Product Representative - Specials

Knoll Inc.; Toronto; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player seeks a Product Representative to join their dynamic team in Toronto. This role is pivotal in evaluating and pricing special office furniture requests, supporting sales and design teams to deliver timely and accurate quotes. The ideal candidate will thrive in a fast-paced environment, leveraging strong communication and analytical skills to ensure client satisfaction. Join a forward-thinking company committed to sustainability and equity, where your contributions will help shape a brighter future for all. If you're passionate about design and customer service, this is the perfect opportunity for you.

Qualifications

• 2+ years of experience in office furniture or interior design.
• Strong communication and analytical skills are essential.

Responsibilities

• Review and assess special product requests and layout drawings.
• Develop and issue accurate quotes based on client specifications.

Skills

Customer Service

Analytical Skills

Communication Skills

Problem-Solving

Time Management

Education

Bachelor’s Degree in Design, Facilities, Engineering, or Business

Tools

Quoting Tools

Job description

Product Representative - Specials page is loaded

Product Representative - Specials

Ansøg locations ON - Toronto time type Full time posted on Slået op i går job requisition id JR106431

Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The Product Representative plays a critical role in evaluating, pricing, and ensuring the feasibility of special and non-standard office furniture requests. This role supports sales, design, and engineering teams by reviewing special product inquiries and delivering accurate, timely quotes that align with client needs and manufacturing capabilities.

Key Responsibilities:

• Review and assess special product requests and layout drawings from sales and design teams.
• Liaise with vendors, engineers, and internal teams to gather necessary details for pricing and feasibility.
• Establish cost and list price using appropriate quoting tools, databases and software.
• Develop and issue accurate quotes based on client specifications and production constraints
• Ability to follow established processes consistently to ensure first time quality.
• Maintain and track status of open requests ensuring timely follow-up and communication with stakeholders.
• Establishes exceptional working relationships with sales and dealer representatives to assist in the sale.
• Identify potential risks in special product requests and recommend alternative solutions.
• Ability to gain and maintain extensive product knowledge within MillerKnoll product categories.
• Support continuous improvement initiatives to streamline the special products quoting process.

Essential Skills and Experience:

• Bachelor’s Degree preferred (Design, Facilities, Engineering, or Business), or equivalent professional experience.
• 2+ years of experience in office furniture, interior design, manufacturing, and/or working directly with customers is preferred.
• Strong communication and interpersonal skills, with a focus on customer service.
• Detail-oriented with strong analytical and problem-solving abilities.
• Comfortable working in a fast-paced, deadline-driven environment.
• Must exhibit a positive attitude and be able to participate in a team environment.
• Ability to effectively use software and tools used in the MillerKnoll office environment.

• Organizational and time-management skills to handle multiple tasks and prioritize effectively.

Nice to have

• Experience with special or made-to-order products.
• Background in project coordination or product development.

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail] .

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail] .