Product Owner II - Everyday Advice Journey Delivery

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 116,000 - 163,000; Full time

Job summary

The Toronto-Dominion Bank (Canada) is seeking a Product Owner to partner with management and deliver a customer-focused product vision in a busy banking environment. You will create and maintain a backlog, prioritize user stories, and align the delivery roadmap with senior leadership to maximize value.

You will participate in Scrum or Kanban events, oversee the development pod backlog, ensure acceptance criteria are met, and drive Day 2 readiness for smooth releases while escalating risks and

Qualifications

• Experience delivering banking/product backlogs in a regulated environment.
• Ability to align product delivery with senior management and roadmaps.
• Proven track record of prioritizing user stories to maximize customer value.

Responsibilities

• Partner with management to deliver a product vision.
• Create and maintain a product backlog and re-prioritize user stories.
• Align with senior management on delivery roadmap and release cadence.
• Review performance analytics and champion customer-focused improvements.
• Participate in Scrum or Kanban events and contribute to team delivery.
• Ensure Day 2 readiness and smooth deployments, coordinating with stakeholders.

Skills

Product ownership

Agile/Scrum

Backlog management

Stakeholder collaboration

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Enterprise Enabling Functions Pay Details: $115,600 - $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

CUSTOMER Partner with management to support the delivery of a product vision

In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value

Continuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence

Review performance analytics; recommend and champion strategies to enhance the customer or end user product experience

Participate in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate

Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes

Create a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized

Provide user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria

Manage delivery initiatives and oversee development team (pod) backlogs

Proactively raise issues that impede the efficient delivery of customer-focused increments

Responsible for defect management and prioritization

SHAREHOLDER

Adhere to enterprise frameworks or methodologies that relate to activities for own business area / journey

Ensure on-going strategic alignment with senior management, providing feedback as appropriate

Consider development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities

Understand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate)

Lead the submission and discussion on the Quarterly Business Review, with respect to their product

Proactively manage business stakeholders to obtain inputs needed for product development in a timely manner

Monitor the regulatory environment and partner with the senior management to consider changes to product strategy as needed

Actively coordinate and engage in risk, quality and/or business testing management

Empowered to make product delivery decisions, escalating to senior management as appropriate

Actively communicate to business, technology and senior management regarding product changes and backlog priorities

Single point of escalation for development team, providing guidance and decisioning as needed

Work cohesively with peers to reinforce Agile processes

Compile performance metrics and share with relevant stakeholders

Define the OKRs in partnership with numerous stakeholders across the organization

Protect the interests of the organization- identify and manage risks, and elevate non-standard, high risk activities as necessary

Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

Contribute to a fair, positive and equitable environment that supports a diverse workforce.

Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Deep expertise requiring significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas

Accountable for specialized product development support based on deep product expertise and expert knowledge of Agile/Scrum processes, roles and practices

Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work

Integrate knowledge of the enterprise function’s or business segment’s overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise

Anticipate emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements

Advise on execution strategy and leads the development and deployment of functional programs or initiatives within their own field or across multiple specialties

Solve unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field

Requires innovative thinking to develop new solutions

Impact the technical or functional direction and resource allocation of part of an enterprise function or business segment

Engage stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context

Provide leadership guidance, make recommendations and collaborate with business to ensure solutions meets the business needs on a complex project or program

Typically reports into a Product Group Owner

EXPERIENCE AND / OR EDUCATION

Experience leading delivery within core banking, customer data, profile, identity, account, or enterprise servicing platforms, with an understanding of complex enterprise integration patterns and modernization initiatives.

Experience delivering regulatory, compliance, risk, or audit-driven initiatives, including translating regulatory requirements into actionable product backlogs, business outcomes, and delivery roadmaps.

Demonstrated ability to lead cross-functional delivery across business, technology, risk, legal, compliance, privacy, and operations stakeholders in a highly regulated environment.

Experience defining and delivering strategic product roadmaps that combine business growth objectives with regulatory commitments and platform modernization outcomes.

Familiarity with API, microservices, event-driven architecture, and modern digital banking capabilities is considered a strong asset.

Experience working on Open Banking, data sharing, consent management, customer permissions, API-enabled capabilities, external account connectivity, or digital ecosystem partnerships is highly desirable

Undergraduate degree and / or product certificate 10+ years relevant experience 5+ years Product Owner or Agile related delivery experience Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet

Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

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