Gather and analyze customer feedback, product usage information, partner requirements, and industry trends to identify needs, gaps, risks, dependencies, and opportunities that inform product priorities and recommendations.
• Translate Public Works requirements and workflows into product use cases, recommendations, demonstrations, documentation, and enablement materials.
• Maintain advanced knowledge of assigned products, licensing and subscription models, integrations, product changes and their application to Public Works operations.
• Develop and deliver product training, messaging, demonstrations, presentations, and reusable resources that equip sales teams and other stakeholders to position, sell, migrate, and support assigned Public Works products.
• Communicate product changes, migration paths, and licensing updates, collaborating with sales, marketing, technical, professional services, vendor and partner teams to support product positioning and adoption.
• Act as a product and operational point of contact for resellers, coordinating applications, agreements, quotations, forecasts, analyses and supporting information in accordance with established requirements.

What you bring to the team:

• Post‑secondary degree or diploma in geography, geographic information systems, engineering, computer science, information technology, business administration, or related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 5 years of relevant experience in GIS, product support, product specialization, sales support, business analysis or the application of technology within a Public Works environment.
• Experience working with Cityworks, Trimble Unity, ArcGIS or comparable products used to support Public Works operations.
• Experience coordinating cross‑functional or multi‑stakeholder product initiatives involving customers, partners, vendors or internal teams.
• Advanced knowledge of Cityworks, Trimble Unity, ArcGIS or comparable products used to support Public Works operations.
• Strong understanding of Public Works practices related to asset management, permitting, infrastructure maintenance, municipal operations, community development or field activities.
• Demonstrated ability to analyze customer, partner and business requirements and develop practical product recommendations.
• Proven ability to develop and deliver product demonstrations, presentations, documentation and enablement materials for technical and non‑technical audiences.
• Solid understanding of product licensing, subscription models, integrations, migrations and related sales processes.
• Effective communication and stakeholder engagement skills, with the ability to explain product capabilities and business value to customers, resellers, partners and internal teams.
• Sound analytical, organisational, and problem‑solving skills, with the ability to manage competing priorities and resolve moderately complex product and operational issues.
• Working knowledge of Salesforce Sales Console and reporting capabilities, including maintaining accurate sales information and preparing reports to support operational planning and decision‑making.
• Bilingual proficiency (English / French) is considered an asset.

Job description:

A Day in the Life of a Product Solutions Manager at Esri Canada:

• Provide operational support for Public Works Solutions, Sales and Renewal Management teams, including quote development, pricing administration, subscription renewals, software licensing and order processing.
• Coordinate the commercial aspects of customer migrations from Cityworks to Trimble Unity, ensuring quotations, licensing conversions, contract amendments, termination agreements and supporting materials are accurate and completed on time.
• Gather and analyze customer feedback, product usage information, partner requirements and industry trends to identify needs, gaps, risks, dependencies and opportunities that inform product priorities and recommendations.
• Translate Public Works requirements and workflows into product use cases, recommendations, demonstrations, documentation and enablement materials.
• Maintain advanced knowledge of assigned products, licensing and subscription models, integrations, product changes and their application to Public Works operations.
• Develop and deliver product training, messaging, demonstrations, presentations and reusable resources that equip sales teams and other stakeholders to position, sell, migrate and support assigned Public Works products.
• Communicate product changes, migration paths and licensing updates, collaborating with sales, marketing, technical, professional services, vendor and partner teams to support product positioning and adoption.
• Act as a product and operational point of contact for resellers, coordinating applications, agreements, quotations, forecasts, analyses and supporting information in accordance with established requirements.

What you bring to the team:

• Post‑secondary degree or diploma in geography, geographic information systems, engineering, computer science, information technology, business administration or related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 5 years of relevant experience in GIS, product support, product specialization, sales support, business analysis or the application of technology within a public works environment.
• Experience working with Cityworks, Trimble Unity, ArcGIS or comparable products used to support public works operations.
• Experience coordinating cross‑functional or multi‑stakeholder product initiatives involving customers, partners, vendors or internal teams.
• Advanced knowledge of Cityworks, Trimble Unity, ArcGIS or comparable products used to support public works operations.
• Strong understanding of public works practices related to asset management, permitting, infrastructure maintenance, municipal operations, community development or field activities.
• Demonstrated ability to analyze customer, partner and business requirements and develop practical product recommendations.
• Proven ability to develop and deliver product demonstrations, presentations, documentation and enablement materials for technical and non‑technical audiences.
• Solid understanding of product licensing, subscription models, integrations, migrations and related sales processes.
• Effective communication and stakeholder engagement skills, with the ability to explain product capabilities and business value to customers, resellers, partners and internal teams.
• Sound analytical, organisational, and problem‑solving skills, with the ability to manage competing priorities and resolve moderately complex product and operational issues.
• Working knowledge of Salesforce Sales Console and reporting capabilities, including maintaining accurate sales information and preparing reports to support operational planning and decision‑making.
• Bilingual proficiency (English / French) is considered an asset.

We offer:

What Esri Canada offers you:

We prioritize our employees’ well‑being and work‑life balance. Our benefits include:

• Work from Home or hybrid work

• • Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
  • 3 weeks of paid annual vacation, increasing with years of service
  • 50 hours of Paid‑Time Off (PTO) for personal needs
  • 32 hours of Summer Days
  • Winter holiday office closure
• Comprehensive health benefits plan
• RRSP match increasing with years of service
• Training and development programs for professional growth
• Company perks including discounts on gym memberships, technology purchases and more.
• Company-sponsored events and social activities
• Employee‑driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.