Product Owner ( Spanish Speaker )

HRbrain Inc.; Toronto; On-site; CAD 120,000 - 170,000; Full time

Job summary

Scotiabank is seeking a Senior Manager, Business Digital Enablement CRM Solutions to oversee CRM capabilities in IB Retail & Digital Banking. You will drive client experience, oversee enterprise CRM roadmap, and ensure compliance with regulations while collaborating with Analytics, Digital Banking, and Global Technology teams across markets.

You will lead change management, coordinate with stakeholders, and present insights to executives.

Qualifications

• 5+ years’ experience as a Product Manager in a highly cross-functional environment.
• Bilingual in Spanish + English required (professional proficiency in both).
• 3+ years’ Agile experience.
• 3+ years’ experience with Jira and Confluence.
• Experience building and deploying CRM solutions from a business standpoint.

Responsibilities

• Lead product strategy, define vision and roadmap for CRM capabilities.
• Collaborate with stakeholders to translate goals into actionable product plans.
• Align CRM capability map with distribution and growth segments.
• Use data and analytics to identify user needs and measure product performance.
• Work with engineering, design, and QA in an Agile/Scrum environment to deliver features.

Skills

Product Manager

Spanish & English

Agile

Jira

Confluence

CRM deployment

Education

Bachelor’s degree

Agile/Product Owner certifications

Tools

Jira

Confluence

Figma

Job description

• As Senior Manager, Business Digital Enablement CRM Solutions, you will contribute to the oversight and strategic design of CRM primary product capabilities in IB Retail & Digital Banking, to drive client experience and to build primacy across the target IB Retail Segments while ensuring the business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.
• The incumbent acts as a Sr. Product Manager and manages the design and deployment front-line tools and solutions across our international markets for retail and small business segments. As a Sr. Product Manager, you will manage the definition, design, implementation and operational integrity of the enterprise wide IB Retail Business Digital Enablement roadmap, depending on the area of specialization (but not limited): Customer Relationship Management (CRM) technology (iCRM, Sales Platform, Salesforce), and campaign/portfolio management technology. The incumbent will work in close partnership with teams in Consumer Analytics, Digital Banking, Global Banking Technology, Global Operations, local business lines and the rest of the Consumer & Small Business team to identify, define and build innovative technology solutions for customers to deepen relationships and their engagement with Scotiabank products and solutions.
• Customer Focus:

Typical Day In Role

• As Senior Manager, Business Digital Enablement CRM Solutions, you will contribute to the oversight and strategic design of CRM primary product capabilities in IB Retail & Digital Banking, to drive client experience and to build primacy across the target IB Retail Segments while ensuring the business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.
• The incumbent acts as a Sr. Product Manager and manages the design and deployment front-line tools and solutions across our international markets for retail and small business segments. As a Sr. Product Manager, you will manage the definition, design, implementation and operational integrity of the enterprise wide IB Retail Business Digital Enablement roadmap, depending on the area of specialization (but not limited): Customer Relationship Management (CRM) technology (iCRM, Sales Platform, Salesforce), and campaign/portfolio management technology. The incumbent will work in close partnership with teams in Consumer Analytics, Digital Banking, Global Banking Technology, Global Operations, local business lines and the rest of the Consumer & Small Business team to identify, define and build innovative technology solutions for customers to deepen relationships and their engagement with Scotiabank products and solutions.
• Customer Focus:

Lead user led design sessions with front line users to ensure product design is reflective of the needs of the user

Product Strategy & Roadmap

Sr. Product Manager for IB Retail & Digital CRM solutions.

• Collaborate with stakeholders to define and execute the product vision, strategy, and roadmap.
• Translate business goals into clear and actionable product plans.
• Aligns IB CRM Capability Map with distribution and segments team focusing on growth segments
• Data-Driven Approach:
• Utilize data and analytics to identify user needs, track product performance, and make informed decisions. Conduct market research, user testing, and competitor analysis to stay ahead of industry trends and customer expectations
• Agile Development:
• Work closely with cross-functional teams, including engineering, design, and QA, in an Agile/Scrum environment. Drive the product development process, manage sprints, and ensure timely delivery of high-quality features.
• Self-Starter and Ownership:
• Take ownership of your work, demonstrating a proactive and results-oriented approach. Exhibit strong problem-solving skills and the ability to navigate complex challenges with minimal supervision.

Define and lead change management framework to assist in the implementation and adoption of any new technologies / functionalities deployed.

• Collaboration and Communication:

Foster effective communication and collaboration with various stakeholders, including internal teams, clients, and external partners. Present product updates, roadmap plans, and insights to key stakeholders and executive management.

• Tool Proficiency:

Utilize industry-standard tools and platforms such as Confluence, Jira and Figma to manage product development, track key metrics, and collaborate with the team effectively.

Candidate Requirements/Must Have Skills

• 5+ years’ experience as a Product Manager in a highly cross-functional, cross-cultural environment
• Bilingual in Spanish + English required (professional proficiency in both)
• 3+ years’ Agile experience
• 3+ years’ experience with Jira, Confluence
• Experience building and deploying technology solutions such as CRM from a business standpoint

Nice-To-Have Skills

• Experience deploying digital solutions in a fast-changing environment that drive P&L
• Banking/FI experience
• Strong knowledge of other consumer and small business technologies including origination, core bank, risk and other systems
• Experience with Figma

Soft Skills Required

• Demonstrated leadership, collaboration, presentation skills and the ability to influence senior executives
• Relationship management skills
• Strong communication skills

Education

Bachelor’s degree – financial management, business fields preferred

Agile/Product Owner certifications an asset