Product Owner II

SpryPoint; Nova Scotia; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Information System Product Owner to drive the development of cutting-edge web and mobile applications. In this pivotal role, you will manage the product backlog, engage with stakeholders, and facilitate feedback to enhance product features. This position offers a remote-first, flexible work environment, competitive compensation, and generous benefits, including health insurance and professional development opportunities. If you're detail-oriented and passionate about improving utility services, this is the perfect opportunity for you.

Benefits

Macbook + $500 for home office setup

Health, dental, vision, and life insurance

Generous PTO and flexible sick days

RRSP and 401k matching programs

Professional development courses

Annual company events and team offsites

Qualifications

• Thorough and detail-oriented approach to product management.
• Strong written and verbal communication skills essential for collaboration.
• Experience in the Utilities Industry is a plus.

Responsibilities

• Facilitating discovery sessions to refine product features.
• Managing product ideas from various internal and external sources.
• Collaborating with teams to ensure successful product delivery.

Skills

Detail-oriented approach

Excellent communication skills

Ability to prioritize

Understanding of system design

Experience in Utilities Industry

Job description

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

Position Overview

SpryPoint builds fantastic web and mobile applications using cutting-edge technologies. As a Customer Information System (CIS) Product Owner at SpryPoint, you will play a key role in working with our customers and product teams in managing the CIS product backlog to execute the product roadmap. You will also develop expertise in our industry, our products, and our users and play an active role in the education and enablement of our user community.

Responsibilities

• Facilitating discovery sessions with both internal and external stakeholders to refine existing product features and uncover new features
• Managing and evaluating product ideas from multiple sources both internal and external
• Facilitating feedback loops throughout the development cycle to ensure ideas translate to valuable products
• Working closely with a Development Team Lead to ensure the successful delivery of product
• Engaging with Service Delivery on specific project requirements and influencing customer transition timelines
• Supporting the Development team through the SCRUM sprint cycles
• Liaising with Customer Success to identify patterns and trends in customer issues and enhancement requests
• Providing demonstrations of your products to internal and external stakeholders
• Providing education on new features to support user enablement—both internal and external
• Collaborating on defining product management processes and best practices, and educating the team about them
• Working with the Product Manager to define objectives and key results (OKRs) for the CIS product
• Collaborating on Quality Management practices through the design, development, and release cycles
• Providing forecasts on feature availability
• Supporting sales with estimates for quotable development work
• Assisting business development with responses to RFPs and SOWs

Qualifications and Competencies

• Thorough and detail-oriented approach
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and prioritize effectively
• Positive, creative, and curious mindset
• Understanding of system design and analysis
• Experience in the Utilities Industry is an asset
• Ability to collaborate closely with internal teams and customers

Why SpryPoint?

Remote-first and flexible working environment with autonomous work hours

Competitive compensation package

Macbook + $500 for home office setup

Health, dental, vision, and life insurance

Generous PTO, summer half-days, and flexible sick days

RRSP (Canada) and 401k (US) matching programs

Professional development courses, tuition assistance, and a book bounty

Annual company events and team offsites

SpryPoint is an equal-opportunity employer. We encourage applications from everyone regardless of protected classifications.

If accommodations are needed during the interview process, please inform us. We will provide necessary support.

Note: To maintain SOC 2 compliance, candidates must complete background and identity verification as a final step.