Bilingual Business Analyst, NG9-1-1

Esri Canada Limited; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Work from Home or hybrid work

Generous paid time off

Health benefits

RRSP match

Training & development

Job summary

Esri Canada Limited is seeking a Business Analyst to lead NG9-1-1 implementation and operational support initiatives. You will facilitate workshops, analyze processes, and translate business needs into clear deliverables while collaborating with project managers, architects, and technical teams.

The role requires 7+ years in business analysis, strong English/French communication, and expertise in GIS or public safety contexts.

Qualifications

• Fluent written and spoken proficiency in English and French.
• Post-secondary degree or diploma in Business Analysis, GIS, Geography, Engineering, Computer Science, Public Safety, Emergency Management, or related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 7 years of relevant experience in business analysis, GIS, geospatial data management, public safety, telecommunications, operational support services, or related fields.
• Experience leading business analysis activities within complex, client-facing implementation projects or operational service environments, including requirements management, process analysis, and solution alignment.
• Professional certification in business analysis, project management, or Agile methodologies (e.g., CBAP, PMP, PRINCE2, Scrum).
• Strong preference for candidates in Greater Toronto Area or Québec City for collaboration with Bell and stakeholders.
• Depth of knowledge in business analysis practices, including requirements management, process modelling, solution validation, and operational support docs.
• Ability to analyze complex workflows and translate program needs into structured deliverables.

Responsibilities

• Lead business analysis activities for NG9-1-1 implementation and support initiatives.
• Facilitate workshops with Bell stakeholders, 9-1-1 Authorities, GIS data providers, and technical teams.
• Analyze NG9-1-1 processes and GIS data management to identify gaps and propose scalable solutions.
• Translate business needs into requirements docs, process models, and reporting artifacts.
• Collaborate with project managers, solution architects, and stakeholders on design and delivery.
• Contribute to scoping, estimation, and statements of work documentation.
• Identify risks and impacts, supporting mitigation strategies through the project lifecycle.
• Provide informal mentoring to junior analysts to ensure deliverable quality.

Skills

Bilingual English/French

Facilitation

Requirements elicitation

Stakeholder engagement

Documentation

Analytical thinking

Communication

Education

Post-secondary degree or diploma in Business Analysis, GIS, Geography, Engineering, CS, or related field

Job description

A Day in the life of a Business Analyst for NG9-1-1 at Esri Canada:

• Lead business analysis activities for complex NG9-1-1 implementation and operational support initiatives, including requirements elicitation, process analysis, solution support, and validation.
• Facilitate workshops, interviews, and working sessions with Bell stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and technical teams to elicit, analyze, and confirm requirements.
• Analyze NG9-1-1 business processes, operational workflows, and GIS data management activities, identifying gaps and recommending practical, scalable solution approaches aligned with Esri technology.
• Translate business needs into clear and structured deliverables, including requirements documentation, process models, operational procedures, acceptance criteria, and reporting artifacts.
• Collaborate with Project Managers, Solution Architects, technical teams, and operational stakeholders to support integrated solution design and delivery.
• Contribute to project scoping, estimation, and development of statements of work and supporting documentation.
• Identify risks, dependencies, and impacts related to requirements, operational processes, and solution design, and support mitigation strategies throughout the project lifecycle.
• Provide guidance and informal mentoring to junior analysts and team members, supporting quality and consistency of deliverables.

What you bring to the team:

• Fluent written and spoken proficiency in English and French.
• Post-secondary degree or diploma in Business Analysis, GIS, Geography, Engineering, Computer Science, Public Safety, Emergency Management, or a related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 7 years of relevant experience in business analysis, GIS, geospatial data management, public safety, telecommunications, operational support services, or related fields.
• Experience leading business analysis activities within complex, client-facing implementation projects or operational service environments, including requirements management, process analysis, and solution alignment.
• Professional certification in business analysis, project management, or Agile methodologies (such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), PRINCE2, or Scrum-related certifications).
• Strong preference will be given to candidates who reside within the Greater Toronto Area or Québec City metropolitan area to support collaboration with Bell and program stakeholders.
• Demonstrated depth of knowledge in business analysis practices, including requirements management, process modelling, solution validation, and operational support documentation.
• Proven ability to analyze complex operational workflows and translate program needs into structured, actionable deliverables aligned to technical and service delivery requirements.
• Strong facilitation and stakeholder engagement skills, including the ability to work with technical teams, non-technical stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and client representatives.
• Advanced analytical, critical thinking, and problem-solving skills applied to complex, service-oriented, and mission-critical operational environments.
• Proven ability to manage competing priorities, support service-level expectations, coordinate issue escalation, and deliver high-quality outputs within defined timelines.
• Strong written and verbal communication skills, including the ability to document processes, decisions, operational procedures, status updates, and support artifacts clearly and accurately.
• Proven capability in data analysis activities such as data mapping, validation, discrepancy review, trend identification, and quality improvement within NG9-1-1 or related geospatial data management contexts.

Job description:

A Day in the life of a Business Analyst for NG9-1-1 at Esri Canada:

• Lead business analysis activities for complex NG9-1-1 implementation and operational support initiatives, including requirements elicitation, process analysis, solution support, and validation.
• Facilitate workshops, interviews, and working sessions with Bell stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and technical teams to elicit, analyze, and confirm requirements.
• Analyze NG9-1-1 business processes, operational workflows, and GIS data management activities, identifying gaps and recommending practical, scalable solution approaches aligned with Esri technology.
• Translate business needs into clear and structured deliverables, including requirements documentation, process models, operational procedures, acceptance criteria, and reporting artifacts.
• Collaborate with Project Managers, Solution Architects, technical teams, and operational stakeholders to support integrated solution design and delivery.
• Contribute to project scoping, estimation, and development of statements of work and supporting documentation.
• Identify risks, dependencies, and impacts related to requirements, operational processes, and solution design, and support mitigation strategies throughout the project lifecycle.
• Provide guidance and informal mentoring to junior analysts and team members, supporting quality and consistency of deliverables.

What you bring to the team:

• Fluent written and spoken proficiency in English and French.
• Post-secondary degree or diploma in Business Analysis, GIS, Geography, Engineering, Computer Science, Public Safety, Emergency Management, or a related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 7 years of relevant experience in business analysis, GIS, geospatial data management, public safety, telecommunications, operational support services, or related fields.
• Experience leading business analysis activities within complex, client-facing implementation projects or operational service environments, including requirements management, process analysis, and solution alignment.
• Professional certification in business analysis, project management, or Agile methodologies (such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), PRINCE2, or Scrum-related certifications).
• Strong preference will be given to candidates who reside within the Greater Toronto Area or Québec City metropolitan area to support collaboration with Bell and program stakeholders.
• Demonstrated depth of knowledge in business analysis practices, including requirements management, process modelling, solution validation, and operational support documentation.
• Proven ability to analyze complex operational workflows and translate program needs into structured, actionable deliverables aligned to technical and service delivery requirements.
• Strong facilitation and stakeholder engagement skills, including the ability to work with technical teams, non-technical stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and client representatives.
• Advanced analytical, critical thinking, and problem-solving skills applied to complex, service-oriented, and mission-critical operational environments.
• Proven ability to manage competing priorities, support service-level expectations, coordinate issue escalation, and deliver high-quality outputs within defined timelines.
• Strong written and verbal communication skills, including the ability to document processes, decisions, operational procedures, status updates, and support artifacts clearly and accurately.
• Proven capability in data analysis activities such as data mapping, validation, discrepancy review, trend identification, and quality improvement within NG9-1-1 or related geospatial data management contexts.

We offer:

What Esri Canada offers you:

We prioritize our employees' well-being and work-life balance. Our benefits include:

• Work from Home or hybrid work

• • Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
  • 3 weeks of paid annual vacation, increasing with years of service
  • 50 hours of Paid-Time Off (PTO) for personal needs
  • 32 hours of Summer Days
  • Winter holiday office closure
• Comprehensive health benefits plan
• RRSP match increasing with years of service
• Training and development programs for professional growth
• Company perks including discounts on gym memberships, technology purchases and more.
• Company-sponsored events and social activities
• Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.