Product Owner Sr

Dayforce; Toronto; On-site; CAD 110,000 - 140,000; Full time

Job summary

Dayforce, a global HCM company headquartered in Toronto, seeks a Senior Product Owner to lead Salesforce-based customer service tools. You will own capabilities, drive KPIs, and socialize a roadmap that aligns with business priorities while collaborating with internal teams to deliver a superior user experience.

The role requires strong business and technical acumen, excellent communication, and the ability to translate strategy into actionable backlog and sprint plans.

Qualifications

• Bachelor’s degree and 6–10 years related experience.
• 5+ years’ experience as a Product Owner or Program Manager.
• Experience with Service Cloud, Experience Cloud, or Certinia.
• Strong understanding of Salesforce platform.
• Proven ability to document requirements, issues, and outcomes.
• Strong verbal communication and presentation skills.
• Ability to clearly articulate business objectives and manage large group discussions, including executive management.
• Excellent organizational and time-management skills, and ability to prioritize multiple tasks under pressure.

Responsibilities

• Own the Salesforce platform capabilities end-to-end and drive prioritization.
• Develop and track KPIs to measure capability effectiveness.
• Create roadmaps and socialise enhancements aligned with business priorities.
• Manage tradeoffs between scope and schedule and propose alternatives.
• Provide guidance to analysts and coordinate with development teams.
• Collaborate with multiple internal teams to enhance customer experience.
• Lead requirements gathering, documentation, and feature assessment.
• Prioritize backlog with clear acceptance criteria and communicate progress.
• Engage stakeholders and communicate roadmap evolution effectively.
• Stay informed of initiatives and company vision to align the product strategy.
• Work with cybersecurity on privacy and risk considerations.
• Drive sprint planning and ensure timely delivery without quality loss.

Skills

Product Owner experience

Stakeholder engagement

Salesforce platform

Analytics & KPIs

Communication & presentations

Roadmap planning

Prioritization & backlog

Cross-functional collaboration

Sprinting management

Education

Bachelor’s degree

Tools

Salesforce

Job description

Posted Monday, May 11, 2026 at 4:00 AM | Expires Monday, August 31, 2026 at 3:59 AM

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand prom ise - Makes Work Life Better ™ - Reflects our co mmitment to employees, customers, partners and communities globally.

About the opportunity

The Senior Product Owner is a highly skilled, versatile, dedicated subject matter expert who will directly contribute to the success of the Business Systems Technology team's objectives and goals. We're looking for a Product Owner experienced in engaging stakeholders, customers and employees across all groups and levels to enhance and implement a robust and effective set of enterprise customer service tools. The ideal candidate must possess a unique blend of business and technical savvy, have a big picture vision and the drive to make that vision a reality. The Product Owner will serve as the owner of their assigned capability and will drive prioritization and execution to ensure we are delivering the desired experiences and business outcomes.

What you'll get to do

• Be the product owner for the capabilities delivered through the Salesforce platform.
• Develops, tracks and reports KPIs to monitor the effectiveness of the capabilities.
• Develop strategies and plans to drive end user adoption and optimization.
• Develop and socialize a roadmap of enhancements for the capabilities that reflects business priorities, business value and sets the vision for the capabilities.
• Manage and communicate tradeoff decisions between scope and schedule while offering alternative solutions.
• Provide work assignments to the Business Analysts supporting the associated development teams.
• Works with many internal teams to develop a unified and exceptional customer experience and user experience.
• Participates in feature assessment, requirements gathering and documentation.
• Oversee the product backlog and ensure proper prioritization and acceptance criteria are articulated.
• Communicate product and user experience requirements to development and technology teams.
• Develops and maintains key stakeholder relationships and communicates progress and evolution of the product roadmap.
• Stay informed of initiatives, evolving strategies and company vision.
• Act independently with little direction to understand and continually optimize the customer and user experience anticipating future needs as well as current needs.
• Collaborates with Cybersecurity for privacy and risk management considerations.
• Researches and investigates emerging technologies, best practices and tools to continuously improve the capabilities.
• Conducts periodic assessments of the capability maturity and performance against business objectives.
• Provides education, counsel and advice on internal projects and opportunities as appropriate.
• Design and drive all aspects of sprint management to complete our internal customer requests within the required timeline without sacrificing quality.

Skills and experience we value

• Bachelor’s degree plus 6-10 years related experience or equivalent combination of education and experience.
• 5+ years' experience as a Product Owner or Program Manager
• Experience with Service Cloud, Experience Cloud, or Certinia
• Strong understanding of Salesforce platform
• Evidence of strong analytical skills, problem solving, and strong logical thinking
• Proven ability to document requirements, issues, and outcomes
• Strong verbal communication and presentation skills
• Ability to clearly articulate business objectives and manage large group discussions, including to senior and executive management
• Positive attitude with a drive and capacity to learn quickly with ability to collaborate, negotiate and persuade, while maintaining positive relationships
• Excellent organizational and time-management skills, and ability to prioritize multiple tasks and projects under pressure.
• Strong team player, especially in high-pressure, fluid situations

What's in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.